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My speakers are intermittently appearing and disappearing from my Sonos apps. On my phone I usually get only the Beam, but sometimes only the Play:3. On my laptop I get Move most of the time but not always.

 

Really weirdly, I can play music through Spotify connect through the Play:3 via the sonos connection at the same time that the same speaker does not appear in the sonos app.

 

what is going on and how can I fix it?!

 

All are connected on the same wifi, I’ve tried switching off and on multiple times. I’ve tried to find the speakers in the sonos app by adding a new product to my system. It’s hugely frustrating!

This is the situation this am:

  • app: beam (living room) and move as offline
  • move: responding to Alexa and playing Tunein and Spotify no problems
  • Spotify: showing all speakers but can’t group as sonos app won’t play ball
  • laptop: play:3 (bedroom) only

 

Sounds like you have an iffy router. Your speakers can still connect to the internet, so Spotify connect still works, but your iffy router makes the speakers randomly vanish from the app (usually broadcast.multicast bugs).

Switch to SonosNet, or get a better router.

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