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HelloHave not had any issues before pairing my Beam (with TV source) to Play:1’s / Roam etc.However now when I try and do it I get constant drop outs on any of the paired speakers. I’ve tried several Play:1’s and a Roam to no avail. I contacted Sonos support, sent diags and they came back saying that TV Source is unsupported? WTF? Whats the point of a Beam if the input from TV is not supported.Anyway, any suggestions? I’m on 14.14 and this happened sometime between the end of July and end of August.Thanks

My Roam SL continues to disappear from my Sonos app or shows offline. Sometimes I have to try multiple times to turn it off and back on. Then it works fine for awhile. I disabled sleep mode and it still goes offline. I have a NetGear Orbi wifi setup. I don’t have any issues with other Sonos speakers, just the Roam SL.

Hi everobody,i sold my receiver and my Klipsch speakers. But i kept my turntable, my phono preamp, my Sonos connect, my Sonos play 1 and 3. I wanna play my turntable in my speakers thru my connect. I read this article When i had my receiver, my turntable was grounded to my preamp and my preamp was grounded to my receiver.So my question his: do i have to ground my preamp to my connect? Because there his no ground on the connect. Thank you.

i have Sonos Move but because of my OS (12+ on iphone 6) have to downgrade it to S1 in order to use it. I understand this means certain Move features may be lost but can’t find any info about what they might be. Anyone know? Another related question - if I downgrade to S1 can I then upgrade it back to S2 if I get the suitable OS (14+)?

I listen to a radio station called Adagio FM using MyTuner Radio.It has a sister station called Entranced FM but it is not on MyTuner Radio (nor TuneIn). How can I listen to it’s audio stream on Sonos?http://adagio.fm/http://entranced.fm/

Arc runs abnormally hot even at volumes lower than moderate

Often get this message on my iphone while listening to music! This happens when network is working fine, wifi is good on phone and other devices, etx - nothing changed, then, “unable to connect.” And I can't stop the music or adjust volume. Fix is to reboot everything over and over. System is Play:1

Hi AllI have a dedicated home theatre room in our home and am setting up the surround sound with sonos.i will buy an arc, 2 play 1’s for rears and the sub.  The room has a cat5 connection to a router which connects to the modem.I am wondering how best to set up the wifi in that room as a dedicated new network just for the home theatre components.  I dont want it to connect to the rest of the home.I am not very savy when it comes to wifi.  I was thinking of setting up a WAP in the room which connects to the router and will broadcast a dedicated wifi signal : named Theatre room.  Then have all the sonos products in the room use this wifi network.  Will that work? any recommendations on which WAP to use?  is there a better setup that i should consider? Thanks for your help.

I have moved into a new house that has 2 outdoor in-cieling speakers (6 ohm) and 2 external speakers (8 ohm) are already in place and wired back to a central point. I am not sure what the last guy used to power but I would like to use the Sonos AMP.Can I wire a 6 and 8 ohm speakers in parallel? Same total impedance on left and right?    

My music library is located on a NAS (Synology) - it recently stopped updating the entire library. I’ve deleted the path and relinked it multiple times and it still updates the same incomplete list of files — there doesn’t seem to be any rhyme or reason to what it indexes and what it doesn’t, for instance there are some bands that I have on compilations and on albums, and their tracks from the compilations come through just fine but their albums don’t, even though the metadata is very similar. If I add new files they will sometimes show up in the index, sometimes not. I have about 40K tracks, so much lower than the 65K limit, and most of them are not recorded at unusually high bitrates. Does anyone have any suggestions? 

I’ve suddenly lost sound on my Beam Gen2. I was watching some content on my Apple TV 4K and all was OK, but found I couldn't adjust the volume using the Apple TV remote, when pressing +/_ the volume didn't change and the text ‘Home Theatre -/+’ didn’t appear on the TV screen. However I could adjust the volume when using my Sky Q remote and the volume text did appear on my TV screen.When I finished watching the programme I got no sound at all so I turned off the Apple TV 4K, and found I have no sound via Sky Q either. When pressing the volume buttons on my TV remote and Sky Q remote I get the volume text appear on my TV screen, but nothing happens, no sound at all.When using the SONOS app on my iPhone I can slide the volume bar along but still no sound from my Beam and no volume text appears.When I ask “What volume is Sonos” she speaks back to me via the Beam saying “This device is at volume 1”.I have pressed the volume buttons on top of the Beam but nothing. I have a solid white light 

I set up a new Sonos system today and am having problems with getting sound from the Sub.  My system consists of the following:--Two Sonos Ones connected by wifi--Arc connected by wifi--Sub paired with the Arc and connected to the router via ethernetFrom the beginning, I cannot get sound to play out of the sub. I have tried all the usual remedies including resetting the router, powering off all Sonos devices, factory resetting the sub and reinstalling, and switching the Sub connection from wireless to wried.  I checked by sliding the sub bass level back and forth on bass heavy content. None of these steps have helped.This is the second Sonos system I have set up in the last 6 months and I had the same problem with my first system. When I installed a Boost via ethernet to my router, on my other system, that solved the problem. I do not have a Boost on my current system, but could acquire one if that is the solution (although it seems odd to have to have a Boost for the Sub to work).Is i

I have some old components, so can’t upgrade to S2. On the S1 app, when trying to ‘add a service’, I get a message “App update needed.” Does “update” mean upgrading to S2, or is it just a new version of S1? In other words, how do I add additional services to S1 without updating to S2?

Picked up a Gen 2 lamp yesterday.  Can someone confirm if it is S2 only or can be downgraded to S1 to work with my other speakers please? It is not clear on the compatibility list, there is no Gen 1 or 2 noted against the lamp. I don’t want to set it up if I need to return it. ThanksChris

Trying to set up the ARC soundbar via WiFi, but when the app is trying to locate it my phone's Bluetooth crashes and won't continue the set up. I've tried resetting everything, same thing happens every time. Any help would be greatly appreciated 👍

When trying to add Audible app there is a request for a Sonos code. I have a Play 1. Where would I find the code on the Play 1

Hi,  we have had Sonia speakers for many years.  We have moved to a larger house and looking to add 3 of Boosts in the house.  I have an iPhone 13 running ios15 which is fully up to date.  The Sonos app is also up to date.  when I go into the app there is no option to ‘add boost’.  Anyone have any ideas as to how I resolve this please?  many thanks 

I have upgraded my TV sound system and now have a redundant playbar and a pair of play 1s. I have configured as a surround sound system in another room.Is this the best way of using them for audio? 

I just  updates from S1 to S2. Glad that I can turn off some ancient protocols on my NAS. But one thing seems weird to me. The S2 app itself seems super ugly. Maybe it’s only supposed to run on a phone? (I’m on an iPad).It’s strange to me that the player is this brownish color (see uploaded screen). And the player part doesn’t change with light mode and dark mode. It’s always this brown. Also, the library access pages seem kind of ugly. In the default skin they are like gray on gray. What’s up? Am I doing something wrong?  

I have been living in Japan for years and have had no problem using my America Amazon account to connect to Alexa, but I have decided that I would like to use my Japanese Amazon account for more relevant local information on my new Echo 15 screen.  In preparation for moving over, I deregistered and deleted all my Sonos devices from my American account and changed my Sonos address to my Japanese address.  But no matter what I try, the Sonos app continues to default to the NA url (North America I assume?) server for Amazon login.  My Japanese account obviously wasn’t recognized there.  I tried adding Alexa in the Sonos app using a new iPad with no Amazon apps installed hoping that the Sonos app would pick a server based on IP only, with no influence from other signed in apps, but that didn’t work.  Are there any other suggestions for forcing the Sonos app to a certain Amazon login page?

How do I use s1 app?

We have a collection of Sonos speakers that include: three OneSL, one Beam, two Play1, one Play 3 and one Sub.  While streaming from any service, Apple Music or Pandora for example, most of the time everything plays beautifully, but I have noticed that in the Kitchen, which has 2 OneSL paired, one or both will drop out and then kick back in a few moments later.  Since I am not always in the kitchen, I do not know how often nor have I found anything to reproduce the situation, though it continues to occur.  All speakers are WM: 0 via the wired Beam.While streaming from my Synology NAS I get frequent drop outs, or even some distorted sound and then it picks back up and plays fine after a few moments to a few minutes which creates for an unlistenable experience.Any suggestions?

I am about to build a garden room remote from my main house.  I will run 2 Cat6 cables from the house router to the room (as a contingency) but am wondering if I could connect one directly to my new Sonos amp while using the second cable to connect directly to a wireless access point to establish my wi-fi.  Any downsides to this and any recommendations for a new access point would be appreciated.  I assume if one of the Cat6 cables fail in the future that I could use a simple ethernet switch upstream of both the access point and Sonos Amp? 

I’m just about pulling my hair out with my Sonos and 77C14.I have a Playbase, two One’s and a 3rd Gen Sub running off Optical Out. Always works, never a problem until today. Nothing from any source will play in 5.1, says Stero/PCM in the Sonos App. Tried my Sky Q box, ATV 4K, and even the on TV streaming with the TV displaying that the output is in the correct DD 5.1 or Atmos etc.Tried different HDMI cases, just in case, tried a different Optical cable, still the problem persists. Read 1000 different solution and tried everything I can find/think of. Anyone have a clue please as it’s doing my head in. 

My venerable S1 ZP80s have suddenly stopped working when connected to my Nad amp via line out and phono.Generally,  I'm getting close to zero volume even with the amp volume at max. Resetting gets me normal sound for 5-10 seconds and then it cuts out or drops back to residual levels. This is happening with two different ZP80s. The amp and speakers are proven to work,  I've tried different phono cables and different amp ports and done multiple factory resets. No joy. Any ideas,  or have my gen 1s finally been bricked? Updates are all done.