Playbase wifi issue

  • 23 September 2022
  • 1 reply

My Playbase suddenly failed to connect to the rest of my system. I have tried to reset, and it is unable to be found. It works with a wired connection, so seems to be a WiFi issue. I have read a bunch of similar problems with the Playbase at the community. Any recommendations?


Diagnostic number: 1113609003


Best answer by Airgetlam 23 September 2022, 19:55

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1 reply

I’d recommend that you call Sonos Support directly to discuss it.

They’ve got additional ways to deal with these potential issues that aren’t necessarily available to Forum Moderators. 

Unfortunately, Sonos support doesn’t maintain a presence in these forums.