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I have a Sonos Roam SL, which I am very new to, therefore I have a lot to learn? I have an Apple Mag Safe charger which I use for my iPhone 13.Is it safe for me to use this Mag Safe charger for my Sonos Roam SL, please?

Hello everyone I have a digital karaoke machine but am having trouble connecting to tv. I have a sonos beam and a sonos port 

I’ve moved to a new house and wanting to set up multi room music streaming by integrating my NAIM hi-fi (Uniti Core music server and XP5 XS2 streamer, plus amps and speakers) with my Sonos system (Arc and two Play:1’s acting as surround sound for my LG television) and adding a couple of extra Sonos speakers for kitchen and patio.  Problem is that the Sonos system does not show the Core as either a uPnP source or as a music server.  After reading some posts that perhaps my ASUS Zen mesh network was the problem, I’ve added a switch and now everything is hardwired to either the switch (Core, XS2, LG-TV and Arc) or to the router (Both Play:1’s and obviously the switch is hardwired back to the router).  The LG tv can “see” the Core and play music from it via the LG media app. The Sonos can play from other music sources (eg Amazon Music). The NAIM streamer is very happy to play music off the NAIM core. Any suggestions why Sonos can’t see the NAIM core as a uPnP source?  

Hi. Can I turn down the TV audio whilst watching the TV picture but using the Play Bar for music?

This is crazy! The shuffle button always worked for years and now its gone (With Apple Music when I select my apple music).  But if I go straight to Apple Music, the shuffle button is there. Anyone know how to fix this? I called Sonos and they said they couldn’t help me but would take it under consideration.   Without a shuffle button, I would never have bought my two systems.  Sonos has to do better than that. 

Hi all, Really hoping someone can help. I’ve had 4 speakers hard wired into the ceilings with good quality speaker cable. 2x left and 2x right.The cables are too thick to fit 2 into a single banana plug that came with the amp. I purchased some stackable banana plugs instead which the cables fit into fine BUT the actual “plug” bit is too big for the holes in the back of the amp?! They fit fine in my Blue Sound amp. Please help :(

I have a ray and surround sound through an amp. I paired the remote and it says it is set up on sonos app.  The volume bar goes up and down on the screen but the volume doesn’t change when using Tv remote. The sound is coming out of the sonos system and not TV speakers so it is connected but not working. Any ideas?

I recently added a ray to my living room Tv. I already four speakers wired to a sonos amp in this room. I am trying to add the existing speakers to the ray to create surround. The online setup runs as it should but the connection fails every time and erases the amp from my system. The result is I have to restart the amp and I don’t get the surround sound desired.  Am I missing something?  I can pair the speakers, but since they aren’t truly setup as surround they just echo, it isn’t the desired outcome. Please help. 

Hello - I recently purchased a Sonos Port, hoping I could connect it to my Marantz SR5010 AVR and expand my overall speaker/sound setup.The receiver has these connections:https://audio.com.pl/i/images/3/2/4/dz0xMjAwJmg9NjI4_src_39324-marantz_sr5010_fot6.jpgCould someone please explain what the best way to hook this up would be? I’ve tried connecting the Port OUT L/R to the Audio IN L/R 1 line and assigning it in the settings to an input. I get no sound regardless of where I’ve connected so far. Thanks!

I just put up a tv on my outdoor patio. Currently there are two speakers mounted on the ceiling. These speakers are hard wired to my living room but not plugged in. So I have an issue with a tv located outside and speakers wired to the inside and can’t get the hdmi to the amp. What is the best recommendation for using those speakers with an amp or just buying new Sonos speakers for outdoors?     

If I throw Spotify from my iPhone to my Sonos One it will sometimes begin to distort and will completely cut off on my Arc. This does not seem to happen if I use the Sonos app, but that is not as comprehensive of a musical experience. This only recently (last few months) began to happen after having owned the speaker for almost two years.Any idea of a fix or am I resigned to using the Sonos app? 

Hi guys I’ve just upgraded from a Sonos play bar to a Beam gen 2 and finding it a bit confusing which settings to set up on the PS5.I also have a sonos sub and 2 sonos 1’s as surroundsI can only get 7.1 output on pcm but there is also Dolby and Dolby dts setting but they show 5.1could someone advise best settings on ps5 please to get best out of my setup ? Thanks in anticipation 

HelpJust received my Project T1 BT (for bluetooth) and do not understand how to connect it with my Play 1 / 3 / 5 first gen.Help, i m desperate… if it’s for bluetooht shouldn t need to buy extra device i presumed… i really would like to get ride of cable this time… Many thanks for the procedure in case to apply on and any kind of information.BR / Gael. 

Redoing my kitchen and I just found out that the Sonos Ceiling speakers I bought (really Sonance) need to be connected to the Sonos AMP. Can I hardwire my AMP and mount it into the ceiling? Has anyone done this?Thank you!

I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker!  I have removed the sub and reset it and added it back in again but still no sound at all!  Any ideas or tips?  

In the last 2 weeks my Sonos disappeared from my Windows based laptop app and iphone based app,I have got it back on my iphone cannot get it back on my windows based app. Tried all the usual, updated app, rebooted everything. Any ideas please. 

I am interested in purchasing a turntable.  I currently have a sonos sound system.  What is required with a sonos turntable?  Does it connect via wi-fi?  

Atmos and other surround signals being decoded as PCM stereo via [HDMI ARC] port on LG Dolby Atmos-enabled TV

I am having connectivity issues with Sonos connecting and playing XM Radio consistently.  I have not had any connectivity issues in the past, and nothing has changed on my home network.  I have hard booted the network (unplugged components), DSL modem, router, Sonos Boost, PC, phone.  I still receive error messages.  In 5 minutes, I received the following three messages: (1) the song isn’t encoded correctly, (2) it is encoded using an unsupported digital rites management system, and (3) the connection to Sonos has been lost.  I am not having any other issues with my network.  Please advise what could be the problems.  Thank you!

My Sonos set up consists of a Play3, two Play1s and Boost. I just got the Roam as I wanted to group it with everything else. My wifi has 3 options; normal, 5g and meshMy existing Sonos all connects to normal and 5g. When setting up Roam it connected to the mesh. In the Sonos app I see either my existing devices (if I am connected to normal or 5g), or only the Roam (if connected to the mesh). At no point do I see all my devices and the Roam. This issue is preventing me from grouping the Roam with everything else (and that was the whole point in choosing the Roam). I cannot find a solution to this anywhere! Help please!

I keep getting the above message on all my devices, it has been fine for years, nothing has changed just keep getting this message and not being able to connect. I did recently subscribe to sonos radio, I will be unsubscribing, that may help. I have removed the app from all my devices, started again, signed in, got it sorted (or so I thought) an hour later, same message.

I can’t find the “Quiet Classical” station listed in Sonos radios menus on the Android app. However I can find it by using the app’s Search.I can add the station to “My Sonos” from Search but its icon is shown as washed out.Is all this a bug? How can it be fixed so the station is fully listed and has a proper graphicicon?

We are installing a Maior Flip 900 motorised TV Mount for a Samsung 65” OLED TV.  This mount allows TV to be tilted 90 degrees and then lowered down.  We are wanting install a Sonos Arc which will be used for both TV use and also with Spotify for normal music use.  Can we mount the Arc remotely on a high wall between ceiling and top of windows (approximately 3-4 feet behind tv) where we have an 8” gap on wall?Alternatively would could we mount to bottom of TV, but this will mean that when TV is in retracted position the Arc speaker would be face down towards floor.Any recommendations would be appreciated.ThanksPaul 

Hi, I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.Best,Jeroen

I am connecting an Audio Technica Turntable to my Sonos system using a Sonos Ray, using an analogue to digital converter and connecting this to the Ray bar. The Ray will not detect the optical signal from the converter. I have tested it by connecting it to the optical input on my Denon Amp and it works perfectly but the Ray will not detect it? If I connect an optical cable from the DVD player to the Ray it works but it will not work with the signal from the optical signal from analog to digital converter?