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Here we are years into this issue and on the most recent iPhone, with the most recent iOS update and the most recent Sonos app it still doesn’t show in the iOS Lock Screen?No Airplay connected, nothing has the controls, no AirPods it’s just one room with one Sonos product and one iPhone. And still no Lock Screen. 

I have a client that wants to integrate a sub woofer into their living room joinery, the Sonos sub will not fit. We are setting up an Arc for the front and an Amp to run the rear in ceiling speakers. Can I use the sub woofer output on the Amp to drive a non Sonos sub woofer that will fit into the joinery or can I use a seperate Amp to drive the non Sonos sub woofer?

My playbar has just stopped responding to the Apple remote signal. The playbar IR sensor lights are not flicking on when the remote is used. The remote batteries are fine and the apple TV can be controlled.The playbar is connected to the TV via fibre audio cable.Again, the remote was controlling the playbar volume and just stopped working.If I try to setup a new remote to the playbar, the playbar does not register the IR signal.Hoping this is an easy fix and the IR debauchery on the playbar hasn't just stopped working. 

My sonos app is no longer shuffling my apple music library. This needs to be fixed asap. I have around 1000 songs in my library. I have had sonos for over 5 years and I have used sonos for music everyday. I use it with my Samsung galaxy s10+. Not being able to shuffle music is a deal breaker so if this doesn't get fixed, I will be looking into other sound systems. 

I have Sonos speakers in 3 rooms, currently if I ask Alexa to play music from my Amazon Music Unlimited it starts playing in that room only. I know I can manually add rooms via the app but this is tedious and the rest of the family can’t access the app.Surely a multi-room speaker system should be able to be configured to play on all speakers as a default. How do I configure my Sonos system so this happens?Thanks!

I have a new Sonnos Connect. I did a hard reset and the light is flashing green. I can’t get the app to recognize the Connect. It does not find it. The Connect it hard wired to the router. Not sure what to do. Just need to have the app find the Connect.

I have a 10-year old set of Sonos kit: Bridge, 2 * ZP Play 1 and 1 * ZP Play 3. I can't help feeling it's time to upgrade, and I'm interested in using the system for Alexa or Google Home voice interaction. The app (Sonos 1) has told me I can't remove the Bridge and connect to wifi directly (despite a perfectly reliable hub being in the same room), so I'd appreciate advice on what my options are, and on how well Sonos integrates with Google and Amazon. Thx  Neil

HiI have just been reading the Sonos page about reducing wireless interference and came across the bit about reducing interference from other devices that use WiFi.It mentions moving Sonos speakers away from ‘other wireless audio systems’. Does this mean another Sonos speaker? For example, if I have one of my speakers very near to another (which don’t typically play the same music at the same time), could this be an issue with drop outs?I only ask as I have one of my One SL surrounds very near to one of my stereo Fives in my lounge and I have actually been having the occasional drop out from both speakers when either having the TV on, or playing the Fives in stereo.Note - all my non portable speakers use SonosNet via a Boost.

I have a Sumsung tv and firestick pluged into on of the HDMI ports. I just bought an Arc and set it up and plugged it into the HDMI ARC port and the firestick is not working now at all, no on/off, no sound no anything. It was working fine witha samsung sound bar and optical. I can use the samung apps built into TV and the sound works fine though the ARC sound bar just nothing with the firestick. Help haha

I'm thinking of getting a Sonos Beam gen 2 soundbar but because of the specs the bar is too high and covers the IR receiver on my 2021 Sony TV X90J. Does anyone know any solution? Thanks.

Just an observation.The S1 app does not keep up with current song playing on S1 if you've invoked playback through Alexa.Is this the same on S2?.For me I have to kill the app and then restart for current song to be shown?.

With SmartThings Legacy Platform being discontinued at the end of Sept 2022.  Will Sonos devices continue to work within the SmartThings setup ?

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working? If you need any more information, let me know!Thank you in advance!

Anyone else notice their app acting oddly? When I open the app on my iPhone ( 13pro and up to date ), the small now playing bar that slides up at the bottom ( shows what you were playing - where - and has a play button ), opens and closes multiple times … usually about 5-10 times, before stabilizing. Curious if this is an app issue or something on my side ...

My general question is should I expect different speakers to be able to play more file formats, container types, etc than others?My Setup- Sonos One- Sonos Roam- Plex is serving audiobooks- Initiating Audiobook/s through the Sonos appMy Issue- I am working through all the Harry Potter books.- Had no issue until I got to Book 3 & 4.- When I try to play the Book on only the roam, I get an error "Unable to Play - Harry Potter.The co.. " or "Unable to Play Selected Item,  and skips until it hits a playable file.- however, I am able to play on the roam if I start one the One first, then join the Roam in after play begins.- If I deselect the One and play just on the roam, The playback will error out and skip until it hits a playable file.- reviewing each file using mediainfo, the only real differences I'm seeing are title and length - codecs, formats, channels, compression, are all the same between playable and unplayable files.Is there a place where I can access the logs these speakers

Hoping someone has some advice that can help. I’ve been dealing with Sonos customer service regarding my connectivity issues and they haven’t been able to solve my problem either.  I have a blend of older speakers - all of which were very expensive!   Play 5 - plugged in via Ethernet(2) Play 3(3) Play 1(2) ConnectConnect:Amp There are 9 “speakers” in total and I can hardly ever get them all to play at once without buffering, cutting out, or skipping songs.  I upgraded my router to a professional mesh system (3 placed throughout the house) and upgraded my Internet to fiber optic.  My home is 1,900 square feet and has 3(!) routers placed throughout it.  Connection speeds range from 250mbps - 350mbps. I find it very hard to believe that Internet is the problem.  And it is EVERY speaker that will cut out from time to time, including those that have nothing but a few feet of interference-free space between them.  My Play:5 is literally plugged into the router with an Ethernet cable and STIL

Hi!I have bougth Sonos Ray.My TV does not have a optical port for sound.Is there any solution based on using ethernet or a cable converter?Thanx! Ole

I recently purchased the Sonos Port and the Project T1 SB turntable so I could connect it to a set of move speakers and listen to vinyl.  Overall I’m happy with the sound quality, the stereo effect is quite good and it has the expected warmth and depth that comes with vinyl. There are however two things I’m trying to understand better to see if it’s worth adding.  connecting either a Bluetooth transmitter so I can use my Sony XM4 headphones with it, or buying a headphone pre-amp and wired set adding a DAC pre-ampOn number 1, I believe I can just connect this to the line out plugs on the port and either power a wired set or connect my Sony headphones to it, is that correct? Has anyone done this?On number 2, I’m not sure there’s any point in adding an external pre-amp or DAC component if I’m not connecting it to analog speakers, since it’s the port that streams to the Sonos Moves. Is my understanding right? Appreciate any guidance as I’m new to this type of stuff  

Hey all. We dropped our Sonos Move from counter height onto a concrete floor. No cosmetic damage but unsurprisingly, it now sounds terrible.  Does anyone have an idea where I can send it for repair or am I better off buying a new one? Thanks

Looks like one of my connect amps has bitten the dust. There is no sound coming from it. Been through the process with support and they said to mail it back and I’d get a 30% discount on a new product. With the price of the new amps ($899Can) that’s still a huge amount to replace. In the past, they would sell you a refurbished connect amp for approx $150. I’ve been a sonos customer for a very long time. Customer service isn’t what it used to be.  Anyone have any ideas on what causes the no sound?  Is it repairable? thanks!

I need to control various Sonos sites from my IOS device.  Works fine until I leave site; using VPN to remote into the site via cellular doesn’t work.  IOS app binds only to Wi-Fi adapter on IOS and doesn’t recognise that I’m routing via the network that Sonos is on.  Anyone found a solution?

Hello Sonos community,  I would like to connect my video projector to a Sonos device, the Sono Beam Gen 2 seems most appropriate with the HDMI. Anyone already tried ? If not, do you recommend another product?  Thank you for your reply and help ;)

I have speech enhancement turned on with the arc, but I'm still trying to find out how to hear dialogue better. Is it possible to have a Sonos one SL or another less expensive speaker configured to exclusively play voices?Has anyone else ever experienced the arc with only one back speaker? In that case, how did that sound?

I have a Sonos Arc standalone with no other speakers or subs. I am almost tearing my hair out trying to solve the below conundrum for hours now.My PS5 is connected to the HDMI 3 port on my LG CX. My Sonos Arc is connected to the LG CX through HDMI 2 (eArc port).On my TV sound settings, I have enabled eArc. Digital sound-out is "pass-through". In HDMI Input Audio format, both HDMI 2 and HDMI 3 are set to PCM.On my PS5, I have set "AV Amplifier----> 5.1 channel----> SOund output: Linear PCM".Despite the above setting, the Sonos app is telling me its outputting Multichannel PCM 7.1 indicating I am missing 2 full channels of sound.How do I fix this? I don't want to change the PS5 output to Dolby and HDMI 3 Input in TV settings to Bitstream as I have heard PCM is better than Dolby for gaming.Can someone please help with this? What settings should I change to output 5.1 on my sound bar?

Hi,I got a notification in my Sonos App a few days ago about the Sonos Upgrade program, saying I had eligible devices - Beam Gen 1, 2x Play 1’s and a Play One (Gen 1).But when I login to my Sonos account and check on the system page where my speakers are listed, I don’t see any option to claim the discounts. Tried a couple of times, no dice. And no, discounts have never been claimed on these speakers previously.Would really appreciate some help from the Sonos team. Thanks