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As reported by others, my Sonos occasionally plays the chime instead of the configured radio station when my alarm goes off. I’ve run a diagnostics and my confirmation number is 1670237215.

says my email already used for sonos acct on iphone dso cannogt dnload sonos 2 ap

Hello, We’ve collected Sonos speakers over the course of a few years and ended up with two fives in stereo and two rear-facing ones in stereo. As I understand there is no way to make the front facing fives part of the 5.1 channel that the soundbar + 1’s + sub would create, correct? Is there any way to accommodate them? We really like the 5’s for listening to music, but the 1’s are not a true rear surround now while watching movies. I know we should have done our homework more, but we slowly acquired these overtime and recently moved, which yielded us a very large common space that contains all of these speakers.

Greetings everybody,I would highly appreciate your potential help and suggestions on my problem here. Situation:Sonos Arc(wired) with Sub gen.3 and 2 x Ones. All show as “WM0” in the report. Gigabit fiber internet at home. Provider’s router has WiFi disabled and i use Ubiquity Unify UAP-AC-LR (wired to the router) for a 5ghz WiFi. No 2.4ghz radio enabled. Signal and speed of Wifi when Sonos is not engaged is around 350-400mbps on mobile and wireless devices (Speedtest). PC with ethernet cable always shows around 950 mbps in speedtests. A very good speed. Xbox, Sonos, LG TV, EuFY dorbell system, are all connected to a TP-Link managed switch via ethernet. I have no audio drops when Sonos is playing. It works fine. Distance from the Arc to the Unify AP is 3 meters.My problem:When i play Sonos, either with Spotify or TV sound, the speed of the WiFi drops dramatically. Sometimes i have download speed at 70mbps and the upload to 30mbps and sometimes i have my download around 30mbps and the u

Hi,  I’m thinking of buying a Sonos Move to pair with my bluetooth turntable.  Question is - If the turntable and Move speaker are connected via bluetooth, can I then beam the sound from the turntable (bluetooth connection) across the rest of my Sonos set up at the same time using the Wi-fi network? thanks! 

Hi, I just wanted to ask for thoughts - is it better to get two Roams as a stereo pair or one five in stereo? I’m guessing the five has better sound but not really a whole lot of separation of audio...or do you think otherwise? I saw a thread on here about buying a Port or a five for a turntable and I bought a Port and now I’m using two Roams to listen to music in my office but now I’m thinking damn, maybe I should have just bought a five for everything (knowing i still need a preamp and line in)…. 

Hi all - I have just bought the Sonos Ray as a soundbar for my 2022 LG OLED 48A16LA tv. Has anybody been able to connect LG’s magic remote to the Sonos Ray? I’ve followed the conventional wisdom of going into the TV’s Universal Control Settings and getting as far as choosing Philips (no Sonos option available) only for the remote not to be recognised when the tv runs the test with the “power” button. Nothing happens when the onscreen “power” button is clicked so it defaults to another test and so on and so on but none of them connect. From the other side, when I use the Sonos phone app Settings/System/Device/Remote Control setup, and I click the Volume Up button as suggested, the Sonos Ray lights up and is being read by the remote however the app tells me it has failed (as soon as I finish pushing the buttons). So the magic remote is communicating with it but it will still not raise nor lower the volume. Any advice is welcome before I fuck the lot of them out the window. Thanks in adva

Previously I used to use my Playbar, sub and two Play 1s to mimic 5.1 at my old house. I recently moved and at my new house there are 4 JBL ceiling speakers, 2 (L+R) at the halfway mark between the TV and where we sit on the couch and another 2 behind the couch (L and R as well). So I'm wondering what my best setup will be if I use my existing Sonos speakers and the 4 wired speakers.1. I definitely want the rear two to be part of my Sonos system. 2. Could I use the middle speakers (between the couch and TV) as Front L+R, use the back ones as rears and have my two Play 1s paired but in the backyard as a different zone? 3. Is there any configuration where I will not be able to use my Sonos sub with wired speakers in the mix?

Hi there,I have a Sonos Amp connected to my Vizio TV television for Audio. I consistently seem be seeing a lag in Audio that results in lip sync issues where audio lags the video. My understanding is that the features on the Sonos and on my TV are designed to address issues where the audio is ahead of the video rather than the opposite. Therefore, neither is helpful.I have noticed this for various inputs including the built-in chromecast on the TV, but also just TV over the air direct from the antenna.Set-up includes:HDMI connection from TV to Amp believe through that specialized type of HDMI port. ARC I think? Low latency setting in Sonos (75ms or whatever the latest setting is there) Various digital output settings on TV including Bitstream, Auto, and Dolby. All seem to have basically the same result. Two Sonos Ones set-up as rear speakers Is this just expected given the way that Sonos shares audio with devices wireless even if I’m not actually listening to those other devices? Anyth

I’ve spent the last 3 hours trying to get my play 1 to connect to my new MacBook as a speaker following all sorts of guides and stuff. No chance. It won’t show up as a speaker. I have no interest in Radio of any kind or any service that chooses the music for me. I want to choose what music I play and when it plays. Is there anything I can do that Play:1 is capable of doing? Cheers Stefan

When is SONOS going to listen to its customers and stop this TUNE IN catastrophy ? As mentionned in numerous posts on this blog, Tune In regularly fails to access my radio (France Musique, French public classical music) . But when it does, i have to support their advertisements, although France Musique is a Public radio and DOES NOT HAVE PUBLICITY ! This means the Tune In ad revenus go totally in Tune In and, probably, SONOS pockets ! Considering we have all bought SONOS products without any mention of the obligation to have publicity when using them, this is the biggest scam i have yet met in the hi-fi business. All my SONOS products are now on sale on internet, and I strongly advise not to buy anything from this society on social media. If we all do likewise, maybe they will listen...

Hi, I am unable to get the volume working on Sky Q, any ideas?I have tried auto setup and selecting the model (Ray not known) Cheers

I have just upgraded to a nice new shiny 65 inch Panasonic 2021 OLED TV, everything appears to work perfectly in respect of optical connection from the TV to my Sonos Playbar however the Playbar cannot/will not learn the volume settings from my infrared remote whilst trying to train it using the volume up button. Has anybody come across this issue with the most recent universal Panasonic remote (mine is a R3PA265) and if so is there a known fix to get the volume up, down and mute buttons to work.

Was there another update last night?  My 8 am alarm started, but no music in Office.  Checked the app, Office had been ungrouped.  This happens every time there’s an update.

If a guest is playing a song on my Sonos and I want to add that song to one of my playlists the S2 controller won't allow me to add it. Or even take me to the album or song info on the S2 controller so I can manually add it. However, I can see in the S2 controller what song is being played. I don't see why this connection couldn't be established so you can continue curating your playlist from songs guests are playing. When I click the (...) It doesn't give any options.  

I want to use my iphones microphone as source and sonos roam as an amplifier. Many people don’t speak very loud and are difficult to hear t.ex. When they are making a speach to a party. I have just been to a birthdayparty - 80 years- and it was very difficult to hear speaches. Maybe sonos could integrate this possibility in the app. I´m sure, that it will be very popular.???

I am about to purchase a new iPhone 13 pro.  At the moment I am using my Sonos app on an iPhone XR.  The app is the latest 2 version and my speaker is the Sonos 1 (2nd generation).  Will Sonos automatically work when I transfer app to new phone or will I have to do anything in settings?  Your help is much appreciated.

I am about to purchase a new iPhone 13 pro.  Have been using latest version of Sonos app on iPhone XR.  My smart speaker is Sonos 1, 2nd generation.  How do I get Sonos to work using new phone?  Will it work automatically when I transfer app over or will I have to change any settings?  Your help would be much appreciated.

Hi there, I’ve just added the Radioplayer service. I am in Germany and Radioplayer is only listing German Radio stations. Afaik, Radioplayer is also available in other countries.Why can’t I select a French or British radio station in Germany ??? I know that I can do that with TuneIn, but TuneIn is playing ads when I start streaming a radio station, so I want to stop using their service if there is an alternative. Thanks in advance!Oliver 

Until recently my Sony KD-65A1 TV and Sonos Arc have worked perfectly since I purchased the Arc over 12 months ago. The Sonos Arc is connected to the TV via HDMI/ARC. Recently the TV sound on the Arc has been dropping out after using one of the TV Android Apps such as YouTube. Even when I close the App and go back to TV there is no sound. Once the sound has dropped out the only way to get the TV sound back on the Arc is to disconnect the power or HDMI so the sound switches to the in-built TV speakers and then reconnect the Arc when the sound is then redirected back through the Arc. I have tried all combinations of settings to try and resolve the problem without success. The Sonos App does not show the type of signal from the TV when there is no sound (blank instead of the usual Dolby Digital 2.0, Stereo PCM, etc.) so I think the Arc has stopped processing the sound from the TV HDMI. Both TV and Arc have latest software and I wonder if the issue is as a result of a recent software updat

Hello --   I have one Sonos One speaker (voice enabled), one Sonos One SL (no mic) and two Sonos Playbars (no mic).  I’m trying to create various groups so I can ask my voice enabled Sonos One to play music “upstairs.”  This would require grouping the Sonos One, Sonos One SL and a Playbar (as an example).  Will my Sonos One group itself with my Sonos One SL and Playbar, both of which do not have mics? Thanks. Dave

I am in Italian living in Russia. Currently I am unable to use your products because you disable the Russian music services. Although I am not sure this method is effective, I understand your marketing attempt at the expense of you clients to stop the War. Anyway, since I have nothing to do with war and since I cant use your product - will it be possible for you to reimburse me?  PS: By the way if I move back to Italy and Italy get involved with NATO in an senseless war like it did in Iraq, Libia, Serbia, Afganistan - are you going to disable the music service also there?

Any suggestions as to who I might try - tried 2 Techs thus far - results Zero !! No problem with the Arc & Sub -working perfectly just will not pair with LG tv???

Could you please kindly assist please…….again!I bought a Arc and installed it ok, the problem is I cannot get any atmos on it?The tv is Samsung 2017 model, if I look at the audio outputs there is no DD+ only DD and only see DD 5.1 in the Sonos app, is the DD+ format totally different to normal DD and should I be able to select DD+ in the audio settings? Maybe the tv is too old?I am aware that the Arc needs to have a minimum of DD+ for it to play a compressed atmosIf I play a blu ray with atmos soundtrack I still only get DD 5.1, there is no tv setting for passthroughwould a HD Fury Arcana resolve this?Also if I stream Amazon music ( not unlimited) via airplay should I see cd format 16bit 44khz in the app as I don’t😥Thank you 👍Martin

I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable.  Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group:  App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar?  Got any helpful hints before I take this to Sonos Support?Many thanks.