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Elwin
Elwin
Contributor I
September 4, 2020
Answered

Airplay "Unable to connect"

I have a Sonos One in the living room and Sonos One SL in the bedroom.

When I am playing songs from my phone (iOS 13.3.1), airplay to either speaker won’t work.

The error message I get is > Unable to connect to “Living Room”.

However, when I airplay to Apple TV, it works!

 

Any kind soul can help what’s wrong? I try restart my router, speakers and phone. It doesn’t work at all.

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    Elwin
    ElwinAnswer
    Contributor I
    September 12, 2020

    Hi @Elwin.

    Welcome, thank you for reaching back to Sonos Community.

    If you cannot see those options you can try to contact the customer care hotline of TP‑Link or your cable provider to find the options that we need to setup.

    If you need help with any other information, please be sure to let us know.

     

    Mark, finally I managed to solve the problem by doing a factory reset. What a relief!

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    km8
    Lyricist I
    September 4, 2022

    Same issues here.

     

    One room, one Beam, two One.

     

    I have tried all the ideas mentioned (as far as possible), even deactivated the 5GHz network that would be a huge loss just like reducing 2GHz bandwidth to 20 instead of 20/40 auto.

    How can this still be an issue?

     

    I use Apple HomeKit for everything else and it works like a charm.

     

    Do I need to reset all three, then:

    1. configure Beam
    2. Add One
    3. Add One
    4. configure Surround

    ?

    Benye1993
    Lyricist II
    September 4, 2022

    Get in touch with support, they deemed ours as faulty hardware and replaced the speaker, pretty efficiently too. 

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