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Get help with your Sonos Roam, and Sonos Move

1,738 Topics
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melvimbe

answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

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PeapodContributor I

posted in Portable speakers

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.

5515880

28 days ago

aavanhoffContributor I

asked in Portable speakers

Sonos Move is not playing sound

My Sonos Move has stopped playing music. It is a stereo pair.I can control the volume and play/pause the music of the system on either of the units.Sometimes one of the units will suddenly work for a while.I have submitted diagnostics #***********Moderator edit: diagnostics number recorded and removed

4 hours ago

romerzs14Contributor I

asked in Portable speakers

Is it possible to play music via bluetooth on a Beam 2 through a Move 2?

As far as I can tell it seems that it is not possible to connect to a Beam 2 to play music via Bluetooth. However, Sonos makes the Move and Roam products which to allow connecting via Bluetooth. It seems it’s also possible to group a Move and a Beam; what’s still unclear to me is whether you can then play music on the Beam (and possibly a sub it is bonded with) via Bluetooth connected to the Move? I’m really only trying to do this for music / podcasts, so it’s not the end of the world if it introduces some kind of sync issue for TV. Thanks!

15 hours ago

fgalupContributor I

asked in Portable speakers

Sonos Move 2 doesn't function

After some time without use, being over the disconnected base the Sonos Move 2 doesn’t react when I connect the baseConnected directly with the USB cable to the charger the only reaction is Intermittently (every 10 seconds) on the front of the Move a white light comes on at the top and a red light at the bottomThen I tried a factory reset by pressing the bluetooth button and connecting again the USB cable, but it goes on Intermittently (every 10 seconds) on the front of the Move 2 a white light comes on at the top and a red light at the bottom.

141

1 day ago

PhelimContributor I

asked in Portable speakers

sonos 5 speaker

My sonos 5 blinks green and when I try to update it it pop up error 30

171

1 day ago

mediaboyContributor II

asked in Portable speakers

Remove Device from Account

My Move won’t reboot/factory reset and won’t play music, or except a firmware update etc. Sonos tech support were very helpful and patient, but the device can’t be fixed. I’ve replaced it with a Move 2. Now I want to remove the Move from my account here https://www.sonos.com/en/myaccount/system/households/devicesThe usual way to do this is factory reset the device. What’s another way of removing it from my account?

222

2 days ago

JoeDoubleyouContributor I

asked in Portable speakers

Sonos Move 2 Equalizer without function

The Equalizer Sonos Move 2 ist without Funktion, no change with Bass and treble.

221

2 days ago

audiophile2bContributor I

asked in Portable speakers

Cannot add Sonos Voice Control in Roam 2, but Alexa works. Why?

“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T When I try to add SVC, it takes several minutes until that error message above is displayed.Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. Any ideas? Why I cant add SVC to Roam 2? What is causing this?

214

2 days ago

CJno1947Contributor I

asked in Portable speakers

How to connect Roam 2 via Bluetooth to Sony TV without A2DP

I have a new Sonos Roam 2 speaker which I have connected to my Sony KD-43X800H TV via Wi-Fi, but the sound breaks up intermittently.I wish to try connecting the speaker to the TV using Bluetooth; however, my TV doesn’t have the A2DP multimedia profile which I understand is necessary for this connection.I am looking for an intermediary device to enable this Bluetooth connection to work.I hope someone has the answer!

111

2 days ago

Trevor AvalonContributor I

asked in Portable speakers

no sound from move2 on bluetooth

I have a house full of Sonos speakers and love them !!I first set up my new move2 yesterday. Got latest update and set up on wifi.it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either. if this is the pattern then it’s going back !!!

598

2 days ago

Ivan07zContributor I

asked in Portable speakers

One Bluetooth Multiple Devices

- Scenario: I have my phone, I’m at the beach (no wifi), I have 2 speakers (maybe two Roams or two Moves or whatever portable combination)- Question: Why am I not able to play the music on both speakers? I have the Roam 2, the Move 2, I think they have Bluetooth 5.0, is it a limitation of the Bluetooth?I remember my years-old JBL speakers playing all together with Bluetooth… so what am I missing here? Is Sonos not focusing on portable speakers at all? I need speakers that work together at home and I also can use them outside. I would love to hear a technical reason for the lack of this capability And no, I’m not looking for workarounds, like bringing two phones, changing the SSID of the hotspot and all that jazz

3 days ago

Sweaty soundsContributor I

asked in Portable speakers

line in disconnected

My move 2 has Line in disconnected displaying. How do I reconnect it to my system?

9715

3 days ago

KoteContributor I

asked in Portable speakers

Are Sonos Voice Services available in Spanish (Spain) for Roam 2

Are Sonos Voice Services available in Spanish (Spain) for Roam 2?

276

3 days ago

AnabelmarContributor I

posted in Portable speakers

dj mixer

How can i connect a dj mixer to sonos move? What do i need?

16112

3 days ago

User827339Contributor I

asked in Portable speakers

sonos roam

My Sonos Roam has been unreliable since day one. I thought it was me not pressing hard/firmly/long enough on the on/off button on the back of the speaker. Several times I was going to contact the support team shortly after I purchased it but then it worked so assumed it was user error. Today all the system was working, good wifi connection, Roam turned on, lights displaying - not a sound even though the app said otherwise. The app then stated not connected. I turned it on, off, on again, off completely pressing top and back buttons, leaving a few minutes, turned on again. Still no connection despite app. stating otherwise momentarily. Please either sort it out or replace it with a working Roam. Thank you in anticipation.

323

4 days ago

RavenHairKingContributor I

asked in Portable speakers

How to connect my Sonos Roam 2 using my Android smartphone’s hotspot instead of Bluetooth.

5 days ago

jwd630Contributor I

posted in Portable speakers

Roam starts the blaring loud hammering - again, anyone else?

Almost exactly 2 years to the day after our Sonos Roam started making the ultra loud hammering noise and diagnostics were submitted it did so again this morning - scaring the bejesus out of us. So I come here looking for solutions and find many closed complaints mentioning “horrible”, “jackhammer”, “hammering”, “blaring”, “machine gun”. Evidently this occurrence, while rare, has been happening on at least Roams and Beams for at least two years with no fix yet.I’m curious how many others have had this and has it recurred for you, yet? Do you remember - while having your ears assaulted - to find and hold down the power button for more than 10 seconds to get the damn thing to shut up? Do you consider, as I did, hurling the device as far as you can out the door in disgust?

694

5 days ago

mediaboyContributor II

asked in Portable speakers

Error 37

Help please! Move won’t update to latest firmware, I get error 37. I’ve tried using iOS and Windows app. I’ve Factory Reset the Move multiple times, it looks like it’s resetting, but doesn’t get the Green light, so in fact it’s not done a reset. Move won’t group with the other speakers. It does show up on the App. I’ve tried various modem and router power cycles (I know not related but thought I’d try). Ideas welcome!

323

7 days ago

UKMediaMaestro

asked in Portable speakers

Move Wall Hook - Be careful

I have had a Move Wall Hook for a few years now. I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭Needless to say, this hasn’t enhanced the aesthetics of my Move! If any of you have a Move Wall Hook, I’d be very wary of using it!

200

7 days ago

DrjumaaeContributor I

asked in Portable speakers

configuration of my move 2

With the new version of Sonos App I just can’t control my move 2 through wi-fi only with Bluetooth. Each time I try to update my speaker an error ocurres

121

10 days ago

EMIAContributor I

posted in Portable speakers

Feature request - Mono in a "stereo pair"

I"m planing to have two Move (gen 1) connected as a stereo pair in my kitchen. I would like to have the option to have them both play in mono even when paired. The reason for this is that I would like to be able to move one of them around without ending up with only one channel. Also my placing of the speakers isn't ideal for stereo.Yes, I know I could group them instead but I don't want to risk messing up the perfectly adjusted volume level 😉If Sonos really wanted to do something smart here they would allow the option to automatically switch to mono when picked up from the charger, and then return to stereo when the speaker is returned to the charger. Other options could be implemented as well, like muting the other speaker when one leaves the charger.This feature would of course benefit Move gen 2 and Roam as well/RegardsM

261

10 days ago

JohnB69Contributor I

asked in Portable speakers

connecting roam 2 to NAS drive

I have my sonos system that I’ve had for years connected to my Synology NAS drive. I control the system through S1. I recently got roam 2 that I was hoping to easily add to my existing system but have found out that this can’t be done. I’ve had to download the latest Sonos app and control it through that. I also can’t find out how to connect this ‘new’ system to my NAS drive to play my stored music. Is there any way my roam can be connected to my existing system or do I need to use it as a standalone system? If so, how do I connect to my NAS drive? TIA, John

264

10 days ago

SixoneohContributor I

posted in Portable speakers

Connecting multiple speakers thru wifi

Having issues using 2 Sonos roams at the same time. Both “connect” but music will only play from one, when I try to apply changes for both to play, then sound goes away on both speakers, until I revert back to only one playing

17024

10 days ago

JeroenkoppenolContributor I

asked in Portable speakers

loud banging noise

I have the same problem. I see it has been reported before more than two years ago and some other times all of a sudden the Sonos roam starts making a loud sizzling banging noise almost like an alarm going off. only way to stop it is to open the Sonos app??? What is it? And how can I prevent this from happening?

301

11 days ago

Blackstàr91568Contributor I

asked in Portable speakers

Setting up my sonos Move 2

When I first set up my Sonos 2 Do I have to be on my own home WI? Fi? To set it up. I am having trouble getting it to link and play music.

656

11 days ago

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