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i have 3 amps set up on my system and lately the music shuts off and comes back every once in a while and sometimes it keeps playing in one area but not others and vice versa, wondering what the issue could be, seems to only be when I am using Spotify, everything is up to date and my internet is good thru out the house

Has anyone else who uses the audioClip API noticed that since 14.12 it doesn’t work properly - I’m seeing the requests get posted, but they fail to play over the targeted speaker?

My system consists of the following:Sonos Boost connected via ethernet to my main router Sonos Arc w/ Sub (Both showing as WM0 in Sonos app) Sonos Port (WM0) Connect: AMP Gen2 (WM0) Playbar (WM0) Sonos Move (WM1) Sonos5 (WM0)All of this is connected to my Netgear Orbi 850 mesh system, with the boost connected via ethernet to the main router, and I have two satellite routers. All this seems normal to me, but when you go into my Netgear app, the Sonos5 shows as being on Wifi via 5ghz, while the rest of the system shows as being wired.I have factory reset the Sonos5, but it still shows up as being on the wifi.Why the conflicting info here? Why does the Sonos App show my Sonos5 being connected via SonosNet, but my router shows it being connected via the Wifi?

So I have an arc, sub and 2 ones. I did the latest update and trueplay has vanished altogether, not even greyed out.I dont own any apple products and had to borrow one when I got the system to initially do TruePlay. Am I going to have to borrow another Apple product again or is there a fix coming?

XM seems to be down again with you guys - works via streaming and my account is fine, but it won’t work via Sonos.

I am in the process of acquiring a Port.  I have a Rotel RA-930AX amp.  I am wondering if, with turtable and cd player connected to the amp through appropriate inputs, you can connect port output to tape in and port inputs to tape out and thereby be able to plau the turntable and the cd player to other sonos speakers.  I understand that they would be out of sync with the speakers connected to the rotel but I don’t need to play through all peaskers simultaneously. In other words, if what I am asking works the syning is not an issue. 

I want to use both a CD player and turntable with the Sonos Amp - what’s the best way of doing this? Thanks 

I have just bought a Roam (not realising initially it required S2). I have an S1 system with a mixture of S1 and S2 compatible products. I want to leave that as it is and set up a separate S2 system with just the Roam. Is there a simple way of doing this?

My existing setup is a Sonos Amp, a Sonos Sub and a pair of conventional ceiling speakers wired to produce stereo audio (obviously).  I then bought a Sonos One SL to add to the same room to “widen” the audio image.However, when adding it to the system it did not offer me the option of adding it to the existing room.  So, I just created a new variation of the room name.But now when I play audio I get 2 volume controls on the app (one for what was the original setup) and one for the new speaker.  This means I have to adjust one of those volume sliders each time I begin playing from my music library. How can I set them up to be in the same room with just one volume control and, I assume some balance slider that I can set once and then leave?Thanks in advance.

I purchased my 1st Sonos product today (play 1) and have it set up except I can’t get my iTunes account added to the Music Library.  It is asking for my “computer name” and I only use my iPhone because my laptop is outdated.  Is this possible to set up this way?  And If I have to use my laptop, how do I find the computer name? Thanks in advance for any help!  I am not very computer savvy!

I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.

Will Sonos net still be using 2,4 after this new firmware with 5 GHz support? And how to select channel?

I recently moved to a new home where the previous owner had one Sonos Connect and 2 independent amps to run music to 4 rooms: living room, kitchen, family room & master bedroom. I am currently using the Connect to direct music to the kitchen ceiling speakers.I own 2 Play 1 and a Play 5.Question- what is the most economical way to expand my use of this equipment short of just forgetting the ceiling speaker installs. Do I need to buy 4 Connects or Sonos Amps? Segregation of the music source is limited by those 2 independent amps which have an A/B System capability. Thanks Gerry 

Hi everyoneMy iPad app and all my Sonos devices were automatically updated to 14.12. And then, I cannot see my Roam any more…My iPhone app was still on  14.10, and the Roam was still visible (that is how I checked the Roam firmware version). When I upgraded the iPhone app to 14.12, the Roam vanished. I asked to the app to discover new products, but nothing happened. The Roam is still visible, and working,  through Airplay.Does anyone has the same situation ?

I get an an error 1002 (An error occurred while adding tracks to the queue).I read on another thread that it might have to do with some limitation from Apple, which would only work with playlsit of 1000 tracks and less… but I can’t (or don’t want to) believe that explanation. 1000 tracks is not that much!!Anybody here found a solution for this problem? Thanks a lot.

I have the Sonos move and I also compared it to the Bose portable smart speaker. The Bose app allows you to control the audio EQ while using the app and easily switch between wifi or bluetooth and turn off the speaker using the remote.  Another frustration with the Sonos app is that I can’t even see what percentage of battery is left when I’m on bluetooth. I know this is a wifi first speaker but since they added bluetooth, they should update the app functionality.  Does anyone know how to see the percentage of battery life on a Sonos Move when using bluetooth mode? Are there any 3rd party apps that provide the ability to control the power, switch between wifi and bluetooth, control EQ and show battery usage on while on bluetooth?  Thanks

Hey Sonos used for work well on my Roam speaker, however over the last week or so - it fails to work if something is being played from the speaker. It’s almost as if the microphone is disabled once music plays automatically.  The voice assistant works when nothing is playing - once playing it doesn’t pick up any voice commands (not matter how loud I shout!). If I manually pause, I sing the buttons at the top - it will then recognise my voice again.  I am aware of the doable microphone button and this is not the issue.  Can anyone help! It’s really annoying 

Like the title says, over a year later I am still having a problem with my Sonos amp stopping the audio during commercials when listening to TuneIn. The amp will show that audio has stopped and I have to restart the stream. This will happen every couple of hours through the day. It only happens when the audio trys to return from the commercials.If there is a Sonos support person, the diagnostic report is 475660968All of my Sonos hardware is hardwired and plugged into a switch Sonos Radio stations will play all day perfectly. There is no problem with any of my network cables All wireless is turned off as I will only ever use this product hardwired. Phone control is through strong wifi in my house, but that is really irrelevant since once the amp starts playing the audio the phone has no relation anymore I have two Sonos ports as well that will NEVER drop the audio stream. When they are grouped and the audio drops on the amp, they will automatically ungroup in the background.

Hi.I have a Canadian Sonos account but bounce back and forth between Brasil and Canada. I have Sonos gear in both countries. I know I can purchase Sonos HD Radio with a Canadian credit card and play it in Canada. But will it continue to work with that account when I return to Brasil, or will it be geoblocked according to my IP address or by another locator method?Thanks.

Looking at all your Sonos Radio stations and you have a category of Christian, but unlike every other music service out there you don’t play popular Christian or Worship Music.  You have a channel called Grace with a sub-name of Crossover Praise which is just pop music that might have a positive message.  I wish you would add a modern praise station that is consistently pure Christian music.  Examples are SiriusXM the Message or Pandoras Today’s Christian Hits Radio or Spotify Best of Live Worship.  Its almost insulting to think someone thinks the music played is what poeple are looking for under Christian Music.  

Hi all,  I don't really have problems putting my Sonos Beam working in my TV. It stream's Dolby Atmos on Netflix, HBO Max and Prime flawless.The thing is when I connect my laptop to the TV. I connect the laptop with an HDMI cable, but when I'm trying to setup Atmos home Theater it doesn't recognize it and I'm struggling to find a way to stream movies from my laptop to the TV and return Atmos, I'm only getting PCM audio. I understand that the problem might be related to the fact that even though the Beam is connected via eARC the laptop is only connected by normal HDMI.  Does exist a workaround for this?  How can I use my tv as a extended screen of my computer and have Atmos. Thanks in advance!!Cheers  

I am experiencing sync issues with Sonos 5 using Airplay to sync with Apple iMAC that has HDHomeRun device attached for TV access. Any suggestions as to how to stop sync issues?

Hii recently got a couple of symfonisk lamps to provide surround sound to the beam I have. On first install a couple of yesterday, everything went great and I was super pleased 👍🏼 today when I logged into the Sonia app on iOS everything had disappeared. Anyway reset the app and added the bean back following the unplug approach the app steps you through. Perfect.  Then I went to add the syfonisk lamp. I hard rest the synfonisk lamp and re added from scratch. It says it’s added successfully but it refuses to show within the system so I can’t create surround sound.  I tried the same with the other lamp and the same thing has happened. It mentions unplugging them and plugging them back in again but that doesn’t help. 😢 Any help would be greatly appreciated.  Thank you 😊 

Hello,Support diagnosis: 1215484432For months I have been trying to install an alarm with a "Radio soft music no stress" radio. I set it up correctly with a very specific alarm time. Unfortunately, it is always the SONOS ringtone that goes off and never the chosen radio.I can't get the SONOS ringtone to go off.How can I do this?Please tell me.P.S.: I'm going on holiday for two weeks so you have time to tell me.Translated with www.DeepL.com/Translator (free version) Thanks 

I bought the pro-ject turntable with the pre-amp that was recommended by Sonos to connect to a sonos 5. I was getting a loud low hum coming through the speakers and I couldn’t find a way to ground the turntable to the speaker. I tried buying an upgraded rca cable that didn’t have the grounding wire, the sound quality improved a little but it still has a very heavy low hum. Is there a way that I can ground the other end of the wire to the line in on the sonos 5?