Did the 14.4 update.. then trueplay. Now I’m getting this notification for the Arc. What and why is this? Hopefully a SONOS rep will chime in and give a definitive answer.
Answered
why am i getting this update notification..again?
+16Best answer by Corry P
Hi
As usual.. Sonos rep gives no reply
This is a community forum - we only reply if no-one else has, or if the conversation has come to an end and more still needs to be said - for example, if there’s no reply in the thread that can be marked as the Best Answer.
As to your initial question, I don’t know. Update v14.14 did not address any tuning on the Arc, so it seems a bit strange, certainly, especially as you’ve already performed the TruePlay tuning. If the pop-up keeps appearing after dismissal, I recommend you get in touch with our technical support team, though I’d try a reset of the Sonos app first.
iOS or Android
- Open the Sonos app for iOS or Android.
- From the Settings tab, tap App Preferences.
- Scroll to the bottom of the App Preferences menu and tap Reset App.
- Close and reopen the app.
I hope this helps.
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Did you get that message after the first update? The reason I ask is if you only updated the app and not the hardware, it may have auto-updated the hardware overnight, thus triggering the message.
+16Did you get that message after the first update? The reason I ask is if you only updated the app and not the hardware, it may have auto-updated the hardware overnight, thus triggering the message.
Updated app, then the hardware, all 14.4….then trueplay…so not sure why I get this Arc update.
Perhaps your Move didn’t get the update yet.
edit...or the other way around.
+16Perhaps your Move didn’t get the update yet.
edit...or the other way around.
Whole system and app are 14.4
+16As usual.. Sonos rep gives no reply
+18Strange that you might get this message after you did the Trueplay (that was indeed reset with the 14.12 update).
It's just a standard reminder that keeps coming on occasion. In this case the reminder doesn't know you've already If you have already retuned true play since the first time you saw the message after a firmware update, you don't need to bother.
+19Hi
As usual.. Sonos rep gives no reply
This is a community forum - we only reply if no-one else has, or if the conversation has come to an end and more still needs to be said - for example, if there’s no reply in the thread that can be marked as the Best Answer.
As to your initial question, I don’t know. Update v14.14 did not address any tuning on the Arc, so it seems a bit strange, certainly, especially as you’ve already performed the TruePlay tuning. If the pop-up keeps appearing after dismissal, I recommend you get in touch with our technical support team, though I’d try a reset of the Sonos app first.
iOS or Android
- Open the Sonos app for iOS or Android.
- From the Settings tab, tap App Preferences.
- Scroll to the bottom of the App Preferences menu and tap Reset App.
- Close and reopen the app.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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