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Hello,Can you please help me with a speaker WIFI -issue.I am unable to transfer speakers to Wifi from cable connection.Speakers are now in WM:0 -mode (cable) and works with cable-ethernet.Reinstalled speakers after Wifi password change but they did not connect to Sonos after this.I am trying to Update network from S2 app.System stucks in loop trying to find products for 1-2 minutes.I tried to connect cable to mesh network primary router but without success to tranfer speakers to Wifi.Do you have any suggestions how to connect to wifi?I have 3 Play1 and 1 IKEA Symfonisk -speakers.All speakers are updated to version 14.14Restarted all systems reinstalled app without any success. Thank you for your answers!

Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue.Any suggestions?

Hi - just moved house and inherited kit but can’t get it working. Rooms have ceiling speakers which are connected to QED pre-amp/powered amps. Then there’s an Onkyo receiver (which I didn’t want to use so thought I didn’t need) and a Sonos Connect. Previous owner showed me she used Sonos s2 app to play music thru ceiling speakers in one room or multi room. But everything got unplugged when she moved. So am struggling to know how to reconnect. Sonos now registered to me and app connected to my Amazon music. Haven’t yet been able to connect/pair onkyo with Sonos connect. Have tried connecting Sonos to QED directly using rca cables as per Sonos support but nothing plays thru ceiling speakers. So now think I need onkyo involved? Would onkyo need to connect to QED via wall sockets then to Sonos via Bluetooth? Losing the plot now!!!

I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3  and (2) Sonos One SLs are all currently updated and running 14.14.

I am having another Sonos love/hate relationship that we are all so familiar with. I love these products but why do they have to fail so hard with setup?So, I got a new router…..(I know that’s how it always starts)….I have tried literally everything and I am several hours in. I disabled all the old networks. I disabled wifi-assist and cellular data on my phone. I closed the Sonos App on my computer so that it wouldn’t interfere and I was only operating on the IOS app on the phone. I unplugged my other Sonos devices. I plugged the One SL into the router with a hardwired ethernet cable. I made sure the phone was on the right WiFi network. I did reset the Sonos S2 app in App Preferences. I did a factory reset on the One SL. I tried to install the One SL as a new system. I did all of these things multiple times. EVERY SINGLE TIME IT IS THE SAME PROBLEM--it finds the One SL and says I added it to the system successfully, but that the system might not find it. It tells me that if the system

I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password. 

Recently there is a marked difference between the volume and loudness. It seems I have to crank things up a bit to experience the loudness and umph I enjoyed before. Don't know if it is because i got out of the beta testing group, or after I enabled Sonos Voice, but i am not happy. Before volume 7-10 worked perfectly as background passive listening for my reggae music, now i have to crank it up to 15!! :(

Everything was working fine with my arc and Panasonic tv.But after the last Sonos update:The tv sound is not in sync.The (sky) remote no longer controls the arc volume/mute but now controls the tv instead.The tv sound plays at different sync to arc at the same time. Not sure what’s got out of whack. Any help welcome.thanks 

The title should of course refer to BBCI like to play podcasts from BBC Sounds on my Sonos system.  Normally these work just fine but if the podcast is flagged as having adult themes or strong language all I get is the warning message “What you’re about to hear contains adult themes and strong language” repeated over and over and the podcast itself never plays. Other podcasts from BBC Sounds play just fine and I can play those with the warning on other devices.It’s really frustrating and I’ve been unable to track down a solution. Malcolm

I am hoping someone can help. We have Sonos, a Beam (with TV plugged in via ARC), an amp (with turntable), an old Play 3 and a Roam.I am having real problems connecting the TV to the system. I can get it to play through the Beam, but not the other speakers, which was my hack for a surround sound type TV watching experience.This is a recent problem, and I've done the basics (all updates, unplug from power, unplug ARC, etc.) and still doesn't work.Sometimes the other speakers show up in my controller (sometimes they do not), and even if I crank the volume on the amp and the play 3, no sound comes out.I do find this constant connection issues frustrating with Sonos.Side note: primarily my wife uses the Beam voice controlled with Alexa, not sure if that is related or not.Any advice warmly appreciated.

I find the on-screen graphical user interface volume control overlay to be quite annoying while adjusting the volume up or down during a program or movie. I really don’t understand why it’s there at all, as it does not even give a sound level? Is there a way to turn this off? Thank you for your replies!

About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection.I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?

Sonos keeps unpairing my beam gen 2 from sub and surrounds for no reason. I get this image and have to setup the room from scratch each time to get it to work. Does anyone else get this problem? 

 Sonos beschadigd aan de usb-c poort en de aan-button zonder dat hij gevallen is. Voor de rest heel tevreden maar dit zou ook eigenlijk niet op die manier mogen verslijten. 

I have having issues with the Sonos app. When I search for a song/artist-album, for example, Miles Davis… the result will appear in multiple services.  I usually like to play through Spotify, but I can’t get down to Spotify on my list of services. I try to scroll past Amazon and SoundCloud and the app ‘jumps back up to the top. It is super annoying- I can see Spotify as the next service, but the screen jumps back to the top before I can select it. Any ideas?

For the last couple of months every time I start up the Sonos app on my S21 phone, I can’t scroll the My Sonos tab either across to show more radio stations or down to show the BBC Sounds options. Sometimes it allows me to scroll across but not down and other times no scrolling at all.If I press Edit then Done in the Edit screen without changing anything, the scrolling works OK for the time that the app is loaded, but if I close and re-open the app it goes back to not scrolling again. 

I have a pair of Sonos move speakers (bought them versus 1s because I enjoy the flexibility to take them outside in the summer) that are hooked up to my turntable via a port. They work great, but are currently sitting on boxes because I haven't found any decent stands that are meant for them.  Curious if anyone in the community has found a good set of speaker stands that can securely hold them? I know I could wall mount with Sanus but I would ideally want them a bit farther away to get a better sound when I listen to records. 

Afternoon all,Bit confused. Removed a SUB from the kitchen environment and replaced it with a new one. Only reason was the colour! Kitchen redecorated in white and a white sub fitted in more 😀 The (removed) black sub I created a location for in our Hall / Stairs area. That area already has two pairs of B&W CCM 682’s in ceiling … one pair in hall, one pair on landing. Also an existing Sub on landing. Tried to add that and indeed the device was reset and added to the environment. But when I try to add it to a room, only three Amps are visible. Interestingly the new black square Amp’s. The slightly older Connect Amps do not show in the app yet they are S2 compatible. The Hall/Stairs/Landing device is an S2 Connect Amp. Arguably it could benefit from an upgrade to the 125W unit but surely that should show and allow the second Sub to be added to it? Any ideas on that? I’m going to do a full network reset tonight and see if that helps. it’s been a while since it was all rebooted. The S2

I have two rooms next to each other and I'm going to put a Sonos Beam (Gen2 ) in each of those rooms. Each soundbar will be connected to a tv.1.Is it possible to pair the two soundbars and listen to the same music?2.Can I hear what one of the televisions gives on both soundbar at the same time?3.Putting the TV in mute mode, can I listen to music from the app and the TV broadcast continues to play?

I am unable to connect to my Sono Speaker.It loops asking to log back in and eventually it cannot find any device. any idea?I find ridicolous a simple systems is so complicated to set up.

My sonos speakers wont connect to the new apartment wifi that I have. I have tried an ethernet cable, using other wifis that work nearby and my personal hotspot and nothing will work. How can I set it up to the hotspot? 

I am trying to set up my eight Sonos One speakers to play through Alexa. I can see each speaker in the Alexa app, and I have created a Group and added all speakers to it, but whenever I tell Alexa to play music to that Group, only one speaker plays. Also, if I tell Alexa to play music to an individual speaker, a random speaker will play. Has anyone experienced these issues and resolved them? Any help would be greatly appreciated. 

Can anyone help, please? I brought my Play1 to France on hols. It normally works through my iPad or my iPhone. I can get both to see Sonos Wifi, but then it does not connect. the “System” button in “settings” is greyed out. I have rebooted the router, uninstalled and reinstalled the App, and I am stuck. any ideas, please?

My Five and Play:3 keep disappearing from the controller. I can add them to the system successfully, but then part way through the day or by the next day they’re not in the controller anymore. All software is on the latest version.I also have several Connects throughout the building that aren’t having any issues, so I assume this is wifi settings problem. I’d appreciate any advice. Router: ARRIS TG1672GAccess Point: Ubiquiti UAP-AC-Pro I have three APs of the same model that are all on the same settings: 

Heading to a boys cottage weekend and have a choice of what to bring for stereo music setup.cottage has wifi  speakers will be placed inside in a large open room    Pair of Play 5 Gen 2s stereo paired pair of Sonance by Sonos outdoor speakers powered by a Sonos Amp (newer one)which one should I bring to maximize sonic characteristics?