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After 14.14 update, my Music Library has disappeared from my Sonos app!

  • August 26, 2022
  • 2 replies
  • 258 views
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I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :)

 

PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3  and (2) Sonos One SLs are all currently updated and running 14.14.

Best answer by ClausN

Try rebooting router and all Sonos speakers

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2 replies

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  • ClausN
  • Answer
  • August 27, 2022

Try rebooting router and all Sonos speakers

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  • ZeroD-Fex
  • Author
  • Contributor I
  • August 27, 2022

Rebooting my router (Unifi Gateway) did the trick! Not sure why I did not try this already. Rebooted access points, and already rebooted Sonos gear, and that did not help. The connection to my NAS would be Layer-2, so weird that the Gateway reboot resolved it. In any case, thanks for the idea!

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