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I have a pair of Sonos Play:1 speakers. My setup is a stereo pair that I launch through Alexa.Recently this stopped working. I have gone directly to the Sonos app on iOS, Android, macOS, and Windows, but attempts to add songs, albums, or playlists from Spotify, Pandora, or YouTube Music all result in some form of “Unable to add to queue”. I am able to replace the queue.I have factory reset the devices, connected them to a fresh Sonos account, removed the services and added them back - basically everything I could think of to clear the cruft.Along the way, I found that it works much better if they are not paired. I placed them in separate “rooms”. Essentially they are set up as 2 mono speakers in the same physical space. This allows the queue to work more or less as expected.The issue is producible. Breaking the stereo pair returns functionality and restoring it breaks the functionality.At first I thought it was just time to give up on the Play:1, but this seems more like a software bug

Let me start by saying I’m old and not especially tech savvy, although I am able to get things done.  I purchased a new iMac and migrated all data. A few Playlists and some corresponding songs are missing in my Sonos library.  The Music Media folder location on Mac is:  /Macintosh HD/Users/name/Music/Music/Media. On Sonos it’s:  //IMAC/Music. I tried to use the Mac location in ADD SHARED MUSIC FOLDER, but couldn’t go on to NEXT - greyed out - only CANCEL as an option.  I’m afraid (read: old) to delete the //IMAC/Music location for fear I will still not be able to ADD new location.  Interestingly, I am able to use Sonos , even without matching folder locations. Any help and info would be great!  Just try not to use computer jargony terms.  Thanks so much!Sue

I'm struggling to understand home cinema setup for true 5.0 or 5.1.It appears that it is not possible! I wanted to use two play1 , ONE sl or simfonisk as front L-R and Ray or Beam as center and two play1 surrounds. Later adding sub.Why soundbars is designed as 3 channel only? Especially Ray, it is using single tweeter for 3 channels.Ray front stage is so narrow it is hard to hear stereo unless you are listening 1m from it,not even mentioning 3 channels. TV 55inch speakers are doing much better (wider) stage!To use it with 100inch projector screen sound stage must be wider! Ideally it should be around 3m wide but I think even ARC will struggle with that...I would even preferred two speakers as stereo but that is not possible as well. So how to go around it, is it possible to setup group with stereo pair and soundbar? 

Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten

my roam stopped working last night. it just says offline. i reset the speaker, re added it, it took a while to “connect” to my wifi, and still says offline.  nothing else in my house has an issue

My system is not compatible with S2. The app demands that I upgrade to S2 and won’t let me open S1. How do I open the S1?

Bonjour, J’ai le problème de ma TV qui s’allume toute seule d’une manière aléatoire depuis changement box Bouygues installé avec fibre. Leur SAV n’a pas encore résolu le souci, ceci depuis 5 semaines. Cable HDMI et décodeur changés. Tout fonctionnait bien avant le changement de la box Ultym.Auriez-vous connaissance de ce problème?Merci de votre aide

Vi har 2 Arc i huset, som hver er koblet sammen med en sub og 2 stk. one. Pludselig virker surround og sub lyd ikke længere. Vi kan sagtes koble sub’en sammen med andre enheder og så virker det fint. Vi har forsøgt at nulstille både arc og sub, men lige meget hjælper det. Er der andre der har oplevet dette og fået det fikset?

I often listen to podcasts and audiobooks through my Roam, however when i disconnect from the Roam the progress of what I’m listening to resets back to the beginning.I also have a couple of Sonos One speakers and a Soundbar on the same network however there is no issue with them.Is there anything i can do to fix this issue? thanksHarry

So the sonos sounds really good but I'm having one problem. I can't get Atmos to come through from the Sony A80J.I seem to be only getting DD+ 5.1 which sounds great but obviously I really want to be getting Atmos.I'm streaming direct from Disney + via the in built app. I've got eARC switched to Auto along with pass through.I definitely got atmos with my previous LG SP9Ya with the same tv so I'm not sure what the issue is?I've unplugged the tv for a few minutes and plugged it back in to force a eARC handshake but still nothing...Checked for sonos updates and that's all good.I'm using the provided Sonos HDMI cable.Running out of ideas.

Have had this problem on and off for years now. It’s gotten REALLY bad lately. Have contacted support directly and they weren’t much help. I cannot connect to SiriusXM for days now. I also can randomly connect (yes, I said connect as it mostly won’t connect) to play YouTube Music as well. I’ve shut everything down (multiple times). Everything is upgraded. Only way I can get YT Music to play is by trying to start with a different speaker to add to a group. Most won’t play at all and I find one which will (sometimes). I am convinced it has to do with your horrible WiFi implementation. Why? Because all of my speakers except for one is connected via wire. I had WiFi disconnected but it obviously tries to do something and eventually fails. When I called support they made me re-enable WiFi (even though I’m not using it). No, it didn’t help.  

Why can’t my SONOS see my music Library on my external hard drive.  It sees  my music on my iMac desktop??  I add it and I see it listed when I go to folders but when I click it i get a dialogue box saying that there are no selections available.

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies I get the “song not encoded correctly” error which makes no sense. I can usually restart the stream after waiting for 5–10 minutes.I listen via various Sonos speakers that I own, primarily a Play:1 in my office, or a group of speakers that includes a Sonos One, Play:3, Move, and Play:1. This ONLY happens with Sirius. None of my other streaming radio services (Apple Music, Amazon Music, Sonos Radio, TuneIn, Bandcamp) experience this issue. My 1gb internet connection is stable and strong. There is no obvious wireless interference from a cordless phone, TV remotes, etc.I’m confident that this isn’t a hardware or connectivity issue on my end. Is this a Sonos problem? A SiriusXM problem?

I have the Sonos arc working great for both music and tv. The Sonos one sls play through music in surround just fine, but I can’t seem to get tv sound to play to speakers, it only comes through soundbar. I have tried to add them as surround. any advice or tips?

We are Remodeling our house, and creating a relatively small (10 ft x 12 ft) room for watching TV/movies. We intend to reuse Arc and play:1 or One speakers for rear surround.  Thinking about adding sub amp and two sonance architectural ceiling speakers for enhanced (5.1.2 ??) surround.  Any guidance?  Does this sort of setup make sense? Thanks!Matt

Hi everyone,Since many of my albums are poorly categorized by Genre, I went in and manually changed them in Windows Music Player. But when I update the music library for Sonos, anything previously uploaded keeps the original genre name, regardless of what it shows in the player. It does this even if I re-import the entire library. Any idea why this happens and what I could try?

Started just after the last sonos app update. Now sonos can’t update my library index.Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. It also doesn’t show the path to my server as being ‘stored’Anyone any ideas what to do before phone sonos?

Say, I want to use ROAM at a golf course away from my Sonos system.  The following steps did not work:Charge ROAM Set up ROAM on my SONOS network Switch to Bluetooth pairing by holding down power for 2 seconds Pair the ROAM with my iPhone using Bluetooth Test the connection Turn off the speaker by holding down power for 5 seconds Turn on the speaker at the golf courseWhen I completed Step 7, the light was blinking white (I think because it was searching for wifi, which was 50 miles away) and refused to switch to Bluetooth via a two second press of the power button.Help? 

I have a Roam and I use either my PC (Windows 11) or my phone (Android) to access it. I have my music on a WesternDigital MyBooklive (2TB) with the following path //mybooklive/public/music. It’s wired in to the router. For the first 9 months this all worked fine. I put the path details in the app, it indexed everything and all was good. Some months back it just stopped, saying that it can’t access the NAS. So I split the “music” folder thinking that it might be a size issue (despite only being 10,000 tracks) so that now I’ve got two locations with music. They are: //mybooklive/public/music (56gb)//mybooklive/public/roam (11gb) The Roam/S2 app can access the 11gb “roam” folder on the NAS no problem. But it can’t access the 56gn “music” folder. This suggests it isn’t an SMB issue. Following some research on here I’ve looked at everything using “MP3tag” and there were some entries that didn’t have ID3 tags, so I’ve deleted those and it all now looks good. But still it can’t access the “mu

I can’t seem to get Sonos working consistently.  After playing around with it for an hour or so each time, I can SOMETIMES get my Sonos Roam connected to my iPad. So frustrating and all the explanations on how to make it work are mind boggling. Does anyone have simple (underline simple) instructions on how to get them to work? Otherwise I’m shipping them back to Sonos collect and they can bin them!  

Hi there, I just bought a Sonos Port and while it works with my Sony STR-dh190, I need to understand how to power on the Amp’ through the Sonos App.    Is it a 12V cable that I need to connect the two together?   If so, what Port does it go into on my Amp?Thank you for any help! Tony 

This morning the SiriusXM alarms did not work.  When trying to browse the SiriusXM Canada channels it errors out with Sorry something went wrong please try again. I can get to a channel via Recently played. diagnostic # 1121686035 

I cannot use Bluetooth without connecting via WiFi and the app.For instance I go to Spotify, It doesn't appear in usable speakers, it only shows up in Spotify when I open the Sonos app, which obviously only works with WiFi and select a song to play.I can search for it via my Bluetooth connection on my phone (android) and it's listed as the Bluetooth address, not the name. If I select it from the list I just get a message saying an app is required to use it.It has only worked once and is now unusable as a portable speaker, what on earth is going wrong.

New to Sonos. 3 Rooms / 2 have TV’s / 2 Ceiling Speakers in each room (6 total) - all speaker wire leads to utility closet I purchased 3 amps (looks like I’ll be waiting awhile) for 3 zones to control music in each room. My question - I purchased 2 Ray sound bars to connect my TV audio to respective amps via wifi to play TV audio on respective ceiling speakers. Because all speaker wire leads to a utility closet I am unable to directly connect my TV/Ray sound bar to the amp. This should do the trick if I want to use ceiling speakers for TV audio correct?  Many thanks in advance.

I own a Sonos Move and have just purchased a Sonos Amp. I do not have any passive speakers setup with the Amp and these are the only 2 Sonos devices I have. I have the Sonos Amp successfully connected to my TV via HDMI ARC and I want to listen to the audio through the Move. As I understand, I need to group the devices but on the Sonos App, “Groups” is greyed out and says “This feature is available on systems with three or more rooms”. How do I get the TV audio to come out the Move in this setup?