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I was gifted a hand me down Sonos Connect and I am attempting to setup the device with my account.After factory resetting the Sonos Connect, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.

Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.  

Hi I am newbie to sonos family. I have a lg oled tv. And i have recently purchase -sonos arc for lcrsonos subsonos amp with two klipsch ceiling speakers 1. Can i setup my ceiling speakers as surround to be used with TV? how to do this? Will there be a lag in surround speakers if it is connected to arc wirelessly? if i play music in my living room, will arc and sub and speakers play together and work perfectly? Or by setting them as surround i cant enjoy the music? someone mentioned to me sonos sub isnt compatible with ceiling speakers even if connected via sonos amp. Whats the practical implication of this if this is correct? If i am okay always playing arc and sub and amp together, am i really losing out on something?thanks a lot  

The Visio TV is located in my backyard bar area.  I have many Sonos speakers throughout my home so wanted to buy the Ray to couple with this TV and also join my Sonos family of speakers extending the music to the outdoor bar. I have been unable to get the TV audio to play through the Ray so seeking some community input. It’s an inexpensive and older TV but it does offer optical out. There are only a few settings on the TV to alter the audio output but I haven’t been able to find the combination to make this happen. I am using an Apple TV 4K gen 1 as my only source to the TV. I have not yet tried a different optical cable so a bad cable, which came with the Ray, is a possibility.  Here are the TV and Apple TV setup options that may/may not be in play for this:Vizio D43-D2 TV Settings TV speakers on/off - I set to offDigital Audio Out - PCM or Bitstream. I have tried both but believe PCM is correct for the RayCEC - Disable/ARC only/Enable. I have tried all but not sure of the relevance w

Hi, I have a Sonos Arc which has been situated above an ethanol fireplace (i.e. not as much heat as regular or gas fire) and I’m curious to know please:1 - heat tolerance of Sonos Arc? Are there any guidelines? 2 - from the picture, does this seem like an appropriate distance?3 - are there any solutions you can suggest if necessary? Thanks  

I have a whole home Sonos system including two mobile players:  One Move and one Roam.  I use Sonos’s own charging bases to charge both of them. The Move seems to recharge relatively quickly but the Roam seems to take FOREVER to recharge while it’s on its base.  Case in point: Today I put the Roam on its charging base when it was reporting a battery level of 23%.  Two and a half hours later it is reporting 70% battery level.  Is this working as intended? (The charger is plugged directly into a mains outlet using the Sonos supplied adapter).

I have a TV that has only a digital output for audio (other than the speakers on the TV).  I’d like to use a Bluetooth adapter in that digital output to connect to my Sonos Move speaker.  I’ve read that connecting Sonos to a TV via Bluetooth is not possible, but wondering if anyone has suggestions.

I just replaced Google Next Mesh with Eero 6+ mesh. All Wi-Fi devices work except Sonos. Well, Sonos only recognizes one speaker (One SL). I have seven speakers. The system was working fine until I switched. My controller is S2.One of the speakers is old. It is on S1. Again, no problems until switch.

Hello everyone,I have an Arc, two SL and a Sub. I can play Atmos without problems, or at least in the Sonos App it says so. The problem is that I can't appreciate the sound or Atmos effect.I have Arc placed in front of the TV and there is nothing above it. The volume of the height speakers is at maximum. I play movies with the AppleTV App and the Sonos App shows that it is playing Dolby Atmos. But nothing, I don't appreciate gunshots, rain, or helicopters above my head :)What am I doing wrong? Is Atmos with Arc really appreciated?I would appreciate any suggestion.Greetings. Apologies for the English used in this post ;) I have used Google Translate.

Hi all and happy Saturday!  We just bought a Fire Cube so that we could upgrade our Fire Stick with an ethernet connection (a lot of latency and issues streaming).  We had a Fire Stick and just set up the Cube, porting over settings from Fire Stick and using same HDMI port.  When trying to connect our Sonos Beam, it sees it but we can’t get the sound to work.  We have an older TV (Sharp Aquos from, like, the stone ages … 2011-ish).  Any ideas?  We’ve tried all the suggestions on the Sonos, Amazon and Reddit but haven’t seemed to find the solution.  Thank you!  

Hi, I am planning to buy a new ARC. However, a little bit concerned that after my  purchase in a few months time whether Sonos will introduce a new arc in the market. So really confused whether to buy it now or wait for few more months. Kindly advise. 

HI guys I just bought x2 Sonos Fives for my TurnTable which has a preamp built in.I chose to pair both as stereo - works great with Streaming services however with my turntable the speaker thats playing wireless sounds really terrible. Almost like its blown. How do i fix this so it plays correctly? I also need to know how to change its name as I chose “Family room” which is the same spot my Sonos arc is in and have to choose which the right one is by guessing.

Hello, my question should be simple. I want to connect a Sonos arc directly to my Nvidia 3090 with HDMI and have Dolby Atmos capability. I will be running a separate display cable to my monitor.  I just want to ask anyone if they have done this and if it will work.  All the examples I find are people connecting to a TV then passing audio through to the Arc bar. thanks,

I am getting 701. Tried restarting sequence. Router then speaker.  I have QNAP Nas.This happens both on pc Sonos app and Android app. I get 701.Diagnostic Id : 586121976I can play same on vlc with upnp on both pc and phone.

I can't get sound from my laptop through sonos five.i can only play sound in sonos app on my laptop.can anyone guide me to play the audio to youtube or google sites. please...

Hello.  I’m a new Sonos user.  I replaced my main TV system with an ARC, Sub, a couple Ikea Symfonisks for rear surrounds and a pair of Roams for the deck.  Loving it.I have a refurbished Port on the way so I can have synced music in our finished basement.  I have an Emotive UMC-200 processor with an Emotiva 9 channel amp.  I have 9 Definitive Tech speakers that are wall and ceiling mounted.  I also have a large powered sub.If I connect the Port to the processor via the coax digital out am I correct that it will it will be no different than connecting a CD player?  So all my speakers and sub will play just like a CD player?  (the UMC-200 has an all channel mode that will play all speakers and sub with two channel audio).When I want to listen to Dolby 7.1 I plan to use the optical out on my TCL 6 series to the UMC-200 processor just like I do now.I also have a friend that is buying Sonos equipment and also wants to use a Port to do the same so I want to make sure this will work before h

Good morning, I have the following issue. When my iPhone is out of range of the Wi-Fi zone to which sonos is is also connected, the system stops playing music. In other words, both the iPhone and the speakers have to be connected to the same Wi-Fi. Otherwise it doesn’t work. Before I could start a playlist and then I could even turn off the iPhone and the music would continue playing. Thanks 

Hi.  Can I connect dual Sonos subs to my Sonos amp playing music (eg Spotify)?  Will the subs play in stereo or mono?  thanks

Hello all, First post here so apologies if anything is off, let me know if so. Anyway, I’m looking at upgrading my current Beam Gen 1 to a Gen 2 to get Atmos. Most of the content I watch is from 4k UHD disks using the PS5 as a player. Now, my TV only has a HDMI Arc connection and not the e-ARC. I was originally led to believe I couldn’t therefore get Atmos but have now read I’ll simply get Dolby Digital Plus (which my TV can passthrough) rather than True HD.However, I have since been told that because 4k UHD disks use a True HD track then it won’t be possible to get Atmos from the Beam Gen 2 without getting a HD Fury Arcana to fix the no e-ARC issue. My assumption had been teh Trud HD track on the disc would simply revert to a Dolby Digital Plus track but I’m now being told that isn’t the case.Can anyone confirm this for me, or tell me the opposite? Basically, has anyone got experience playing 4k UHD disks with the Beam Gen 2 and a HDMI Arc connection and let me know what happened? I d

I have recreated this closed topic as I have exactly the same issue as was so clearly described by other users.Audible intermittently stops after playing for a few minutes.   “Alexa resume” restarts it usually a minute or two before it stopped.   Alexa work fine otherwise and audible on other devices works fine.   Its just the combination of Audible and Alexa on my Roam that has the problem.Definitely not WiFi issueSonos - Please investigate this which is clearly a bug of some sort

Hi All, Is anyone else's app not showing what the audio output is when on the volume control screen? It's only showing in the system > about my system section. I'm sure it was still showing after the June update.

I have bought a Sonos amp to use to stream a turntable to my Sonos system and have the option to add wired speakers later. Is it safe to use without wired speakers? I saw a similar thread about the connect amp zp120 but wanted to check it was the same answer!  

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

I have a pair of Sonos Roams I have set up in my home.These are plugged in by default and I intend to use them stationary. As such I don't want them to sleep or enter standby when not in use. Both speakers have very good wifi signal, on channel 11, both have static IPs assigned to them and they are not close to any obstacle or in proximity to a wifi splitter or wifi extender.The channels used by the speakers are also not in conflict with any other signals in or outside my home. Very frequently I will find that one of the two is not available on the Sonos app, google voice assistant will inform me there's no wifi and a quick reset will have them up and running again. I was hoping to avoid this frequent daily reset can I do anything on my end to get this issue solved? Here are a few screenshots taken before and after resting. Can I provide any diagnostics info?

This is really annoying. All the topics I check out seem to be marked as “This topic has been closed for further comments.” And most are several years old. In any case, my situation si that I have a Sonos Arc with my TV, and I have a pair of Sonos 1 in the living room, and I have 4-5 Alexa Echo devices aroune the hose. I have created a group called “Everywhere” that I thought inclueded all devices. But I cannot get audio to play on ALL the devices when I say, “Alexa, play [song title] on Everywhere Group.” I get only the Alexa devices or only the Sonos devices. Any suggestions on getting voice command to work on initiating the playback of the same music selection on ALL of the devices simultaneously?