Answered

Upgraded to a new Synology NAS, and upgraded from S1 to S2. Added the path to the new NAS and deleted the path to the old. However the system still tries to connect to music that was loaded on the old device. Tried this on both the IOS mobile and the MAC desktop apps.How can I remove the old library references so that it only uses the new ones? Alternatively, how can I remove all links to the library so that I can start again, tried it using the “Manage Library Settings” but made no difference?Have seen similar problems In the past if I move music to different locations in my library, the music index update fails to remove the old links. 

Hi,Everything works fine until I connect Mibox streamer to one of other HDMI ports. When I turn off and on the TV, after a few seconds, tv switches to internal speakers. I need to change the output to HDMI manualy or disconnect the Mibox.  Beam connected to HDMI 2HDMI-eARC enabled Pass throughCEC enabledTried to switch Quick start + on and off. Didn't help. Any suggestions? Thank you 

I have two One SL’s and a Roam in my Apple Home, Siri works accordingly but in the home app it shows as not playing, except it is! Please see attached screenshot. Is this expected behaviour? When looking at the studs bar, it shows as none of my Sonos are playing until a long press reveals what actually is playing   I have checked this via AirPlay and via the Sonos app. Any insight is greatly welcomed  my OCD is going crazy! 

Does anyone know how long it takes for Sonos to ship? I ordered 2 room combo a few days ago and still saying the a preparing for shipment. website says order usually ship the next day after ordering. 

Just tried to use a LG TV remote with the Sonos Amp (Nothing connected to HDMI port). It recognises the volume control and I am able to control volume but doesn’t seem able to mute, play/pause or skip tracks all of which would be really useful to be able to do with the remote. Am I doing something wrong or is this just nor supported using IR?

System 2 x Play 1. Sonos app on PC. Media on QNAP NAS. PC & NAS hardwired to Router.Trying to add Music files to library. Building from scratch. Adding folders serially. Once the total number of files becomes large the addition takes a very long time until it reaches the point were the system just spins indefinitely. Had about 30000 songs added and cannot add anymore.Eventually system seems to time out with Music Files Not Available error. ‘Source’ is no longer available … yet I know the system is live. So frustrating. Tried. I know that this is a large library but in the past just used to get the library is too large error.   

I just purchased a new LG C1 65 and Sonos arc SL from Costco. And I hooked the Sonos arc with the original HDMI cable to LG C1 HDMI-4 (all four HDMI ports support ARC/eARC). But somehow Sonos app shows ‘Can not connect to LG speaker’. I have turn on the following options for LG C1:Sound out: HDMI ARC HDMI input audio format: Bitstream Digital sound out: pass through eARC: Enabled  Simplink (CEC): On

Can you use the digital on the arc like I use on the play base?

I have a Sonos Connect and Sonos Boost that work only on the iPhone Sonos S1 app. I had to reset the  system and now I can’t find a place to add Pandora (or any other service) to the Sonos S1 app.Any suggestions are appreciated.

I have a Sonos Roam that is Bluetooth linked to an Amazon firestick for movies outside in my backyard. The firestick is connected to a projector.  I grouped my Sonos moves as a stereo pair in the front and a sub and two play 1’s in the back for a more immersive sound. It sounded awesome with no audio latency lag.  I'm wondering if I have a beam, sub, and two play 1’s if that is transferable to play audio in a 5.1 set up outside being grouped to the roams Bluetooth or if the Bluetooth portion limits that capability.  I've heard of connecting an Apple TV outside to it through all Wi-Fi but i also don't know if the beam isn't connected directly into a tv if it can send out a 5.1 sound over Wi-Fi.  Anyone have any insights on these two possible set ups? Thanks in advance, Brian

I moved to Germany a while back and had connection issues ever since. I recently read that in Europe additional  WiFi channels are supported and hence I wanted to change my speaker’s region to EU by accessing http://<sonos_ip>:1400/region.htm. They all show US as default and when I try to change that I get a 403 because I don’t have the correct password. What pw is being asked for here? Where do I get the info from? Is it possible to change all speakers’ regions together (I changed the country settings in my account but to no avail). Thanks for any suggestions!!

Hi, I’ve just bought a Sonos system with Beam Gen 2, 2x Sonos 1 speakers, and 1x Move speaker. I’ve not received all the pieces yet so nothing has been set up but I’ll be controlling everything through the Sonos IOS app.  However, my existing system includes a Bang & Olufsen turntable with mini amplifier and a Tivoli Audio CD player. I’d like to be able to use these sometimes and I understand I need to use a Sonos Connect to do so. Or do I? I’d like to buy a cheaper used Connect; I can get Gen 1 for $100. But will it work with my system? (Since I’m not set up yet I can’t test it.) I’m not willing to spend hundreds of dollars to connect components I don’t use often, so I need inexpensive solutions. Thanks for your advice!

I have just bouight a Sonos Ray and set up surround sound ith my exisiting pair of Play 1s.I would like to tweak the volume of the speaker indiviually, in particular make the Play 1s a tad louder in than what they are now in the Surround set up, is that possible?

I used to be able to pause a radio station by using the mute button on the speaker and then resume it by pressing the same button 24 hours later.This no longer works. Trying to resume using the button no longer works and I have to use the app. However, even in the app it is not possible to start the play again by tapping on the radio station image. I now have to select the station again from favourites.This change has been relatively recent (a few months ago) and before all was fine. 

Got a good deal on a new Playbase for the master bedroom. I exclusively use a Firestick which uses a Bluetooth remote. Since the Playbase is IR controlled and has no HDMI ARC I need a solution for controlling the Firestick and Playbase with one remote. Was curious what you all have found to work best? So far I kind of like this option..,Sideclick Remotes SC2-FT16K Universal Remote Attachment for Amazon Fire TV Streaming Player https://a.co/d/fR9KOVr

Howdy,I have a philips 10bdl4551t with Android 8.1 that I might want to introduce the Sonons ** App** S2 on to control the sonos speakers in the workplace. Yet, the philips 10bdl4551t is a genius screen and don't have a playstore, I have physically downloaded akp, yet it neglects to introduce. Is there an authority APK to introduce? *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I recently purchased the move and I am very happy with it. I plan to update my TV and purchase the Arch and play ones. If I am watching a YouTube music video on my TV with the sound playing out of the arch and play ones, can I also play the sound out of the move?  

I am using TV Autoplay (Line in) from my laptop to my Sonos Ray. This works great for PC music, video calls, etc.. When I connect to the same Ray over Airplay, this also works great. The problem is that when I go back to my laptop, nothing plays on the Ray until I open the Sonos App and retoggle TV Autoplay off and back on. Then audio from my laptop works again. However, I don’t want to have to access the Sonos app to toggle autoplay everytime I use Airplay. I might as well avoid Airplay.  How do I get Autoplay to work after having used Airplay?

my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window.  i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them.  Yes that usually works but it shouldn’t be necessary.  

Is it just me or has the Sonos Move really improved the sound quality of the system? 

How do I find a VALID MAC number for my Sonos Roam. The number on the end of the unit reads 1C:5373A-RM027.  My router software says this is an invalid MAC. I tried removing one or both special characters ( : and/or - ) with no luck.

Good afternoon, can anyone tell me why when I go to order from SONOs website. when I get to country to ship to… in drop down does not have USA? 

I had the arc with surrounds and sub before the infamous drop outs problem. I eventually gave up whilst I had an opportunity to return it, mainly down to the lack of information from Sonos. I have now moved on to the new Samsung Q990, which is fantastic, apart from, the rear and sub drop outs. I swear I am cursed with soundbars. The difference with the Samsung is that it briefly stops but 2 seconds later comes back, but It’s not right. So, is it safe to come back to Sonos? I loved the sound from it when I had it. Cheers ps, if I did, is it worth getting fives for surround as this Samsung is a lot better at surround than the arc.

Using randomizer playlists from Spotify. Sonos plays two tracks, then tries the third for 12-13 seconds, then displays a connection lost and moves on to the next track. Very consistent behaviour. Same for different playlists and same regardless of which phone I am using (both are Samsung Androids though)Super annoying. 

I’m a bit frustrated once again with Sonos. The setting up process for nearly every device is completely annoying. Well, the Sonos “ROAM” is the worst one yet. I bought this product for nearly $200 on the road hoping to have great sound while in my hotel room… which will be another two weeks. Got back to the hotel and come to find I CAN’T use this Bluetooth out the box. Sonos wants you to hook it up to your “private” network AT HOME. I’m not at home. I SHOULD be able to use this out of the box with blue tooth connection. It a total scam to advertise the way you do. The box should say - “can be bluetooth once connected to your home network”. I then would have saved my money.This type of run around is SO unnecessary. I’m once again SUPER frustrated at the companies policy to use what I should clearly own. The reality is, I don’t own this product until I connect back home 2,000 miles away. Any help here?