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Hi, I was wondering best way to get this done, Moving from UK to US with my Sonos Arc,  what would be the best solution?1.I checked with Shipping companies and the measurement seem to be to big for shipping.2. Doesnt seem possible to get on to a flight unless a purchase an extra seat which is not worth it.3. Should i sell in Uk and purchase new one in the US? any advice on this would be appreciated. 

Random tracks/artists are not showing up on my Sonos system, so I’m wondering if I’m at/over the library limit. May I submit a diagnostic to find out?

Since we cannot play youtube if we are not premium, i purchase the youtube premium specialy for sonos… Now why i cannot cast directly from youtube premium app like amazon music, spotify, tidal etc…  

Hey guys Today I bought a new tv, a Samsung Neo QLED 65QN92A. Before I had a Philips tv, and on it, I connected my Arc, sub and could use the 2 one SL to make a home cinema. On the Philips, I used a HDMI from the arc to the tv. Today I tried installing the Sonos system on the Samsung. The arc is again connected to the (e-)arc HDMI port. The settings are also set to use the arc port.The problem is that the Samsung tv only uses the arc and sub to produce the noise. The 2 one SLs I have to create the surround effect, are on, are connected, but don't make any sound. I have tried to remove and reinstall the whole Sonos system, it works completely when I use Spotify, but still not for the tv.I tried the typical unplug and replug the HDMI port.I reconnected the tv in the Sonos app, but in the app it only asks for the arc to connect.The 2 one SLs are, just like the sub and arc, part of my system according to the Sonos app. Edit: after using YouTube on the tv, the one SLs do work with the other

My ex boy friend’s security cameras still connect to my sonos and send alerts all the time. “Someone devoted one XXX Street side of the house”how can I remove his security cameras and stop these annoying alerts please?

Sonos port / Marantz amp / auto switchingI’ve recently purchased a port to provide a zone in my den. The den has a Marantz amp with 5.1 system (non sonos), port is plugged into CD input using rcas.Is it possible to have the input automatically switch to cd if I start using sonos? Currently I have to switch it from the tv input to cd each time?!The tv can automatically switch from cd to tv when I use the tv remote which I assume is due to hdmi / e arc?🤷🏼‍♂️🙏🏼🤞🏼🤞🏼

My in-ceiling sonos speakers are connected to Arc through a Sonos Amp. It looks all OK and connected in the system but I can’t get any sound from the surround speakers. When I removed the in-ceiling speakers (and the amp) from the arc system and use them independently, they work perfectly so I know that there are not any issues with the speakers. But when I added them to the Arc system, they don’t work.Interestingly, they were working just fine last month. But I haven’t used them for a month or so and they are not working any more. Not sure if it is connection issue, because when I try to trueplay tuning, it tells me it can’t find the speakers. My amp is connected with an ethernet cable.Any ideas?

For months I’ve been using an Arc with my TV, an Amp powering 2 rear ceiling speakers as the rear surrounds, and sub. The whole thing has been running on Wi-Fi alone, but now all of a sudden the rear surrounds are not being recognized and lose connection. I would like to avoid connecting the an Ethernet cable to the Arc because there’s no clean way of doing it with the setup I have. I know an Ethernet cable will probably do the trick, but it’s frustrating that it suddenly won’t connect over Wi-Fi since that’s part of the reason I got Sonos in the first place. Was this something Sonos updated and now Ethernet is a requirement to have rear surrounds with the Arc? Let me know your thoughts, thanks!

I’ve a Vizio P75Q9-J01, an Arc soundbar, and an Xbox Series X. All are Atmos compatible, and the Arc is hooked up to the TV’s eARC, the Xbox is hooked up to the TV’s 4K/120Hz input, and I’ve all certified HDMI 2.1 cables. No receiver…Occasionally I get no sound w/ the XSX set to Atmos(TV set to auto), sometimes I get it w/ the sound cutting out continually for a split second, sometimes I can only get sound at all from rebooting the XSX a couple of times, and sometimes the XSX powers up and plays Atmos fine on the first attempt(Atmos verified thru the Sonos app). No idea why it’s always so unpredictable other than people posting that it’s a codec compatibility issue, but no one seem to know who has to adjust-Vizio, Microsoft, or Sonos.

I’ve just bought 6 Fives and set them up around my bar to do nothing else but stream Spotify..  Some days they’ll work fine all day - now that I think about it, that only happens when I’m there alone and we’re closed, so no other traffic on the router.Anyway what happens routinely is the music goes dead, even though the timeline is still indicating the track is playing.  If I pause-then-play, it comes back, but only on one speaker - strangely, the one furthest from the router.  The speaker list shows they’re all still connected.  To get the other speakers back I have to power them down to reset, wait a couple of minutes, then pull up the speaker list and reselect the ones I’ve reset.  At other times, some of the speakers will suddenly start playing a different track.  I haven’t quite figured out any consistency to that but it may be be a track I previously searched on Spotify.  This is another source of confusion.  I can launch Spotify directly as an app, or the Spotify app from within

I live in Sint Maarten in the Caribbean most of the year.  I would like to be able to stream Alexa through my Sonos Move, and bought it specifically because it was, “alexa enabled.” However, once I got it set up, I’ve found that Alexa does not work on the sonos in Sint Maarten.  My amazon devices work fine, but don’t have the cordless capabilities that the Move has.  Any guidance is greatly appreciated.

Hey all,I installed two Sonos Ray sound bars on a wifi network named Pace generated by my cable modem. All was working great. Later I installed a mesh wifi network with the name Air, and connected my iPhone to it. When I open the Sonos 2 app, I get the alert of a network issue and tap “let’s fix it.” The next screen says “Your mobile device is connected to Air. Let’s update your Sonos devices to connect to it” (or something similar. So I follow the prompts, but during the process the status keeps saying “Connecting Ray to Pace.” So the app knows the Rays aren’t on Air, the same network my phone is on, and suggests that I change the Rays to connect to Air, but then it during the process it always reconnects to Pace. Any advice on how to fix this? I’ve followed the steps in the support articles and app prompts exactly, and I can’t seem to get the Rays to switch to Air. Thanks!

I am in a 2 bedroom apartment. Have fast internet arc,sub, 5,3x sonos 1,boost constantly in and out issues sick of the cutting in and out. What is the point in spending so much on a system that works sometimes really well no issues and other times like absolute shit!!! Should I just cut losses selland get some other system 

Hello Everyone,Currently I have :1 Playbase.1 Sonos Play:1 Gen 1.1 Sonos play:5 Gen 2.1 Sonos Playbar. I connect Playbase to my Sony TV and I got Dolby Digital 5.1 label on my Sonos app when I watch Movie on TV.Currently,I group all the speaker together when I  watch movie. However as I understand, that way just make all the speakers play the same audio source, not separating channel for each different speaker ( But I still can feel a bit surrounding sound maybe 3.1 system because Playbase itself is the stereo speaker).My question is if I buy one more Play:1 or Play:5 to create the surrounding system, Will the surrounding sound experience be different so much or it will just slightly the same?And what does it means by Line-in will be disabled when connected the surrounding speakers? Now I connect TV with Playbase by optical cable. 

I am trying to upgrade my system (surround with Beam gen 2, 2 One’s) for ~$800, and am weighing 2 options below:-Upgrade Beam gen 2 > Arc-Add Sub gen 3 to the existing systemI primarily use my system for watching movies & TV shows and listening to music. Any inputs would be appreciated, and any upgrade ideas not listed here would also be appreciated to help me think outside the box!

Hey there,I am looking at setting up a 2 room Sonos system.I have a turntable in one room (not being used) and an old Nad amp and speakers in another.I would like to be able to send audio from the turntable to either room independently. And also use each room with digital independently. But on my budget this seems hard. Room 1 Turntable- Preamp-FiveRoom 2 Port-Nad-Speakersthis is close but will not be able to send turntable only to room 2 as five will play?Am I missing something or will I have to save more money😭  

Hi all,It has been a while since the Ipad Air 5 has been released and it is still not supported by trueplay. Do we know when the Air 5 will be added?Sorry if this has been asked before, I did try to look for it but I couldn't find anything.Kind regards,Laurens

I’ve got 2 speakers SL one and One both failed after 3months so they were replaced and they failed when 30 days anybody got any ideas?

I recently purchased a Move speaker.  My plan is to leave it plugged in with a USB-C power block all the time.  I do not plan on turning off the Move speaker since I listen to music almost every day in the house. Maybe 2-3 times a month, I plan on taking the Move outside and it will be on battery power.  The Sonos website talks about the lifespan of the battery being about 900 charges before the battery degrades to a point of needing a new battery.  So in my case, what constitutes a ‘charge’?  If I have to replace the battery every three years or so, even though I’m not using it very often on battery power, I might rethink the purchase and return the device.  I currently own two other Sonos speakers and a sound bar, running on a wired network.

Hello,I am would like to install 2 front in wall speakers and 2 rear ceiling speakers using an amp for each with a Samsung frame TV.  I don’t want to use a sound bar because I would like to keep the clean look of the Frame TV. I know very little about setting up a sound system and would just like good basic surround sound. Would this be an effective basic set-up and would it work with a new Samsung Frame TV? Thanks

Hi I can’t find BBC sounds as a music service. Why is this, I’m in the UK

Hello - would a Sonos Boost connected to my router prevent people (who have access to my wifi) use my speakers?

HI, I am looking to move soon and was going to upgrade my main sonos system in a new audio room to Arc, Sub with 2no rear sonos speakers (ones?) i also love vinyl and would love to know how i can play analogue through this proposed system, currently the turntable plays through a pre amp, then into Yamaha receiver and the Bose wired acoustimass system, sounds great but wanted to go wireless…… any help would be gratefully received, cheers and thanks

One of my Roams is discharging on the charger. I’ve spent hours chatting, talking on the phone (mostly on hold), submitting diagognistic reports and emailing for 2 weeks and no action, no answers, just the same explanation...

Dear, I try to contact the customer support without any ansmwer since several month.I had a good opinion about the sonos but now I’m ready to says that the customer support be a casper!I really disappointed because since I use the windows application to control my sonos I have problems… Appication don’t fucntion properly. I reinstall many times without success to increase the start of the application…Now, since the last windows update the application doeasn’t work anymore even if I reinstall the application. I have a message: dcomp.dll error!!!If someone have a solution. Every idea of someone will be best than sonos customer services.Thank you in advance