I purchased this abought 6 or 7 years ago because of the sound. I totally regret it because of the frequent Wi-Fi drops and problems reconnecting. But it always eventually reconnected after screwing with it 30 or 40 minutes. So the other night when I was sleeping, I play white noise over it, it disconnected and will not reconnect with all the usual tricks. I did connect it to a LAN line and it then connected, but as soon I as I disconnected it to put it back in my bedroom on Wi-Fi, it again would not connect. I read on here about updates that were not supported by the Play:1, what do I do? I’m about to smash this thing.
Answered
Sonos Play:1 stopped connecting wifi
Best answer by Ken_Griffiths
Try adding the local WiFi credentials to the speaker again - this support document explains what you need to do and see if that resolves your issue…
https://support.sonos.com/s/article/1061
If the problem still persists after that, I would submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App, whilst the speaker is wired and visible in the Sonos App
Make a note of the reference generated.
Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the issue.
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Try adding the local WiFi credentials to the speaker again - this support document explains what you need to do and see if that resolves your issue…
https://support.sonos.com/s/article/1061
If the problem still persists after that, I would submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App, whilst the speaker is wired and visible in the Sonos App
Make a note of the reference generated.
Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the issue.
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