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Answered

Sonos controls dissapear when using Spotify

J

So I am using the S1 app (v11.5) on my Android (v12) and normally when I’m playing any music from my NAS the Sonos controls will show in both the notification bar and on the lock screen. However, when I switch my music source to Spotify, it immediately disappears from the notification area and also doesn’t show on the lock screen. The only way I can see what is playing or jump to the next song is to re-open the application every time.

Likewise, the moment I tap “End Session” to switch back to the playlist, the controls immediately pop back up in the notification area.

Best answer by Corry P

Hi @Jeff_52 

OK. When I read your initial post, that did not seem likely. I can now only recommend that you get in touch with our technical support team, though I cannot say that you will necessarily get an immediate fix. We’d certainly like to document the behaviour, however.

Please give your phone a reboot first, however, just in case that helps.

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3 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8646 replies
  • August 15, 2022

Hi @Jeff_52 

Welcome to the Sonos Community!

I presume you are switching to the Spotify app? This would be expected behaviour, if so - Android is trying to keep the media controls relevant to the app that has focus.

You could keep the Sonos controls available by initiating Spotify playback by using the Spotify container within the Sonos app, rather than using the Spotify app.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
  • Jeff_52
  • Author
  • Contributor I
  • 1 reply
  • August 16, 2022

I’m actually using the native Sonos app. I don’t even have the Spottily app installed on this phone.

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8646 replies
  • Answer
  • August 16, 2022

Hi @Jeff_52 

OK. When I read your initial post, that did not seem likely. I can now only recommend that you get in touch with our technical support team, though I cannot say that you will necessarily get an immediate fix. We’d certainly like to document the behaviour, however.

Please give your phone a reboot first, however, just in case that helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
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