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Hi all, let me quickly explain. I use an MacMini M1 and installed Apple Music to stream to my 2 SONOS Move’s. The speakers show up on Apple Music as expected but I am not able to get any sound out of them. The connection is getting dropped. (all devices are on the same network)If I restart the Mac, it works from beginning without any issue but in case I leave the desk vor 20 minutes and stopped the music before, the same issues as mentioned before occurs. No sound. After a quick restart it works again.No idea what I can do about that.

I’ve been trying to get that both speakers (Echo dot and Sonos roam) sound in the same room, thought no success. The Amazon Alexa app says is not compatible both speakers. Is there a good trick or tip or guide to get both sounding in the same room? The thing is that before I bought the Sonos roam, I used to play music in a shelf speaker (audioengine A5+) connected to the 3.5 mm mini plug in the echo dot. The room where I want to pair both speakers (echo dot and roam) is quite big and my idea is to to complement the other side of the room with the Sonos Roam. 

BLUETOOTH ISSUE NOW 2 YEARS OLD AND RESOLVED IS BACKI’m trying to do a rest on a couple of Play 1’s, and the Sonos 2 app on my iPhone is prompting me to turn on Bluetooth access in the settings for the app itself.  When you open the settings and go to Sonos 2, there is no on/off switch for Bluetooth whatsoever, just permission to access local network.  Weird right?  Not exactly the same as the old post I screenshotted but darn close. What do I do? Thanks

What is going on?? My Sonos system has suddenly stopped being able to see any of my speakers on the network. I have run through the app tools to get back up and running. I have deleted the app, started again, turned off all speakers, re-booted, turned off and re-booted my Wifi (which works perfectly with everything else). Also, when I run the tools to find the system again, the app doesn’t seem to see the actual network that I use! (Trust me there is nothing wrong with my wifi hub). What is going on? I have a beam gen 2, a play 5, two Sonos ones, a move and 2 roams in the house!!! Actually, what makes it worse is that it can pick up one speaker, and that is one of the roams only! From a system that I thought was seamless I am absolutely so frustrated by this! Any help please?

Hello,I am thinking of purchasing a Sonos Amp to power both my den bookshelf speakers and my outdoor speakers.  I would like to be able to turn off the indoor speakers when I am outside so that music doesn’t get blasted inside the house late at night and wake up the kids.  Old amps used to allow you to turn on specific speaker groups with the touch of button (ie. “speaker A, speaker B”). Does the Sonos Amp have this functionality?

I called on 7/4/22 to start my replacement for a blown outdoor speaker that hasn’t even been used a month. It took me a week to get an RMA after endless calls and over 10 days now still waiting on a label to return it. Only answers I get is that Product support will get back to me and in a round about way the email response says don’t email us we will email you. I just need a label to return my speaker, I do not understand what can take so long and now I am the one with equipment that doesnt work.

I have 2x Play:3 in white and the grey rubber has discoloured due to exposure to sunlight. What it the best way to restore it back to the original color?For some reason the feet don't discolour 🤔 

I have an lg 55uh77 tv, connected to my Sonos beam via HDMI arc. Every so often, the connection will drop out and the sound will revert to the TV speakers for around 10 seconds. Why is this happening?

I had a Sonos One in a room called “Conservatory” and a Play 1 in my home office I called “Study”. I decided to make a stern pair in the office so bought a Sonos One SL. I moved the One from Conservatory upstairs and renamed “Office” and added the new One SL as a stereo pair. The Play 1 “Study” went downstairs and became “Conservatory”. The problem I am having is the “Office” stereo pair continually reverts back to the name of “Conservatory” (NB The One is the left hand speaker in the pair if that’s relevant). When this happens I end up with two rooms called “Conservatory”. Last week I changed the name back and I had also been getting some playback issues os did a complete router and Sonos switch off and restart. The names were good after that. Have just come back from a work trip to Hungary and the “Office” name had changed back to “Conservatory”. Driving me nuts! Any ideas please? Is it worth factory resetting the Original One and re-installing?

I have two connect amps, one play three, a play one, and a play bar.  My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds.  My two connect amps are hardwired while everything else is wireless.  I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792.  Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again. 

Long story short: we have two apartments in the same building, at different ends of the building, one on the ground floor, the other on the second floor. They’re separated by at least 100 feet. In the past, the Sonos devices in one apartment could not reach the ones in the other. Each apartment had its own internet, and we essentially had two entirely separate Sonos systems. Clunky and expensive.So we got an Orbi mesh system to bind the two apartments together. Works great overall, and we were able to cancel the second internet service. But once we tried to set up zones in Sonos, we started having problems.We currently have two zones: upstairs and downstairs. None of the Sonos devices are hard-wired to anything, and the upstairs zone is far enough away from downstairs that the Sonos devices upstairs can’t reach the others using their internal mesh. So the ones upstairs talk to each other over internal mesh, and the ones downstairs do the same in their zone, but any attempt to use zones

When I’m using TuneIn the “alexa, switch off” command doesn’t work. I have to use another skill like Spotify to then be able to use the switch off command.I then wanted to use another radio service provider but TuneIn is the only one that’s available and can’t add any others.What must I do to fix this?

Just wondering if there’s anybody on here with great experience setting up the Fritz user interface so you don’t get any Sonos issues but also allow all other devices to run smoothly. Tending to have slow internet speeds with the settings that Sonos help has given me. 

Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.

 1465061451 This is my diagnostics reference. I cannot add my music library to the Sonos controller. When I click “My Music Folder” I just get a spinning wheel that the application freezes. Can Sonos look at my diagnostics report and see what is going on?

I moved all of my data and setting to a new computer, MacBook Air OS 12.4  When I try to manage my music library on Sonos I get a message that the computer MacBook Air will not allow access by Sonos and the Sonos application just freezes. This is very frustrating because on the old machine it worked fine. Can anyone help me? 

Hi guys I'm looking on a Beam Gen 2 for a recently purchased cheap 2020 model Hisense A7100 I'm wondering if anyone knows if it'll be compatible, it only has ARC not eARC I've read some TVs allow pass through to play at least some form of Atmos without eARCBut I'm not sure this TV will be up to itIf anyone knows that would be greatThanks      

Hello, I'm using few Sonos speakers including a pair of Sonos play:5 V2 on a daily basis on my phone's hotspot 👌 It works like a charm for months and I'm able to control speakers from my MacBook or my wife's iphone whenever they are connected to the hotspot ☀️ Nevertheless, the hotspot device (my android phone) cannot see the Sonos devices in it's Sonos S2 app due to the limitation that Sonos app:1. Verifies if connected to wifi 🤔2. Searches for Sonos speakers on that wifi And the million $ question is: why the hell Sonos developers thought it's not "cool" to search for Sonos speakers on my hotspot? 😞 Why do I have to permanently use another device just because of this stupid check for wifi before searching for speakers? 🙃 #FeatureRequest 💪If one of you Sonos developers is passing by here, please enable the speaker search on the device hotspot when building Sonos S3, this will be a game changer for power users like me ☀️👍👌

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

Hi thereI have a denon amp that is sounding great, wired to speakers. I need to add bass and own 2no, sonos sub woofers. Can i connect the subwoofers to a sonos ‘box’ wirelessly and connect this box to my amp via din connectors?

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

I think subject say it all. I can't add voice assistant to Sonos Move that I have recently purchased and added to my Sonos System. I keep getting a "Google Assistant is not available in your country"Now the strange thing is that I already had a Sonos Beam for a while now and I managed to add Google Assistant to it by setting my Sonos Account Country to “US”.The Sonos Beam Voice Google Assistant is working just fine, however, when I try to add it to the Beam I keep getting the error "Google Assistant is not available in your country". What else should I do? I’ve tried loggin in and out of the app, I cleared data/cache, I tried setting Sonos account country to UK, then back again to US, but nothing seems to work. Am I missing something? As I understood it one didn’t need to make any changes to the Google Account right?

I have an old Sonos Connect device, and am trying to put together a “new” system after moving to a new house. The first few devices had to be factory reset in order for the app to detect them, but are currently up and running fine.I cannot factory reset the Connect. I have held down the mute button for at least a minute after reconnecting the power. A solid white light comes on for about 4 seconds, but nothing else ever happens. I don’t get anything amber. I don’t get solid; I don’t get flashing; I don’t get green. The white light doesn’t even come back on.Is this device now just a doorstop?

Hi guys I have an issue and am wondering if anyone could please help.I just purchased the Sonos Arc and I cannot get eARC to work.ARC works fine but when I go to – All settings – Sounds – Additional settings and scroll down to eARC and activate it,My screen Text (volume – settings etc) and the sound and image flickers terribly.I've also tried changing Digital Sound Out to PCM – Auto – Pass Through.I'm lost and cant get it to work..Is my tv Faulty or is there a setting I'm missing?Thank you in Advance

hi Everybody,I have 5 Sonos Play:1 speakers all over my house. Yesterday I bought a Roam, and added it to my setup. My question is this: When I set all speakers to the same volume, let’s say 30%, all the Play:1’s are equal in volume, but the Roam is noticeably quieter. To get the same volume out of the Roam, I need to almost double its volume setting. Is this normal? (and I don’t have the max volume setting reduced on the speakers, so that’s not the issue). Please let me know if others out there also experience the Roam being significantly lower in volume compared to other speakers when all are set to the same volume level. Thank you!