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Hey guysI’ve recently bought a Nest Doorbell (battery) but for some reason, I don’t get the Doorbell to send me a notification on any of my Sonos devices.  Things I already tried:Re-linking the Google Assistant with Sonos (service) Re-linking Sonos speaker with Google Assistant (those are two different things in the apps) Factory reset my Sonos Beam (2)The Doorbell does give me a notification on my Google Home Mini in the bedroom but that’s not how I want my setup to be. I also had a chat with Google Support and they told me to ask Sonos because on their end, everything is working as it should, since I get notifications on my Google Home Mini. Pretty frustrating. And I did find another article on here but after trying all those solutions, still no result, which is why I’m writing this. 

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

My Sonos system (Sonos 1 and Sonos 2 (with pretty much useless Alexa built in)) is constantly going offline. It is really annoying. My internet is very fast and the computer that I am using is an i7. Any suggestions on how I can at least reduce the frequency of this happening? Thanks.

Hi, For the past few weeks by morning alarm on my SONOS ONE SL has not been playing.  It did not play again the other morning so I ran a diagnostic report: 1149023650 Please would someone mind helping me with this? Many thanks

I have set up two both the S1 (for my old Play 5) and S2 operating systems. But, occasionally when I open the S2 app I get a screen which tells me the system includes products that aren’t compatible with S2. If I go to “more options” and “about my system” it lists the Play 5 with the S2 OS. I cannot see it as a room anywhere else. How do I get it off the S2 app to stop this happening?

Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?

The Sonos Ray sounds perfect for my system. My question is this. I don’t use my TV remote but rather the Apple TV (4K 64 GB) Remote!  Is this going to work if the Sonos Ray is plugged into my TV an LG 27 UN850?

I have a backyard Sonos SL and a Garage Sonos one.  I use the Sonos app to play music from my synology NAS in my garage regularly.  I do not use DS Audio at all.  Yet somehow somewhat regularly, but always when I’m not home, my backyard Sonos starts randomly playing music from my Synology NAS.  It never happens on my Garage Sonos where I actually stream that music to. Support is no use as I’m not home at the time so can’t send a diagnostic report of any use to them.  I saw another post about DS Audio being the problem but since I don’t even have it on my phone or iPad that can’t be it.  Anyone else see this behavior and have any ideas?

I have a Beam that is connected to a Sony Bravia X900H TV. It runs on Android & it has the latest update installed. I purchased both the TV and Sonos Beam a little over a year ago. Right out of the box I installed everything & connected the Beam to TV HDMI eARC input. Everything worked great and TV & Beam synced perfectly & sound was great! Then, slightly less than a year after purchase the Beam stopped providing TV sound. The Beam still works & provide perfect sound as part of my Sonos multi-room wifi audio system. So I now the speaker is working. It just does not work with my TV anymore. I’ve tied everything. I unplugged both Beam & TV for 30 sec, disconnected all HDMI cables & reconnected everything. Does not work. I tried playing around w/various settings. Nothing. I bought a new HMDI cable, nothing. I bought an optical audio adapter & connected the Sonos to the TV optical audio input, nothing. At this point I am at a loss. I guess the only thing I h

Hi, updated to 14.2 today and suddenly noticed that songs with special characters in the filename or title (have not investigated in depth yet) won't be played from the local library.I remember this problem from 13.1 and it was fixed in 13.3.Anyone else experiencing this?Really frustrating this happening again. EDIT: Seems to work now after a couple hours. Did some rescans before, so not sure what changed things. Will observe.

I have a Sonos one, Sonos one SL and Gen 2 beam. Plus a few other Sonos products. Whenever I connect the Sonos one, it works for a few hours. Then. When I go back to play something, it's gone. I tried to set a stereo setup with sonos one SL and it still disappears. These are $300 speakers. Why does this keep happening? WiFi signal good. 1gb internet. Hard reset done 3 times. Moved closer to router. Reset router. I've done of all the "diy" stuff that I can think of and it is quite frustrating.

Hello, I’m looking to upgrade to the LG C2 and getting the Panasonic UB820K 4k player. I’m currently using a Samsung Q60A and my PS5 as a player. I have my Sonos Beam (Gen 1) connected to my TV through the HDMI ARC, and I got two Sonos One connected to the Beam. My question is can I just run the same HDMI to the TV, while plugging the Panasonic to the other HMDI*  on the LG C2 without any problems?*The LG C2 has an HDMI ARC/eARC not sure what the difference is. but also an optical cable. Back of the LG C2  The back of the Panasonic has a Audio Out and Video Out that’s why I’m confused on the setting this up. (I know the Beam Gen 1 cannot do Dolby Atmos, looking to upgrade to the ARC later down but I just want to have the best possible color accuracy with the player at the moment)

Couldn’t find the answer to this but was wondering if I could use the Sonos Arc with the Beam as the rear speaker for a home theater setup. Considering they can both do Atmos...was thinking it could be a nice setup. Thoughts?

Had to start a new topic because the “best answer” fails to address the question and the topic has been closed for further comment. (Side note: how does a “best answer” literally start with “I do not understand what you are saying”?) Anyway, I’m trying to set alarms to play music in two rooms at a specific, recurring time.1. When creating an alarm, the Rooms menu allows individual rooms to be selected, and there is also an option to “Include Grouped Rooms”.2. I can toggle “Include Grouped Rooms” but nothing new appears.3. I then go to system settings, where “Groups” is greyed out, and it says “This feature is available on systems with three or more rooms.”4. I have two speakers, which are in separate rooms, and which I commonly group and un-group, depending on who is in each room, so leaving them grouped at all times is not a viable solution, and adding a manual routine to my evening (remembering to open the Sonos app to group my speakers before bed) is an obnoxious and likely unsustai

Hi - I have the Sonos amp connected to two 3rd party ceiling speakers and my TV. Would the Sonos subwoofer be able to pair to the amp? Or would the speakers need to be Sonos too?cheers, nick

My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen.  This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues.  The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening?  Is it possible that the 2nd move is just overloading my wi-fi?   My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?  

Has anyone heard if Arc Gen 2 is coming out anytime soon?

I just added Pocketcasts as a music service within Sonos. I subscribe to a couple of podcasts and they show up when I navigate to Pocketcasts via the music service menu. But those podcasts don’t appear when I use the Sonos search functionality. Sonos searches for podcasts within my other music services (Amazon, Stitcher etc) but doesn’t show any results for Pocketcasts. I’ve tried removing and re-adding Pocketcasts. Is this a known issue?

Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected.  The group audio delay was set to High  But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.

Got a new Virgin Hub 5 and it will connect wirelessly to my Beam and One SL. If I put Ethernet cable into either of them they appear and then I go into settings, manage network and follow instructions to set up new network but then it does not find any devices. Chatted with 5 agents about this, and spent hours trying to resolve using all the online guides and still not working. I changed my worries router settings to b/g/n as advised by a live agent, but this has still not worked. 

Hi all,First post on the forum and relatively new to the Sonos ecosystem.I’m currently in the process of converting an outbuilding into a games room. I’m deeply entrenched in the Amazon Echo / Alexa ecosystem, and have the devices throughout the house.I’m planning on mounting a Sonos One SL in each of the four corners of the outbuilding, and using an Amazon Echo device to play audio through them - mainly Spotify.Am I correct in believing that I’ll be able to stream music to all four Sonos One SLs simultaneously via an Amazon Echo device? 

My move keeps cutting in and out….. It’s on the base 100% charged. In a strong WiFi location on the mesh network. Other speakers (4 right now) are working fine. Diagnostics number is below…. Do I need to call support or is there something else I can do? 508430009

Hi,  how can I listen to radio in deezer instead of tunein where i got some awfull jingle and adverts not needed….  Many peolple ar uset with this, when will you solve the problem ? Pierre

Hello,I’m trying to make a purchase, but the checkout page won’t work. It redirects me to the background sonos site, but without any checkout-specific information.

After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app.