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I am experiencing sync issues with Sonos 5 using Airplay to sync with Apple iMAC that has HDHomeRun device attached for TV access. Any suggestions as to how to stop sync issues?

Hii recently got a couple of symfonisk lamps to provide surround sound to the beam I have. On first install a couple of yesterday, everything went great and I was super pleased 👍🏼 today when I logged into the Sonia app on iOS everything had disappeared. Anyway reset the app and added the bean back following the unplug approach the app steps you through. Perfect.  Then I went to add the syfonisk lamp. I hard rest the synfonisk lamp and re added from scratch. It says it’s added successfully but it refuses to show within the system so I can’t create surround sound.  I tried the same with the other lamp and the same thing has happened. It mentions unplugging them and plugging them back in again but that doesn’t help. 😢 Any help would be greatly appreciated.  Thank you 😊 

Hello,Support diagnosis: 1215484432For months I have been trying to install an alarm with a "Radio soft music no stress" radio. I set it up correctly with a very specific alarm time. Unfortunately, it is always the SONOS ringtone that goes off and never the chosen radio.I can't get the SONOS ringtone to go off.How can I do this?Please tell me.P.S.: I'm going on holiday for two weeks so you have time to tell me.Translated with www.DeepL.com/Translator (free version) Thanks 

I bought the pro-ject turntable with the pre-amp that was recommended by Sonos to connect to a sonos 5. I was getting a loud low hum coming through the speakers and I couldn’t find a way to ground the turntable to the speaker. I tried buying an upgraded rca cable that didn’t have the grounding wire, the sound quality improved a little but it still has a very heavy low hum. Is there a way that I can ground the other end of the wire to the line in on the sonos 5?

A music video, whether on YouTube or another video medium, sounds better with energy and punch than if I listen to it on Spotify.does sonos apply different equalization for video and another one for music streaming?I enjoy more when I listen to the songs from a video because they are heard with more energy and more punch and it is unfortunate how the music is heard from the bar if I use music that I have on my cell phone or from Spotify, my Sonos Five sounds better the music from Spotify that my Sono arc.Can Sonos improve this on the Sonos arc?

Anyone else have this? I called Sonos and they said it’s Amazon’s issue. VERY annoying and it’s only with stations on Amazon Music Unlimited.. playlists and albums are ok.

Like it says -- My Port is playing only the left channel of the music it’s streaming, but through both outputs.  I’ve done the obvious cable switching, power cycling, and such, but to no effect.  I still only get the one channel.Other notes: If I put the Port into “dual mono” mode, I get both channels, but appropriately merged into a single mono signal.  I also have a pair of Play:1s, and I get proper stereo playback through them.  The Port is connecting to the network via Ethernet (I’ve tried a wifi connection, just to be sure, but the problem remains). Weird.  Any thoughts out there?  Thanks!

Hi, Im new at SONOS, so Im looking for your advice. Right now, Im bulding a TV room in which I want to have these SONOS products, or at least know if I need them, but anyway I need some advice.I would like to have an Arc Soundbar under my TV, next will be the Sub (Gen 3), also Im looking to get the In-Ceiling Speakers by Sonos and Sonance, all of these for the inside, and for the outside the Outdoor Speakers by Sonos and Sonance.My main question is: do I need just one Amp, or two? Also, will these speakers sound together? Can I just play the inside speakers, and not the outsides, or the other way, just outside and not inside?

I have listened to Mixcloud on my Sonos Beam almost daily for the last 4 months or so. Yesterday I upgraded the Sonos Beam. Now Mixcloud rarely plays then quickly dies, and I am getting a slew of errors with the iOS app and macOS app.“An error occurred while adding track to the queue (701)” Unable to access the Sonos Beam at all from the iOS app. If I do get Mixcloud to play, it plays 2-20 minutes of a show, then skips to the next, within 1 minutes skips and finally gives up. After this Sonos is fully unresponsive. I trieda factory reset of the Sonos Beam. No difference. Checked the Sonos music service status page. All reported well.  Killed and restarted the iOS app. Sometimes it doesn’t even find the Beam until I reboot the beam. The only thing that helps for a little while is powering the Beam down and powering it up again. But less than an hour later it exhibits the same issues. Networking is so flaky that sometimes it won’t even connect bluetooth. Please revert your changes. 

Playing YouTube music on a grouped set of rooms when the Sonos controller froze.When it came back, all groups were broken apart (i.e. all speakers listed ungrouped), and one of my speakers was not listed.My system has a Play 3 connected via ethernet, and then the rest of the house using the Sonos Net to connect.---------------------------------Play:3: OfficeSerial Number: 5C-AA-FD-57-F3-B0:BSonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.8.1.3-1.2Series ID: A100IP Address: 192.168.0.222WM: 0OTP:  The missing room is two Play 1s that are paired, and only one of them shows in the Help | About My Sonos System dialog---------------------------------Play:1: Parental Room (L)Serial Number: 94-9F-3E-81-1A-84:9Sonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 192.168.0.184WM: 0 I am going to try unplugging them from the power and plugging back in, but I am curious if the diagnostic log (1691263823) shows anything on why this happ

Hi there,I used to have 5.1.2 setup with Sonos arc and two play 1’s, but since I moved recently, the play 1’s aren’t really an option anymore. So I was wondering a few things.1. Is it possible to use Sonos Arc + Sub alongside a Sonos Amp + two in-ceiling speakers, and use the in-ceiling speakers as left/right behind the couch in my home theatre setup?2. Is it possible to have the same amp connected to another pair of in-ceiling or wall speakers for instance in the living room, and while running a movie on the home theatre sound setup, to be playing music on these? Or would I need another amp for that?I hope you can clarify for me :-)All the best.// Mikkel

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

I bought 2 Sonons ones for my home.  Did not realize they would not work with Bluetooth. I want my tv sound to come out of my Sonos one speakers.  If i buy a Sonos Ray will I be able to connect that to my wifi Sonos one speakers? 

Hi - Have a Sonos Move which is running off a router in the house.  I take the Move outside (whilst its playing) just about to put it on the Sonos speaker hook and it gets interference from a second router we have in the garage (to run security cameras etc.).  Nothing then works and have to uninstall Alexa and reinstall.  Any clues?  Many thanks.  

Anyone ever get a resolution to this? Nugs.net - "Unable to play...song is not encoded correctly"  Some Artists albums/playlist play just fine, others do no.  For example  I can play recent Pearl Jam shows with no issue but if I try to play the newly added Grateful Dead 30 Trips Around The Sun: The Definitive Live Story you get 15 to 20 seconds of a song and it jumps to another one. Help!!:-)

How do we connect the Sonos Arc and Sonos One to a new WiFi connection?

I have my music at Spotify and listens througe SONOS App. The problem i have is that if I skip to next track, the SONOS speakers does not play thesame song. It takes about 3-4 seconds before all speakersplay the sam track or play at all. In my system I have 1 Roam4 One SL1 ONE S1 Play 5 gen31 sub gen 3I have one speaker with fiber cable direkt into speaker, så all speakers have the channel.Do I need to download all music to SONOS APP or….

I have 23 Sonos components and am converting at least half of them from wireless to wired. In one room, I set my Arc and Sub as “Disable Wi-Fi”, but my surround speakers (Play:1s) are wireless. How does the Arc bond with the surrounds in this case?On one hand, I would hope the Arc’s 5 GHz radio would be used for this. But since I designated it “Disable Wi-Fi”, I’m guessing the Arc would go through my wired network, to the Sonos speaker acting as the SonosNet bridge (different room), back to the wireless surrounds.

Hi all, I recently got an Arc and paired it with a pair of Ones in my living room. I can get 5.1 when using Netflix or Apple TV+ from my Amazon fire stick. However when I connect an external hard drive to play downloaded movies I can only get PCM stereo. My TV is a 65 inch Xiaomi 4X.  Is there anyway to get 5.1 when playing movies off an external hard drive?it’s the same story with my PS5 - can’t seem to get 5.1 no matter what I try.  I guess it’s possible it’s my tv and maybe I’ll invest in a Fury Arcana.  

I’ve been recently noticing, that while playing streaming music (livexlive or pandora) on my Play5 (legacy) the sound will sometimes feel “flat” - like it is playing on a small, low quality speaker. If I nudge the volume up a bit - the bass and fullness kick back in - at first I thought maybe I was playing too low of volume - but I can move the volume back down a bit and it stays.  For a while.  After a few minutes, I lose the bass again - in the middle of a song - (literally JUST happened while I was typing this sentence!). Pausing and restarting, doesn’t ‘seem to help - but tweaking the volume up and then down again, brings back my fullness of sound.I am NOT playing music loudly - my volume “dot” is less than a quarter of the way across the bar.  Anyone run into something like this - is there a fix? 

My Symfonisk bookshelf speaker sound constantly breaks up, it’s never been great since I bought it along with the beam and lamp speakers.It’s in a room with a good Wi-Fi signal, when I run a speed test from the room it’s over 470Mbps and there’s nothing else being used in the room to interfere with it.I’ve gone into the Sonos app and submitted diagnostics so hopefully someone can help with this issue.

I have a LG TV connected to a Sonos Beam via the HDMI-ARC port.When I first turn on my TV or when no sound is on the TV for a while, normally due to the screen saver coming on, the Beam is reporting no connection to the TV and the volume is set to zero when I look at the Beam via the app.I have to press the volume up button every time for the Beam to re-connect to the TV and sound to be heard again.How can I get it that the Beam keeps its connection and volume level even when the TV is off or the screen saver has kicked in ?

My wife has a Costco Kirkland signature 7.0 hearing aid.  We recently bought a Beam 2nd gen sound bar from Costco.  Older hearing aids like the 7 can have Bluetooth added on for a minimal expense, although the user has to wear an external dongle (which is definitely not ideal).Costco has newer models that have Bluetooth included, and her current aid works great except it doesn’t have Bluetooth, and there’s not much benefit to switch if the Beam doesn’t help her.Does the Beam 2nd gen have any Bluetooth support or support for hearing aids in general?

I have heard a rumour that Sonos are going to release the above in the near future. Does anyone know if it's true?If so will it be able to play Dolby Atmos content through the headphones?It's a shame that I can't use my current headphones (Sony MDR-7506 Professional) as there's nowhere to plug them in and they do offer great sound quality!I sometimes like to listen to music or watch a movie late in the evening and I can't unless I turn the volume right down as I have neighbours both sides with kids and I don't want to fall out with the neighbours lol

Hello,I just bought the project T1 SB with Sonos Port. And my sonos setup is:  Sonos Beam  2x Sonos One   1x Sub I know the sub wont work with the Sonos Port, but I really want beam and 2x one to be working. But when I play a vinyl, I only hear sound from the beam and 1x Sonos instead of beam and 2x sonos one. Does the Port not work with 1x Beam and 2x Sonos One? Thanks