Answered

Hey GuysDo you know if is possible to have in my living room a 5.2 setup?  arc doing center Chanel and atmos2 Sonos 5  - Front left and Front right2 Ones SL  - Surrounds And 2 subs Thanks guys

Hello everyone, I plan setting up 5.1 with 1 arc, 1amp with 4 passive speakers “2 fronts and 2 backs”, and 1 sub. Is it possible to do this set up?

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

Since about May, the alarm on the Move has stopped working correctly. I keep it in the hall on the charging station, and at night I take it into the bedroom, where I leave it as an alarm clock, while the charging station stays in the hall. Up until May everything was fine, the alarm in the bedroom in the morning worked fine. But since May the problems started. The device turns on, but nothing plays. The Sonos app (S2, iOS ver 14.8.1) shows that it is playing, but the unit is silent. To start playing after that I might have to reboot the Move. It is important to note that the network configuration and network equipment had not been changed. What I did: I completely reset Move, reinstalled the application and reset the modem. But nothing helped. Who has encountered this and what can be done?The version of hardware: 1.25.1.7-2.2

I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?

How to play sound from Samsung phone (e.g. YouTube app or Netflix app) on Sonos Ray?

I’m having real issues streaming Deezer through Sonos (S1), which have been prevalent for over a week now.I can browse Deezer, access all my Deezer content (favourites, playlists etc), but when I try and stream through Sonos I get an error saying it can’t connect to the server, or it can’t add the tracks. Amazon Music, BBC Sounds, TuneIn all work fine, but not Deezer.I've tried reauthorizing the account, deleted the account and added it again after 10 mins, reinstalled S1, reset my sonos system (deleted all my speakers, turned everything off and on again, added everything back again) but with the same issues, but only with Deezer. Has anyone else had anything like this?

Hello all, my Playbar (and system) on S1 is still going great. We mainly stream Netflix etc over in built TV or Nvidia Shield Pro (even YouTube in 5.1).There's a few films I'd like to own in 4k and this comes with the DTS conundrum so for me a Blueray player that downmixes to 5.1 is acceptable.So that brings me to the Samsung M9500. Anyone on here still use one and is it.a decent player?, they goo for a big premium ove the K8500 (still UHD).Thanks for any comments.

Hi all,It seems like our Sonos Roam is only remembering one voice match profile - The latest one added. We can add an extra voice match profile using Google Assistant on our IPhone or android tablet, and it works temporarily - The Sonos Roam recognises and can identity both voices.However, after a while, it seems to forget one of the users and only retains the latest voice match profile added via Google assistant.This is an issue, as only one user can utilise the personal results features of Google assistant - For example, adding items to a shared grocery list on Anylist or Google Shopping Lists.I think it might be forgetting the second voice profile when the Sonos Roam is powered off using a 5 second press. Anyone else have this issue? ThanksJW

In short, I never seem to be hearing noise from the surrounds- most of the sound just seems to come from the ARC and that’s it.  I have a SW too- which is hard directionally to see if it’s coming from there too.  I’ve got it all set up in my system as part of the ARC- i.e. the 2 surrounds and SW are hooked in thru that.   But never quite seem to hear the surrounds...any idea what’s up?

If I search for music on Spotify, not through Sonos, I have many options of songs and music I don’t get when I search using same names but using Spotify in Sonos.

I know this question has been asked before but there doesn't seem to be a fix and it's the one major issue that will make me return the Sonos Amp. I'm using Google pixel 3a with android 12 and can't get the volume controls to work when the screen is locked. Tried everything the articles suggested.Not sure if it's an android issue or Sonos but Sonos should consider adding small remotes for volume and play/pause. Can be a wifi remote not IR necessary so no need for added complexities and components. This will reduce dependence on iOS and Android. 

Hello.  I placed an order June 6 for a Move in white.  The order status still shows preparing to ship with no backorder date.  What is the current expected delivery time?  Thanks.

l’application ne ouvre pas si je suis pas chez nous comment faire pour ouvrir si je suis ailleur pas de wifi j’ai de l’internet sur mon téléphone

I’ve just been staying at my mum’s for a few days, she has a Sonos system comprising of an Arc, Amp, One, One SL (and a Move & Roam).Currently running a completely wireless set up.It just doesn’t work that well, frequent drop outs and speakers disappearing etc. Having moved the 2 Ones yesterday plugging them back in their normal locations this morning one of them wouldn’t reconnect.I think the ideal would be to cable the Arc or the Amp but this would need a hole drilling through the wall and I’m limited to how much time I can really spend there sorting it.Will a Boost do the same as wiring a speaker and automatically switch everything (apart from Roam & Move) over to SonosNet? And if I send her one in the post is it just a case of plugging it in and adding it to the system in the same way as a speaker? In contrast my system, with more speakers but the majority of them wired, just works pretty much flawlessly. cheers for any input 🙂

I’m having a continual problem with BBC Sounds that feels a lot like a bug. Every day, the BBC Sounds stops playing at some point. When this happens, the Sonos Play:5 refuses to play anything else. It won’t restart Sounds and it won’t play any other app. Only a power cycle gets it back. This is getting pretty old.I thought it was a probably a Wifi problem (I have UniFi APs and switches) so I plugged in the Ethernet and let it run hardwired. Same problem. Checked all the obvious but geeky network stuff (it’s not being blocked on STP) but I’m none the wiser. The Sonos network interface remains up (it’s pingable) but the controller looks like it’s locking up somehow.Anyone else seen this? Any thoughts? We just stream BBC Radio 4 so it’s not like it’s doing anything complicated with Sounds.

Sonos wake up alarm no longer plays radio station. Deleted alarm. Reset alarm. St to NPR. Still plays chimes!

sonos 5 hifi and songs 5 difference.Can I pair both .

Hi Alli have a Samsung Q9 (2019) connected via HDMI to my Beam 2.  This set up has worked previously and only recently stopped working.  I made no changes to the settings and the Samsung Q9 is on the latest firmware (version 1325).  Anynet+ is activated.  My Sonos app indicates that there is Sound transmitted to the Beam2 but no sound is heard despite repeated efforts to increase/decrease the volume. I have unplugged the Beam 2 and Samsung TV and removed and replaced the HDMI to no avail.     I have not taken the Samsung TV back to factory defaults yet.  Any suggestions ?

The Beam is connected to my HD Samsung smart TV and Sky box etc and of course with no jack the Sonos will not connect directly to headphones. Is there an adapter/conversion unit that will enable me to fit in and then make use of the headphones, please? I am not at all technical and in my 80’s so any thoughts will be much appreciated. I thought that I had seen a suitable converter?

Is it true that SONOS are going to stop supporting the colour black so therefore I will have to scrap my black Sonos equipment to purchase other colours? Hopefully the generous off of 30% off will apply 

My Play 1 has just died! Ive done the basics like swapping the power cable from another working Play 1 to see if it will boot, no avail, any ideas? Or any ideas where I might take it to get someone to look at it? I dont want to just buy another one!ThanksKaren

I have a SONOS Connect v2, working well on my S2 system.  Is it possible to select the line-in which I have connected to a turntable?  I do not see (or can’t find) the option to select ‘line-in’ on the iOS app. Thanks

My guess is no, but the Sonos support article is not clear.At https://support.sonos.com/s/article/3222?language=en_US, it says: “Trueplay tuning is supported by all Sonos products except Port, Connect, and Roam SL.”The article also specifically mentions Amp and Connect:Amp as specifically supporting TruePlay (under certain conditions).I kind of doubt the ZP80 and ZP100 have any magical TruePlay powers that their later iterations don't. The possibilities seem to be:ZP80 and ZP100 do not support TruePlay at all. ZP100 supports TruePlay in the same specific configurations that Amp and Connect:Amp do. ZP80, like Connect and Port, does not support TruePlay. ZP80 and ZP100 do, in fact, support TruePlay, without qualifications. (Seems very unlikely, but it’s what the language of the article implies.)(The article also does not make clear whether TruePlay is supported by both generations of Connect:Amp, or only Gen 2, another issue it would be nice to have clarity regarding.)Can anyone shed any

I’m having an issue where my new Sonos Move will connect to the network and will not show in the app. The bit that says offline disappears but so does the speaker. Restarting only fixes this issue some of the time. Any ideas?