Answered

Good morning, I had a problem this weekend with my tv updating. No volume indicator on screen. Restarted system and that was corrected. Now the Sonos beam sounds hollow and the volume is still high even when the volume is turned down to zero. Any suggestions? Thanks

Hi. I have been trying to get the tracks on my Amazon Music app and those that I can access via the Sonos app as I have too much 'clutter' on the Sonos version for example track duplicates. I have tried removing my Amazon account from within the Sonos app and reauthorizing it but no difference. For you to see what I mean I will post 2 screenshots one of the Amazon app (with just one track entry) and on the Sonos app with 6 track entries (one the Live! version which I never play!)Any ideas anyone?    

I’m using the Sonos app (14.6.1) on a Pixel 4a phone (Android 12), and on occasions when I go to the Search Tab and see my ‘Recent Searches’ the formatting seems to be messed up:  I’m not sure what triggers this, as it seems to happen fairly randomly but fairly regularly. If I close the app and reload it, the problem I think usually seems to sort itself out, but haven’t checked if this is consistently so. This is what I expect the screen to look like:  Does anybody else experience this, or know what is causing this?

How can I get the volume slider on the S2 app on an iPad to vibrate like it does on the iPhone ?

I have a house-full of Sonos kit, and have been a user for many years. Last year I added a Roam, which has worked well until the last few days.  About a week ago it disappeared from the list of products shown on my Android app.  I simply reinstalled it and forgot about the problem. Yesterday it again disappeared but this time I have been unable to reinstall it.  I’ve done all the usual & recommended things, including deleting the app. from my ‘phone and reinstalling it, all to no avail.Just now I signed on to my Sonos account on my PC, and the Roam is showing.  I set it up to play some music, and it works perfectly from my PC. However despite every effort at getting it to show on my Android ‘phone it doesn’t show on the app.  This is important as I use the Roam in my garden & don’t want to have to rush into the house to control it! NJSS 

I am struggling to connect my Sonus Play 3 with Alexa.  Does anybody have any ideas ?  Both the Sonus and Alexa app are up to date (Software) I have enabled the Sonus Skill in Alexa and linked the account.  I have a dedicated Alexa device to use but I cannot find the Sonus via the Alexa app.Is it even possible on an older speaker like the Sonus Play 3, Ive been advised it is but cannot get it to connect. Ive also disabled and enabled the Sonus skill in the Alexa app with no joy.

Can you use Bluetooth at home with the Sonos Roam? I know the question is why would you want to and I really don’t but trying to make a point with my obstinate teen daughter. 

If I send the Sonos beam (gen 2) a 5.1 signal without any Dolby at most content, will all of the speakers in the Beam still be used? Or will a couple of the speakers go to waste because of the lack of Dolby Atmos information being sent to them?

Hi, I recently purchased the Nest Doorbell (battery) version, it automatically announces when the doorbell is pressed to every device in my house (this is the expected behaviour). I then started manually stopping services from receiveing this notification in the Google Home application by setting those devices to “Do Not Disturb”. However, my Sonos devices (of which I have three serate instances (Beam + 2 Sonos Ones”, Sonos One outdoor (under a patio), Sonos One outdoor (under another patio)) do not provide me an option to set a “Do Not Disturb” for announcements (or broadcast messages). I do not want my outdoor speakers to announce someone is ringing the doorbell.  I contacted Google help first and they said to contact Sonos. This thread is the same issue as outlined in this thread from ~1 year ago  

The latest app update makes my phone vibrate when I adjust the volume settings for our speakers.  Some people may like that feedback but I don't need it. How can I turn that feature off..?  Thanks!

Good morning, turned on my Sony tv this morning and the volume display on the set was no longer visible. Volume control works but no visible signs of volume levels. Any suggestions?

So I got a LG 55UM7450PLA TV with an HDMI ARC-outlet. However, the TV does not support Dolby Atmos accoring to its specifications. I also own a PS5 which do support Dolby Atmos.  Can I somehow get Dolby Atmos from my Sonos Arc or am I doomed to having to buy a new TV?

Hello I am brand new to Sonos (longtime Bose guy) I am setting up my Sonos 5 and am struggling to get Alexa assigned to the speaker. I’ve gone through the prompts of enabling the skill and finding the speaker but then nothing happens from there. I go back to the Sonos App and nothing happens.  help!

Hi. On April 26th I bought a Sonos Roam SL through the online store. The order was invoiced on my card. For some reason, the product did not arrive at its destination in Portland. It arrived in Troutdale and, for no reason, returned to the sender on May 13. I've already sent Sonos a lot of emails and talked to two attendants of Sonos, with no solution. What else can I do to receive my product or get the cancellation and chargeback on my card?Any suggestions?Thank you for your attention

I want to connect iPhone directly to the beam via a lightning to hdmi cable? Is this possible? If I buy a lightning to hdmi and plug the hdmi into the Sonos beam will the iphone be able to control the Sonos beam and play music , my ultimate goal is to set the beam up in a car with a power inverter because my car speakers suck , is this a way ? Or hotspot but I need two devices right ? 

Hi All,I recently upgraded my Connect to a Port so I could use S2. Everything upgraded fine and all my NAS settings ported over. However, since I started using S2, I have had occasional problems connecting to the NAS server. This rarely happened under S1, but is happening fairly often under S2. I have restarted the speakers, port, router and even deleted and re-added the NAS path and re-indexed the music library. Any ideas? Many thanks! -Steven

This week I upgraded my system to S2 and added some Five speakers. They work without problem, but the network matrix for the five is incomplete. The noise floor is absent for all three Fives. The other componens (2xPlay1 and 1xPlaybase) are correct. See attachment for a better explanation.Somebody any idea what caused this, or even better, how can I fix this?  

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

Neither I can’t play music from my library. i’ve got an Iphone thanks

Hi I have Sonos AMP, 2 wired sonos celing spicers, sonos soundbar Beam Gen2 and sonos sub Gen3. Can I link them and use as surround ? 

I just got the Sonos Roam, and I really just wanted a bluetooth speaker. Link my phone via bluetooth, play music. Is there any way to just keep it simple? I don’t want to have to open an extra app every time I want to listen to music.

I’ve been using Deezer in Sonos for sometime and it has the capability when you hear a song you really like to hit the “heart” button and instantly add to your favourites. I tried Apple Music and this feature was missing… also nowhere to be found in Amazon Unlimited, which doesn’t even allow you to add tracks to Amazon playlists (as far as I can see). What’s anyones experience in Tidal ? Or  Spotify? For me it’s an essential feature and for reasons I won’t go into I’m looking to switch streaming provider

I have a play 5 that’s great, but moved into a new house with a really good sound system. Can I use the headphone port on the play 5 to connect to my amp and basically use the old play 5 instead of a Sonos ‘Port’? I understand this would mute the play 5 speaker.  Thanks 

Hi. I currently own a Sonos One and a Sonos Roam. I'm considering buying the Pro-ject T1 Phono SB turntable with the Sonos Five speaker so I can get back to listening to vinyl. My living room is quite small and has been served by Sonos One so far, so I believe Sonos Five will be quite the upgrade (One will be moving to another room). I'd therefore love to use Five as my main sound output, also while streaming movies/shows. I don't own a TV and I stream video on my MacBook Pro and project on a wall through a Benq projector (model is from 10 years ago, EP4227, and I use and HDMI cable to connect it to my laptop). In the past, I've tried playing the sound on One while projecting the video (simply by having One and my MacBook on the same WiFi and selecting the sound output on One, while projecting the video through HDMI) but there's always been a substantial lag in the sound. I've given up and always use the MacBook speakers for sound, which is obviously less than optimal. If I am to inves

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.