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I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.

Hi folks, Happy Sonos user for a few years now. I wanted to give Sonos Radio HD a try a few days ago, and it seems like it’s not available in Israel..Is there an ETA for availability in Israel / roadmap for other countries? I think the app should have prevented me from starting the trial provided it’s not supported in my country, or at least indicated that to me before proceeding. It took me a few support calls to understand that this is the issue..Thanks!

I ordered a Beam (Gen 2) from Sonos Australia on 30 April. Sonos cancelled the order with no explanation given. I called to enquire and was advised that the order was lost due a change in their IT systems. The order was placed again (and a discount given which was nice) and was received on 26 May. Unfortunately it was faulty (didn’t work) so I arranged return. It was received by Sonos on 2 June and they advised that a replacement "should arrive in 1-5 working days". It is now 14 June, and repeated attempts to contact Sonos online and by phone have been unsuccessful. I’ve been on hold on the online ‘Chat With Us’ and on the phone to the call centre for two hours today, but no one is picking up. Anyone else having similar issues contacting Sonos? Should I take this to NSW Fair Trading?

Good morning.  I’ve tried everything I can think of to figure out how to get my sub to stop the occasional  vibrating, screechy, hum sound.  Mostly noticed with television, low volume levels.  I put acoustic foam underneath thinking it has been shaking a wooden cabinet, but I don’t think that’s it.  Any suggestions?  Lot to spend for a sub that puts out an annoying sound. 

I was wondering if someone can help me with an answer I can’t find. I am installing 12 Sonos ports in my home because I have a pre-existing setup with amp and what not. All my amps are sonance amps, so my question is will the Sonos amp control the volume of my amp? I know there is an option for passthrough on the port, but there is not list that I can find that tell me what amps work for volume control on the port.any help would be greatly appreciated.

I have sometimes a disconnect between my Sub and playbase. After some times, they reconnect.I am thinking putting a UTP cable between the Sub and Playbase, hoping that this will prevent disconnects.Any chance that this will help? Or is the stream between de Sub and Playbase “hard coded” as 5Ghz wireless?

The title pretty much says it: the app is at 14.8.1 and the system is updated, but when I go to Settings>Services&Voice>Add a voice assistant I don’t get the SVC. Still only get Alexa and Google. Anyone else? --EA

Currently I have a Bridge and 2 Connects powering 2 different amps directly (wired), one is located downstairs and the other upstairs. Often I group them together to play the same music throughout the house. This has always worked great.To upgrade it seems that I should purchase 2 Ports (doing away with all 3 prior components). My question is can I use my existing wifi for each Port and still group them together without latency or do I need to connect one Port to my modem (over ethernet) and the first amp and set up a Sonos wireless network for the other Port to use and connect it to my second amp? Or is either solution viable?Thanks

Hi, is it possible to connect a turntable with a preamp included to a sonos connect 2nd gen, so I can play wirelessly through my sonos speakers.many thanks 

Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off? Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps

Is it possible to pair the sonos ray tv speaker with ikea symfonisk picture frame ?

Hello...I’ve searched the library but have yet to confirm that Sonos Ones can be used with a Windows 11 Dell desktop. Could someone let me know if this is a seamless solution for music listening via my desktop?Much appreciated!

Hi,I have bought 2 SONOS ROAM speakers. I am trying to set them up to play music in stereo. Or at least have sound coming out from both ROAM at the same time.Configuration:-Samsung Galaxy A3-Computer running Ubuntu v22.04 LTS, acting as a Wifi Hotspot, connected to internet through ethernet cableI am unable to get a SONOS system with both SONOS ROAM in...Below is the log of my trial. Any help welcome.Regards,Nicolas.[Android] Install SONOS app on Android 10 smartphone[Android] Clear Cache/Data for SONOS app[Android] Making sure no SONOS product is paired in bluetooth devices[SONOS ROAM 1] Factory reset => green LED blinking[SONOS ROAM 2] Factory reset => green LED blinking[PC] Start a Wifi hotspot while connected on internet through Ethernet cable[Android] Connecting to Wifi hotspot[Android] Configuring SONOS App as using mobile data and not Wifi[Android] Bluetooth disabled[Android] Wifi status shows the 2 SONOS ROAM[Android] Starting SONOS App[Android][SONOS App] Agree to terms

@Sonos Is it possible to put Favorites in the Music source of Alarms?Now we have to search the whole list for our favorite Sonos station and sometimes I search by station, so I don't know where to look for it in genre / country / ....

This will be long because I’ve seen others ask this question and no one answered it except to tell them how they should have wifi. I have Sonos one Gen 1 speakers. I have internet.  I’ve downloaded the SONOS S2 app on my computer. It has 16GB of memory and a 1TB SSD hard drive.I do NOT have subscribe to wifi because it’s an additional $39.99/mo with my ISP provider. I run everything via Ethernet cables.Is there a way to hook up these speakers WITH OUT WiFi? I have Ethernet cables connected to them all and each one has a dedicated spot in the the racks, but when I try to use the app it says “WiFi isn’t connected.” I have plenty of internet going into the computers, which is how I’m typing this… I just don’t have nor do I want WiFi. All the computers connected via Ethernet work. All the security camera connected via Ethernet work. All the everything connected via Ethernet is working… EXCEPT these speakers. How do I make this app work so the speakers will work? 

Just recently the sonos/ deezer user interface has changed for the worst. Limited recommendations and search options.Any one else noticed this and have a fix or a solution?

Hello Newbie here,I have recently been purchasing Sonos speakers to create a home cinema sound systemThis is what I have so far 1 pair of One SL’sSub Gen 3 Arc LG OLED TV (with eARC socket)Android Sonos app  The Arc was the most recent purchase, which seems to have changed the app to S2 (whatever that is)How do I get all the speakers in a single group, so that they all play together from whatever is being played on the TV. TIA  Dave  

Hello! I'm in the midst of a new home build and I'm trying to figure out what would be the best path forward for rear surround speakers in the room where my main TV will be set up. It's not ideally shaped, unfortunately.Right now I have a Sonos Arc, but I'm not sure if it would be best to pair this with two speakers like One SLs on speaker stands set up behind the couch, or if it would make more sense to do a set of in-ceiling or in-wall speakers. If I did in-wall speakers, the back right would be further back than the back-left.Any recommendations on what may work best in this space? Thanks! 

I live in the UK and I am able to use Sonos voice assistant. I didn’t think this was going to be available in the UK until later this year. I was able to use it from beginning of June.  Is this now available throughout Europe or just certain countries? Thanks

Every now and then I disable Alexa on our living room Sonos so the kids don't request 'old town road' and shut off Spotify streams to other speakers.Whilst re-adding Alexa via the Sonos app (Android) I've been getting errors when trying to authenticate with Amazon, I get a popup saying that the Amazon shopping app has stopped? I deleted the Amazon shopping app then tried again, the Sonos app then launched the auth via the browser and worked fine. Is this a known issue?

HDFury VRROOM arrived and hope as it is a switch with ARCANA functionality would allow me to us my Arc with both TV (Samsung with ARC) and projector. Not sound comes out and if l try to set up it give CEC error. Sonos Arc has been set up and works with TV. So can’t be the CEC issue on p29/30 of ARCANA manual. 

Whenever I ask Google Assistant on Sonos Roam to play a specific music, it will play just the specific song then stops.However, the Google Assistant on any other device I own works differently, it will play the song first, and then related songs.It's quite infuriating because I have added this device to the kitchen and it's supposed to help my wife on listening to music in a hands-off manner, and it's driving both of us nuts. What is the point of having an assistant if you can only achieve the behaviour you want by using the app? (which is quite bad btw)I see that are some people that have similar complaints as old as 5 years ago. Is there no solution to this?

I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?

I have several Spotify playlists. The largest one has 4,000 songs. When I try to play that playlist via the Sonos app, I get “Unable to add songs to Queue”. This happens in both the mobile app on my iPhone and the Desktop app on my PC.I am able play a Spotify playlist from the same account that has 775 songs in it.What is the maximum number of tracks I can have in a Spotify playlist if I want to play it via the Sonos app?

I’ve started a move to Sonos with a Beam Gen 2 for the family room. I think I’m about to find myself on a slippery slope 😃Next room is our lounge. I have a new 55 inch LG C1 TV which is connected to my Yamaha AV receiver through eARC. The Yamaha is wired to 2 tower speakers for the fronts and 2 bookshelf speakers for the rears. The Yamaha produces an excellent centre phantom and I don’t need a sub.I’m looking to replace the Yamaha with a Sonos Amp, which will be wired to the two tower fronts. For the rears I’m torn between a second Amp wired to my existing bookshelf speakers, or to get 2 One’s. Access to power is not an issue for either option.Has anyone grappled with this decision and which way did you go and why?Also, is there anything else I need to be aware of with all of my proposed changes? Some questions that come to mind:dos the Amp produce a strong phantom centre channel? can the volume be set independantly for the fronts and the rears, so I can balance the front/back volume