Answered

I just purchased a home with in-wall speakers and wall controls in about every room. These speaker wires all terminate in the living room near my entertainment cabinet to a Niles  HDS-6L Speaker Control Box. I have a Sonos Playbase and three other Play:1 wireless speakers. I simply want to push the Sonos Playbase audio to these in-home speakers. How to do?

My Move has been playing music through its built-in Alexa fine since I got it a couple years ago, but recently (last couple months) will not pause or stop the music.  It will still skip tracks, volume up/down, etc. but no way to stop the music without turning the Move power off.  I tried disabling/re-enabling the SONOS skill in Alexa and rebooting things to no avail.  It is VERY annoying seeing as how it used to work fine for years….and my network setup (router, etc) has not changed in that time.

Hi All,I have got a Sonos Amp which is connected to some ceiling speakers in kitchen which I use for music only (in kitchen/outdoor area). I recently bought a Sonos Arc which I have connected to my LG B7 TV fire the HMDI Arc port. I was just wondering if there would be any benefit to connecting my AMP to my TV and then my Arc to my AMP? or even if thats possible. When money permits I am hoping to get Sub and surrounds etc over time also.  Main reason I ask is I seem to get Dolby 5.1 or 5.1 plus come through on Arc when I check sonos app, but never Dolby Atmos. possible its just what I am watching is not supporting atmos?ThanksGeoff

I purchased a Sonos Beam a few years ago and when it was connected to my very old Samsung Smart TV when I adjusted the volume up and down I saw volume control numbers on my TV.  When I upgraded my TV to a new Samsung Smart TV and connected my Sonos Beam the volume indicated on the left side of the screen does not show any volume level numbers, Just a Plus and Minus symbol.  Today, we had a very brief power outage and the TV displayed a picture while the Beam was still powering up and when I adjusted the volume I noticed that before the Beam was operational the TV had volume level numbers but once the Sonos powered up, it was back to Plus and Minus.  So obviously there’s something with the Sonos that’s controlling what the TV displays and what it doesn’t.  So my question is this..Is there a setting within the BEAM to that controlling the display that I can adjust so I can actually see the volume level? 

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

Just completely reset all pieces in my Office, re-added to the system.  All is good, then all devices in Office drop out.  Comes back, Sub only.  All back on, then right One drops.  Now left One and Sub are off.  Not an IP address conflict.  Nothing else in my house is having any interference, Just my Sonos in the Office.  Extremely frustrating.  1399813945

Hi,  I have a beam with 2 Sonos One as surround speaker connected to my tv ( Beam to ARC). I also have a Windows 10 PC connected to the TV with and hdmi cable that I use for gaming and listening Youtube. I play game on the PC using the TV as monitor. In the pc audio setting, I select the TV as the audio outpout. Normally, the game or Youtube sound is surround 5.1. I use this setup for a while now and all was working fine till today. Now, the sound only come out of the Beam (no surround). I guess the issues come from my pc because if I listen TV or Netflix, the surround sound work well. I also know that the speaker are well configured because if I use the 3 piece separatly, they all play the PC sound (at the same time if I use party mode). I made a few search and see that in the PC’s sound setting, in the TV speaker property, I only have the stereo option, no 5.1 sound option, like if the PC was not recognizing the home theater connected to the TV. The device cannot get more than 2 chan

Thanks for any help I can get. I am pretty much a wash-out with technology. Okay. For a long time, I enjoyed uising TuneIn with my Sonos 1 app on an android phone. But I just bought an Apple i phone 13 and installed Sonos 2. ( Took me forever! ). But when I try to TuneIn and select “LOCATIONS,” only a few of the station icons light up and allow access. I don’t get it. Sonos 1 on the Android allowed easy and immediate access to all stations no matter where. Does this mean that I have to type in an address for each/any radio station I might want to listen to and then hit “Search?” Thanks for thje help.Phil GarmeyLynchburg, Virginia

I have a Sonos one linked with my sub.  The sun will cut out intermittently.  Both are plugged directly into my wireless router (which is plugged directly into modem)  help 

I run a split system, usually without issue. However after the Desktop S1 app recently got confused and needed a Reset, one of my Play:5 Gen 1s has become quarantined. It shows in the ZoneGroupState like this:The IP address is correct, but the name is wrong (that is the name of a Beam Gen 2 on my S2 system).If I run the S1 Mobile app, it lists “Den” as “Needs update”. If I try to take the update, it says none is available.How do I get my Play:5 back into a usable state?

HelloI have an LG OLED65CX6LA TV connected via eARC to a Sonos ARC purchased last November. Working perfectly during all this time. It is connected to a Sub and two Play3 as rear speakers.Since yesterday the remote control of the TV has stopped working and I have to adjust the volume of the bar with the iPhone or with the touch buttons on the bar. The TV remote works perfectly with the internal speakers of the TV. I have changed the HDMI cable to rule out a malfunction of it. I have reset the bar to factory values ​​but the problem persists. For a while the remote worked but the sound switched between the bar and the TV's internal speakers.The sound from the bar is still perfect and I can comfortably watch movies in Atmos and Dolby Digital. But I can't adjust the volume. The only way to do this is to watch TV through a second-generation Apple TV 4K. The Apple TV remote works perfectly through the IR port of the ARC.The TV updated WebOS a couple of days ago but the problem appeared yest

Whenever I play music in the house via an Alexa command, it doesn’t crossfade and the crossfade option is actually greyed out in the Sonos app. Anyone have a solution? 

Hello all, just a quick question to ask what content people are playing that provides Dolby Atmos True HD?.4k Blu-ray seems to be one but what else?.Still weighing up options, I have an Nvidia Shield Pro that is capable of 4k and Atmos True HD output from streaming services.Is Dolby Digital Atmos compressed noticeable poorer than Atmos True HD?.I presume best Netflix offer is DD+?.

I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.

Hey everybody,we are having troubles to connect our Sonos Beam (+ 2x Sonos One SL) to our projector Epson EH-TW7000. Our end goal is to have 5.1 Sound. Our main input is a FireTV Stick.The projector doesn’t have any HDMI Arc output nor an optical. I already bought a HDMI Matrix Switch and tried to connect it with the optical adapter that came with the beam as I noticed the HDMI Arc doesn’t work. Unfortunately I had no luck with getting a connection even through the optical...This is the HDMI Matrix Switch I was using:https://www.amazon.de/gp/product/B07Y2GMC3G/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1Is there anything else I have to set for the sound to work? And if possible a different solution to get 5.1 Sound as I heard that optical is not compatible.Thank you so much! 

I’ve used Sonos in my RV for years. The Connect, Boost, and two Play:1s were all S1. I bought a Roam, which naturally was S2. I converted all components to S2. Since then, I have been unable to load music from my NAS, which functioned fine with the S1 system. For example:I have a share ‘\\MyBookLiveDuo\Jazz’ … That will not save in the iOS version of the app when setting up the music library. Nothing top level share will save, including in the MacOS. Under S1 I could load a top level share without a problem.I can add to the app on all devices a share called ‘\\MyBookLiveDuo\Jazz\Dexter Gordon‘ and it shows in the list as it should and says ‘Hey we’re indexing, please wait.’ I then check the library under Artists and it says nothing found. The share is still listed under Music Library Setup.Same thing happens on my MacBook.Streaming music from Sirius works on all components from all devices flawlessly. S2 screwed up my ability to use my music library on the road. I can see the NAS drive

Did CBC or Sonos change something with the CBC Radio and Music service since last week? I’m suddenly getting a message that “CBC Music On Air...is no longer available on CBC Radio and Music” when I try to play it. I listen to this station almost every day and it likely makes up 95% of my Sonos usage, so obviously I’m not happy about this.I live in the U.S. so I’m wondering if CBC started geoblocking its service or if this is due to some other issue.

Hi,I set up a new Beam2 to an LG LCD tv via HDMI Arc. When I turn off TV and turn on again after about 5 seconds I get a  Sonos screen. I have to manually select the cable tv HDMI 2 input.  Only happens when I turn off and on TV.  Any suggestions?David

I have been forced to update my Sonos app but it keeps showing error code 800.  I have tried every way to reset it but it’s unsuccessful.  Now my S2 controller just can’t control my Sonos anymore.  Is there anything that I can do?  Can I simply reset the ownership of my system and re-set it up again?  I’m totally lost…….. Thanks.

I did the Sonos update today (05-25-22) and now my Sonos won’t play some Sirius XM stations anymore, it gives message the Station is Unavailable, which is wrong. Seems this has happened before and is a Sonos issue (not Sirius XM).  Sigh...please fix this one like ASAP!

So I have a beam with x2 One SLs connected to the TV for surround & WiFi for multi room where I have other One's around the house. All are fine except when I'm near the One sl's (around 2ft) in the living room that are linked to the beam where they start cutting out & in like interference. Anyone else experiencing this issue? 

Sonos S1 på android vil ikke spille podcaster. Får melding om at "Forbindelsen til NRK er mistet". Har forsøkt resette både sonos, router og telefon samt installert appen på nytt, I tillegg til å fjerne og legge til NRK som tjeneste. Jeg vet at flere har problemer med dette i S1-appen. Jeg har S2 på hytta, og der fungerer det prikkfritt. Jeg håper dette kan fikses i Sonos' software. Jeg håper virkelig svaret ikke er at man må oppgradere produktene til S2-kompatible enheter. Jeg har seks enheter av forrige generasjon, og om disse må skrotes pga software, får vyene om Bærekraft en ganske emmen bismak. 

Hi,Just purchased a Samsung Frame TV (2022) and am considering buying a Leon Frame bar as it will match the aesthetics.  This soundbar does not have an HDMI Arc connection.   I have previously installed in-ceiling front and rear speakers, which I plan to connect using separate amps.Relatively new to this world, but I’m concerned I won’t get 5.1 surround with the way I’m trying to set this up and would appreciate guidance.Samsung Frame TV to Sonos Amp (HDMI), same Sonos Amp to Frame Bar (Center speaker) Front and Rears each with their own Amps.  Sub on its own.Will I get 5.1 out of this setup?  Apologies if this is obvious, appreciate your input!

Forgive me if this has been asked many times before, just couldn't find a thread with my requirements.  I'm about to receive my 2nd Five to form a stereo pair.I currently use Roon via an endpoint and Dragonfly Cobalt DAC to aux line-in. I find I get better sound quality this way over using Tidal/Qobuz through the Sonos app or Tidal Connect.I do watch movies and want to simplify my current mess of HomePods and Apple TV but don't want a soundbar. I plan to use the Fives in stereo and will likely use a DAC from TV to aux line-in on one of the Fives. TV watching is not my priority so sound quality isn't important.As I use Roon as per above, can I use both aux line-ins (not at the same time), if so will they play out of both speakers? Thanks in advance 

Hey Everyone,I’ve got a Sonos Arc with a sub and Sonos AMP connected to ceiling speakers.The AMP and Sub are very close by to the Sonos Arc. Is there any benefit in putting an ethernet cable in between the Sonos ARC and AMP? Neither are connected directly to a router as I have another speaker wired to the router in another room to create SonosNet.I’d assume putting a cable in between the Sonos ARC and Amp would make it more reliable as the home theatre setup doesn’t need to communicate over Wifi.