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Currently i have a sub, 2 play one’s and a playbar setup as my home cinema surround setWill it have any added value to replace the playbar with a ray…. Or would this be downgrading? Thanks upfront for your advice

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

So getting very frustrated with radio keep dropping out, this is on various Sonos devices and using TuneIn and Global player app. Uninstalled it all yesterday and guess what once back on within a minute radio dropped out.Any ideas please, using a Sonos booster and have good broadband along with a mesh system so at a loss Thanks

The Sonos App displays an album in the wrong order.  iTunes displays the album in the correct order.  I have deleted the album and reinstalled into iTunes library with the same results.  Help appreciated.

Morning all. Have a robust Sonos system that rarely presents a problem but I do have an ongoing problem with the Sonos app loosing the connection to the Sonos system when being used outside. Just to describe what we have ….. a number of devices on S2, all hard wired, all up to date and nearly all feeding in-ceiling speakers. There is also a small S1 system of 2-3 devices upstairs. Also hard wired. Also a Port feeding a large Pioneer AV amp to a 7.2 system outside speaker system …  Evid 6.2’s and B&W PV1 SW’s. Works really well. The wireless network is a Netgear Orbi system with 4 satellites. One in the kitchen and one hard wired in the shed to cover the garden.  The mobile is a Sony Xperia 1 III connected to wireless and signal seems very strong. But whilst it runs nicely 80% of the time, it then looses connection and no control of any devices is possible. I cannot say for sure but it seems unlikely the wireless signal would be the problem. The distance between each satellite is ma

I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know,  the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?

Apologies if this has been answered before, but many of the threads I’ve found are questions regarding third-party amps or speakers.  I recently purchased an Arc. I’d like to connect my turntable (Audio-Technica AT-LP60X, with built in pre-amp) via the Port. Will this “work” with a Sonos Sub in the same room?Just trying to listen to some LP’s. Thanks in advance for any help. 

Hi,Tonight my Sonos Move suddenly played Music very loudly in my kitchen (a bit after 3 AM CET, everbody sleeping). No neighbor using our wifi, no trace inside the app or alexa.1342612997 (diagnostics)Could you have a look into it?Many thanks in advance 

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

Good evening, Last month I installed the Sonos Amp with two outdoor speakers on the back patio. The Amp is in our pool house and we enjoying streaming music with the S2 app.  I'd like to set up an outdoor projector so the kids can watch movies, and ideally have the sound play through the speakers (S2 app)?  From my research I'm hearing that I need a projector with HDMI arc?  If this is the case I cannot find an outdoor projector with this option.  Any thoughts?  I have a Samsung Note 11 for a phone.  My hope was to stream Netflix, Disney, Amazon Prime Video and have all the audio play on the speakers.  I appreciate the help and feedback!

I have it plugged into my router via ethernet I’m sure the firmware is out of date.I tried resettingany thoughts? 

I recently finally upgraded from S1 to S2, got rid of my Sonos Connect (Gen 1) and added a Sonos Roam.  Ever since then, I’ve had a heck of a time with the S2 apps.  Every time I start the app, whether it be Android, iPhone, or Windows Desktop, it will often fail in finding my system, or if it doesn’t fail, it will take about over 2 mins to finally find the system.  I never had this with my S1, so I’m not sure why these apps are having a hard time finding my system.  When it is found, then things are usually ok, until I stop using it and open the app again later on.  I’ve cold rebooted each player, and reset my router many times.  I can see all four Sonos speakers in my Router’s IP list and they are all on the same 2.4Ghz network.  I can’t figure why it does this and it’s super annoying knowing that I can’t use my Sonos for a while after starting one of the apps.  I have to hope that it will find the system and if not, keep relaunching it.  I’ve even uninstalled and reinstalled the app

Keep dropping link to Spotify, speakers of older type won’t connect, but If grouped with newer speakers - move for instance - will work, but then drop the link again after varying playback times.  excellent broadband connection, strong Wi-Fi, all systems up to date come on Sonos, do better! great speakers, awful software. 

Just set up my Roam onto my sonos system.  When trying to connect Alexa, I get the message ' Something went wrong with Amazon Shopping, Amazon Shopping closed because this app has a bug' Any advice appreciated. 

Hi all.  I can't believe I'm the only one frustrated that I can't choose the timing of the timer programming that controls when playback stops.  1 hour or 2 hours....why not 1h40...?  especially for the evening.  A timer like on a telephone would be so much more flexible to use...Is that really too much to ask of SONOS...?  I really don't understand how this could have gone on for so long....I'm counting on the most seasoned to send the request back to the appropriate services.  THANK YOU in advance for all of us.

Have a brand new U8g and nothing else but Sonos Arc attached via HDMI eARC. S2 App shows checkmark for HDMI ARC connection, but the audio test fails. Both U8g and Sonos Arc firmwares are updated. Optical works, but I want sound with ATMOS via eARC.Also the U8g menu items for selecting ARC output are grayed out in the tv settings. Can only select tv speaker as output. It seems there may be bad CEC communication as I noticed if I disable CEC on U8g that the ARC output option can be selected, but it goes right back to grayed out after changing menus.Any ideas would be appreciated. Would a CEC Less adapter force the tv to be able to use ARC for audio out? 

My sonos cannot connect to apple music. Is there any problem there? Thanks.

I recently bought a new Samsung QN95B smart TV. I have connected it to my S11 Sonos playbase with the optical cable. I am trying to get the volume on the playbase to work with the new Samsung remote. I’m having no luck. The playbase volume does not seem to work with the Samsung remote. I can only operate sonos volume via sonos app on my phone.  Any ideas on how to get Samsung remote to operate volume on sonos playbase?

my issue with voice assistants thru sonos is driving me insane (i also am not quite sure if it’s a sonos or spotify issue, but i’m going to ask here anyway) this is oddly specific but my sonos products will play the first two songs i request thru the voice assistants no issue -- then, when i request another, it will either a) not play anything b) say sorry, i can’t do that… or some related error message or c) acknowledge the song that i want (it says playing <the song i requested>) but then does NOT PLAY THAT SONG . after observing spotify when c) happens, i see that the song i want actually plays but then it just skips within a second of playing the song, so when hearing this from the speaker it is like the song never plays. also this is ONLY with voice assistants (i’ve had this issue on both alexa and google) but playing directly from spotify to sonos works perfectly. i have tried every. single. thing i have found online -- uninstalling spotify and sonos, updating them both, re

I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.

Hi folks, Happy Sonos user for a few years now. I wanted to give Sonos Radio HD a try a few days ago, and it seems like it’s not available in Israel..Is there an ETA for availability in Israel / roadmap for other countries? I think the app should have prevented me from starting the trial provided it’s not supported in my country, or at least indicated that to me before proceeding. It took me a few support calls to understand that this is the issue..Thanks!

I ordered a Beam (Gen 2) from Sonos Australia on 30 April. Sonos cancelled the order with no explanation given. I called to enquire and was advised that the order was lost due a change in their IT systems. The order was placed again (and a discount given which was nice) and was received on 26 May. Unfortunately it was faulty (didn’t work) so I arranged return. It was received by Sonos on 2 June and they advised that a replacement "should arrive in 1-5 working days". It is now 14 June, and repeated attempts to contact Sonos online and by phone have been unsuccessful. I’ve been on hold on the online ‘Chat With Us’ and on the phone to the call centre for two hours today, but no one is picking up. Anyone else having similar issues contacting Sonos? Should I take this to NSW Fair Trading?

Good morning.  I’ve tried everything I can think of to figure out how to get my sub to stop the occasional  vibrating, screechy, hum sound.  Mostly noticed with television, low volume levels.  I put acoustic foam underneath thinking it has been shaking a wooden cabinet, but I don’t think that’s it.  Any suggestions?  Lot to spend for a sub that puts out an annoying sound. 

I was wondering if someone can help me with an answer I can’t find. I am installing 12 Sonos ports in my home because I have a pre-existing setup with amp and what not. All my amps are sonance amps, so my question is will the Sonos amp control the volume of my amp? I know there is an option for passthrough on the port, but there is not list that I can find that tell me what amps work for volume control on the port.any help would be greatly appreciated.