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I am on Windows 10.  I have an Asus AC5300 Router.  I have an external HD that I have connected to the USB port of the Router.  Sono’s states file are no longer available, The device where the music files are stored may not be powered on (it is), the path may have changed (it didn’t).  It’s accepts iTunes with no issues.  Any one seen this issues?

Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???

I have recently got an Audio Technica blue tooth turntable that comes with a pre amp. I connect it to a Roam with a view to playing through my other Sonos products. this works to all rooms except the main one I want it to work on.The “living room” set up is an Arc, a sub, a one and a one sl. playback starts ok but will frequently be jumpy and then stop all together. the rear speakers will also disconnect and on occasion the “living room” disappears from the Sonos app completely. any thoughts on how I could fix this or is the arc surround set up just not capable of playing the output from the turntable?

Hi,I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.

I switched from Comcast to Verizon, uninstalled Alexa and reinstalled.  Upgraded to the new Sonos app and when asked to play a station on Pandora, Alexa will acknowledge, but no music plays.  I’m at a loss for what to try next.

Hello!I need to know the required TV features to maximize our Arc. We bought an Arc in 2020 and hooked it up to our TV, which is a Vizio E65-C3. The Arc sounds amazing when I play music out of it. It’s sounds meh when I play the TV.  My suspicion is that the TV--purchased in 2015--is outdated for the Arc. We are moving and getting a new TV. So I can correct this problem...I think?! I called Sonos tech to find out ask which required features are needed on a new TV. Sorry, that was a total waste of time. This tech person was really just a call agent.  I am hoping that a Sonos tech expert on here can help: As I shop for a new TV, what are the required features I need? In my research I’m seeing conflicting info from customers. Thank You!Rod.   

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

Hello,My Play5 was received almost 2 weeks ago at Sonos.  I have not received any email confirmation of receipt or status of replacement.  I have tried calling 3 times and sat on hold for over 45 mins each time with no connection.  A little frustrated, can someone assist?thank you,Chris

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

Hi there, I have two living areas connected at right angle by doorway, looking at Sonos for streaming but also Turntable and CD Player.. default setup where i dont have to move the speakers all the time to cover both rooms in stereo without cables everywhere? Maybe 2 sonos Moves, wifi and wireless, but they'll mainly sit where they are.. Or 2 x Sonos 5 with one in each room, paired in stereo, but then no voice assistant which I do want.. Plus do i need a sonos PORT to connect up my amp, cd player and turntable for the rare times im not voice commanding spotify thru google assistant on my iphone? Happy to spend a couple grand.. so maybe it is 2x top-of-the-line Sonos 5s and a Sonos Port, but I still want to use Voice command. A rambling bunch of Qs, I know, but do you think I should get 2x Sonos 5 for great music AND a Move to get the google assistant voice control in the mix? Could plug the turntable direct to a Sonos 5 with RCA.. otherwise will need a Port as also have full Nakamichi

Same as  : Only happens on my 3 Sonos devices, and happens on all 3, Google devices work fine.“Hey google, set an alarm for 7am”“Ok, alarm set for 7am”“Hey google, cancel my alarm”“Ok, your alarm for 5am has been cancelled” “Hey google, what time is it?...responds with correct timeAlarm also goes off at desired time.

Trying to buy a package deal on Sonos.com, to use my 30% trade-up code.Is it really not possible to buy a package deal with a One and a One SL? Why would anyone want 2 One in the same room?

It seems US has already got the SVC released and seen online that France will get SVC (French?) later this year, but what about the rest of the world? Would be nice to see some kind of timeline for us who don’t want to share what we say with google or amazon.I would be happy to be able to use the same version as for the US, as English is still the main language in my household and I wouldn’t want a local language version.

Hi I brought recently a new Roam and had it set up in our house. it worked perfectly. Then I took it to our summerhouse to install it on the existing network there. This network already have a Sonos Play 5 installed.I followed the Sonos advise and had the Roam reset back to factory setting. Sonos Roam flashing green now and ready to install.Procedure:Sonos app is somehow able to identify the Roam and the Sonos app(Sonos2) suggest the steps which are followed;In the app it says “Add Sonos Roam”. I click Activate Lets add the Roam to your system. I click Continue App says: Making Sonos Roam ready. App work in progress... Error appear: We could not find any Sonos products on your mobile network, so we cannot configure Sonos Roam. Try again.I tried many times with same result. My Play 5 plays perfectly on the existing network. I have tried to restart my router as well.CheersDennis   

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

Hello Sonos, I was wondering if there would be multiple voice options in the future for the Sonos voice control?

I have a problem with my second-hand SONOS PORT. I tried to set it up,  and i have done Almost everything but not the LINE IN settings.  I dont Know if there is a problem with the software, during the steps in the installation,  or maybe there is a problem with the hardware. I dont Know. Please somebody helps me. Sorry for my english, im from Spain. Thaks you so much.

Created a few new Apple Music playlists today and they are not showing up in Sonos.  I had now problems with playlists I created a week ago.  I have turned library syncing on and off on all devices (as per previous closed thread suggestion) but still no luck.  When deleting playlists from Apple Music these changes show up in Sonos but nothing when I add them.  Any help is much appreciated.

When I play a podcast on my app and stream it to my Sonos system each time it starts on 3 of my speakers like a group, but not the other 7. The three are not in an actual group. How do I get it to just instanly play on a set group without manually going and changing it everytime?

Hi guys,I’ve spent a few hours trudging around forums trying to find an answer to this, but coming up short so figured I might ask the community about my specific situation.I recently bought an LG OLED C1 77”, with a Sonos Arc soundbar and a Panasonic UB-820 4k Blu-Ray player. I have the 4k player connected to the tv via HDMI, and then the tv outputting to the soundbar via HDMI eArc. I believe that is the right setup? Please correct me if it’s wrong.Played my first movie last night, sound was coming through just fine, but I noticed in the sonos app on my phone that it was saying Multichannel PCM 7.1 Is it supposed to be saying Dolby Atmos instead? As far as I’m aware, I thought that was the goal. I believe all the equipment supports it. And I was playing a 4k UHD disc that states Dolby Atmos too.Just a tad confused as to what I’m supposed to be seeing. Still new to all this, and don’t want to missing out on anything.Thanks in advance for any assistance.

Hi. I currently have 2 Sono’s Amps hooked up, with them configured as such: 1 Amp - Connected to Kitchen Speakers2 Amp - Connected to Master Bedroom & Backyard Speakers I was wondering if there was a way I could individually control the music played on each speakers for 2nd Amp. So basically, wondering if I could play music in my backyard speakers without it coming out in my bedroom, obviously without needing to buy another.  I’m guessing this is not possible, but figured it was worth a shot.

Hello All, I have done some research on this issue, without a definitive solution that I can find. I have two Sonos One (Gen 1) and one Sonos 5 (Gen 1) and I have been relatively happy with these for years (minus the 5 that drops from my list of devices often and I have to “discover” it again, but different issue). This week I was given a Sonos Roam and immediately my frustration went through the roof. I am a fairly technical individual so I figured I would get the New Sonos app and use the original app to control the speakers that can’t upgrade (that still works, no problem) and use the new app to control only the Roam. However, the new app insists on finding the Gen 1 devices every time, and then locks the program with the screen that states these products are not compatible with the New App and open the Gen 1 app. This happens every single time. Why can the new app not just ignore the old equipment and run the new ROAM all on it’s own, without discovering the old equipment. No matte

Hi, I have a Vinyl Turntable (at-lp120 usb) with a preamp in it that I would like to play it on my sonos system. I plugged it to my Play5 (1st gen) with a jack but the sound is quite low and the quality disappointing. Anyone know how I could have a decent sound quality ? Should I use a connect ? or a connect:amp ? Thanks !  

Long story (sorry) I have had a Play:3 for many years… love the product.It used to be connected wireless to my old router (let’s call it “A”)I then switched internet provider and got a new router (let’s call it “B”)Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luckWhen I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!What am I doing wrong?

My Sonos Roam freezes up EVERYTIME it is left alone for a while. This is unchanged whether it's charging on its base, or in standby mode, or left on. After a few hours of inactivity, it becomes completely unresponsive. The lights are on and pressing the button creates feedback noises, but it doesn't actually do anything, and it shows it to be disconnected in the Sonos app. The only solution is to power it down completely and start it again. It connects and works fine then, but sure enough a few hours later, problem reoccurs without fail. This is extremely frustrating. A quick search revealed that this seems to be a widespread problem. There's a reddit thread on this with people praying there will be fix soon. It seems like it started happening about 2 updates ago. The latest update did not fix this behaviour. Please advise. I've had this unit for less than 6 months.