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Dears,regularly and without predictable pattern my Sonos Play:1 plays an alarm chime instead of my preselected radio station at the programmed alarm time. When I manually start the radio station from the app, at any time of the day (also around the time of the daily alarm) the same radio station plays instantaneously and without ever failing. I submitted a diagnostics under the reference 1951871084 Thanks for your support & recommendations.  Jan Neujens 

Hello Folkscould someone kindly assist me please, I’m confused with the replies from this previously asked question 😥in “ laymans” terms how do I replace my existing soundbar with an Arc?I see replies about “unbonding” the surrounds and the sub, what does this exactly mean?is this remove them from the “room” and if so what happens to the playbar, surely it still exists in the “room”?I understand about adding a product ( the Arc) how do I then re add the surrounds and the sub?sorry to ask such a dumb question but I need it clear in my mind before I start!Thank youMartin

Wasn’t sure of this, but was curious what other field techs & installers have found?Thanks!

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

I currently have:2x Sonos One Sub Amp, which powers 2 non-Sonos wall speakers. This is plugged into the TV through the HDMI eARCI tried to setup a surround system with the 2 Sonos Ones as the rear speakers but it wouldn’t let me.If I added one of the sound bars (Arc/Beam)would I now be able to use my Sonos Ones as rear speakers in a 5.1 system? will the sound bar and Amp (+ wall speakers) be able to play together through wireless Sonos magic? Or will I have to get an eARC splitter or something and plug both of them into the TV?thanks in advance (edit: wow time to change my username I guess. Was peeved with all the old speakers going obsolete but I’ve been happy with Sonos lately)

I have 2 speakers. They do not appear to be grouped however when I ask Alexa to play something through Amazon music I get the response “Amazon is streaming on another device. Do you want to stream on this device instead?”I’ve turned both off and on again. I’ve rebooted the router. I’ve also reloaded Sonos app. Now I can communicate with Alexa but cannot play any music from Amazon nor can I connect to a local radio through TuneIn.  

I had the Playbar and purchased a pair of One SL speakers to set up surround sound in TV room. Are they compatible?  Cannot hook up using Sonos S2 app.  If compatible, how do I hook up for surround sound?What speakers can pair with Playbar for surround sound?

Hi,I currently have an ARC soundbar, Sub, and Set of Ones surrounds setup. (Via eHDMI)I have some unused in-ceiling speakers as well. If I buy an Amp and connect these via banana clips...will the original setup still function the same too?Or do I loose the functionality of the Ones in order for the Amp to work with the other in-ceiling speakers? Note: this room is only used for watching TV, no music playing Thanks!

Weird issue. Randomly, every few minutes, the volume on our playbar jumps to 50 - mid point - and must be turned back down.  This happens whether we are watching TV (apple tv or direct) or listening to Spotify. The Playbar is not connected to any voice services. I’ve done the unplugging thing, system updates, etc.   Any ideas appreciated.    

I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)

Hello,I cannot manage to connect my Boost. I purchased 2 new speakers One SL and when I connected them, all my existing speakers disappeared. I tried several things with no success so decided to delete all systems and reconnect my speakers. I reinitialized all speakers and the Boost. I have been able to reconnect all speakers but not the Boost. It is not even detected by my IOS app…Any idea how to solve this? 

Hi,I have 2 new Sonos roam speakers. The sound quality, design etc is amazing, however the battery life is really poor, only lasting approx 2 hrs after an over night charge. I have enabled battery saving and turned off all other value services to try to improve this but without any success. Any advice or ideas?  Cheers

Hi. I must have changed a setting from within the Sonos app as when I play music from Amazon I no longer get an indication of whether I am playing a HD, Ultra HD or Dolby Atmos track which is annoying to say the least! At the time of me taking my screenshot (below), I was actually playing music but the Living Room section still shows a reference to the TV.  Any help would be most appreciated 🙏 

Our spotify is just loading when we choose the speaker (stue). Are on the same network, added spotify on google assist, but still won't stream through speaker (arc). Just say "connecting" See attached screenshot (in Norwegian) 

We have a small restaurant/cafe that I’ve installed 6 Sonos One SL speakers in. The room is one big square, with all speakers having a clear line of sight to one another. They are about 15ft apart from one another on each side of the room, and about 30ft apart from side to side. They are on a dedicated network (VLAN) with one of the speakers being wired direct. Since day one we have had issues where the speakers cut out, multiple speakers at a time, and then come back in at different intervals. Sometimes this actually happens in a particular pattern between the speakers. It’s absolutely nauseating to our guests and no matter what I try I can’t seem to get it to stop happening. It doesn’t matter what the music source, volume, or group of speakers is being used. The only remedy is to stop music completely, play it again to ONE of the six speakers, and then start playing it to the group again. This does not work every time.Is there a way to look at diagnostics? It seems like it’s an issue

Hi,My Panasonic Viera is set to 'surround' in the sound settings and it's connected to my Playbar with an optical cable.But when I watch standard freeview TV and a movie on disney plus on my Roku; my Sonos app still reports a Stereo PCM output.I am a bit nonplussed. Is there an obvious next step for me to check?

When playing an Amazon music station and I ask Alexa "who is this?". It always says the artist that is playing next. If I play a set of songs from my Amazon library it manages to say the correct artist.

Hii have a dual Sonos one gen 2 set up in the kitchen and a Sonos beam with Sonos one gen2’s but cannot workout how to get my Ring doorbell to announce on them.. it works on my standalone Alexa? any instruction would be appreciated  charlie

Latest update broke my system.  Totally unusable.  Any suggestions on how to recover?  I’m nearly ready to ditch Sonos permanently.  For the money spent on this kind of system, this kind of hassle should not be happening.

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. Anyone else with this issue? System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

So yesterday I spent approximately 1 ½ hours attempting to move my Sonos Amp from the wifi network that it is currently on to a new one. For reference, the new network that I want to connect to is an Eero mesh which provides a much stronger signal to the location where the Amp is located. Naively, I thought that switching would be a simple case of opening the S1 app on my Iphone, specifying the SSID for the new network and entering the network password. I must have tried the documented procedure more than 20 times, always ending up with the “Something went wrong!” message. I even tried connecting the Amp directly to my router via ethernet while running the setup procedure - still no success. Can anyone provide insight into what I need to do to be able to connect the Amp to the new network? I managed, maybe 3 or 4 times, to get to a point where the S1 app asked for the credentials (network name/password) for the new network however for some reason the Amp was never able to connect. I di

Hello,I would like to request the following features:I would like the ability to autoplay a group from a line in connection. I see that we have the ability to autoplay a room, but I want to be able to automatically have SONOS play my line in throughout my entire SONOS system w/out having to select anything in the SONOS app. I would also like to be able to see my SONOS groups on the airplay menu. Can anyone confirm if SONOS is looking into these features?

Hi I subscribed to Apple One service yesterday.I’ve never been able to log in to my Apple Music account via Sonos App. All I ever got is this sorry “Impossible to browse your music”. I tried and deleted and recreated my account in Sonos app 10 times or so, to no avail. I still can connect to my Amazon and Spotify accounts alright. I’m getting the same message on my iPhone, on my iPad, and on my Macbook Pro (Sonos App). A friend of mine has had the message this evening, but got rid of it by connecting to another service (Amazon) and connecting back to Apple… Obviously, I tried this, but that didn’t work for me. Has anyone the issue?Thanks

I have a Sonos Beam connected to a Vizio TV via HDMI ARC. The TV speakers are disabled so Sonos is primary speaker. I followed the setup instructions and everything works fine:Volume up/down works Alexa works Beam manual controls workThe problem I have is that when I press the Vizio remote mute button, the Beam will mute for a short period of time but then will unmute on its own. The duration of time that it stays muted varies between a few seconds to a few minutes. Inevitably though, the TV/Beam will unmute.  I’ve done all of the following things to try to fix the issue:Unplugged power to TV and everything connected to the TV, waiting a minute before plugging back in. Unpair and re-pair the Beam Re-pair TV Re-pair remote Disable “Use IR” Disable Alexa “Word Wake Chime” Updated TV and Beam firmwareNothing I’ve tried works. Any thoughts? 

I'm using my Sonos Port basically as a pre-amp, powered by an Acurus A150 2 channel amplifier, and an Adcom GCD-750 CD player.  I'm getting really distorted sound.I've tried taking the Source Level down to 1. I've played around with the EQ. Nothing is working. When I remove the Port and connect it to my volume controller, it sounds perfect.Any suggestions?