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There’s a lot of inconsistency in the support pages and documentation around Trueplay. Trueplay-compatible devices and Sonos products says: “Trueplay tuning is supported by all Sonos products except Port, Connect, and Roam SL.” So, that implies even mic-less products like One SL, Arc SL, and Five have Trueplay. Seems straightforward.BUT:One User Guide: “When the microphone light is off...Microphone-dependent features like Trueplay are unavailable.” This implies that a mic-less model like One SL can’t do it. There is a Trueplay section in this guide.One SL User Guide: No Trueplay section, as found in the One User Guide, implying One SL doesn’t have Trueplay. Trueplay is mentioned in the product settings section, but that section is also somewhat generic, including settings only relevant to other products, like Battery Saver and Line In.Five User Guide: No mention of Trueplay at all. (Though the old Play:5 (Gen 1) User Guide covers it!)Arc User Guide overview section: “Effortless setup w

Is there any difference between having a Boost connected to the router vs a Play 1 connected to the router?Do they both provide the same quality of mesh? Or is the Boost better because that’s is only function?thanks

I just got a sub to pair with my Sonos amp and 4 ceiling speakers that are non Sonos. I am wondering what I should set the crossover frequency at? Sub is under my tv in a larger living room. Also any preference in laying the sub down or standing it up?

I set up my Raspi-3 with Samba and the Sonos App only sees the directory with no files inside, even if I set SMB1.  My PC sees the aac files inside just fine.Any ideas?Thanks

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

Hi. I am mounting my Playbar on the wall and would like the wiring to be as discreet as possible. I was originally going to use a ninety degree connector for the figure of eight mains cable but now realise that will not work as the socket on the Playbar is recessed. Anyone found a neat solution to this? Any help hugely appreciated.

I’m sorry if I couldn’t find the topic for this and thanks in advance for your help.  My setup: 2 Sonos Ones. (rear left and rear right mounted on the wall) Sonos Beam - on the TV  Sonos Port  Logitech Z623 speaker system (two speakers and a sub)  I am struggling to find a way to get the sound to come from my TV - out of the logitech and sonos I thought the Port was the answer but it seems I was mistaken Please help! 

I have amazon prime / amazon music (not unlimited)When I try to open amazon music through sonos I get the message 'Request Operation Failed'I have tried to remove and re authorise my amazon account within the sonos app which hasn't made any difference.I have also checked my membership status in amazon music which is correct.After looking at previous threads these are the only suggestions but neither work.We've also tried this on my wife's phone (she uses apple where my phone is android) and we still get exactly the same message. Any help would be appreciated please? 

Hi allI have a 6 Sonos One plus 1 Move setup at home. Started building that in 2018 because it integrated all room audio from Spotify perfectly with Alexa all my smart home needs. Everything has worked smoothly for almost 5 years.Last weekend I went to disable Alexa from my speakers to troubleshoot a Spotify playback issue. Disabling & enabling Alexa has been a trivial matter during my 5 years of using Sonos. This time the matter escalated however. Alexa can not be enabled on any of my speakers anymore.I only see “Alexa is not available in your country” error message now. Has anyone seen this problem lately or better yet… solved it?

It was happening only a little bit before, but now it is ridiculous. I get this error when I try to play music from my Amazon Music account, and now from Pandora. I pay for Amazon, using the free Pandora. WTF this is ridiculous. Any advice appreciated. PS I love Sonos! But this sucks.

Have installed a new BT Smart Hub 2 today and all devices (Sonos, iPhone, tablet, TVs) connect/play except for the Move, still says offline in the app and cannot get it to add…any suggestions please?

Diagnostic code 906861728Getting really sick of this issue.  SiriusXM channels play for 15 seconds and then error out.  Today’s message is Unable to play - it is encoded using an unsupported digital rights management system. 15 Sonos speakers in my house..thousands of dollars...and I can’t play music.

Is there a good way to tell it to play a radio station with a non-english name? I want to keep the devices language to English. With google, I could at least spell it letter by letter, which it doesn't seem to support here. Is there a way of giving a radio station a nickname? Is there a way of making a list of presets? Any other ideas?I really would have preferred using Sonos voice, but it's even worse in this context. Google, doesn't have Audacy.Thanks  

Up until yesterday I had no issues with my Sonos Beam and 2 Sonos Ones then something went wrong and I had no sound whatsoever.I reset everything and my Beam is working but one of the Sonos ones just seems to be blocking everything and I have a constant error when trying to set up the surround saying that the speaker is not connected to the network even though I have reset it at least 6 times.How can I delete it from the app and start again because this seems impossible.It is unbelievably frustrating that I cannot fix this

I have noticed that can group rooms from the Sonos app.    Are you only able to set an alarm for one speaker or can you group speakers for certain time periods (morning wake-ups in multi rooms) I want to wake up with music in several rooms on weekdays, but in afternoon my need for playing music is different and then I need to re-group. setting them individually does work as it is out of sync

Hi all , hope you can once again help me out , in the notification panel on my phone it says " Dolby digital 5.1 " , which is great but when I watch something in Atmos it's blank ? As you can see , thanks  

LG OLED BX 65Sonos Arc + Sub + SL x 2 This problem began a week or two ago. I noticed there was no audio coming from the sub and surrounds while watching an Atmos movie, the only sound was coming from the Arc. Everything in the app was fine and seemingly still connected. So, I rebooted everything and all seemed well again until I had to pause what I was watching for a few minutes. When I unpaused, the Sub and surrounds were once again not emitting audio.I tried changing what I was watching and tried moving from the Apple TV to a Blu-ray player and even to the TV’s built in apps, same result, no audio from the sub and surrounds, only the Arc was working, no matter what type of audio I was listening to, Atmos, Music, PCM, Dolby Digital etc. The only solution was to reboot the router and unplug all 4 Sonos components, reconnect everything and then all speakers would work again, until there was another situation in which i had to pause or even turn off the TV. Is anybody else facing this r

I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…

Hi, I'm new to the Sonos home theatre but have long had some play 1s. We recently installed the full surround set, moving an old play 1 away and having one of the surrounds in the same area. We are a ‘switch everything off at the wall’ household. I had assumed that it would be possible to turn on one or both One SL and ask it to play music, without needing to turn on and use the full surround sound system. When I turn on a One SL in isolation it never shows up in the app.Is there a way to make them behave standalone when turned on without the Arc? And when turning the Arc on, having them auto join the arc? Thanks,Jamie  

I have 3 old Play1 and 1 new, and a Play 5. All worked this morning, now the only one that can connect to app is the new Play 1. I have turned them all off and on, reset App, and still nothing. I fear this is due to app updating on 14thJune, and concerned all are goosed. Any suggestions?

I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is  “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?

Hi All,  My Sonos Beam has randomly started to make a beeping sound almost as if someone was hitting the mute button on/off in rapid succession. I’m a bit lost on what this could be? This even takes place when the TV is off.  I’ve tried restarting the device, changing my Wifi channel, unplugging as well as a different HDMI cord to the TV.  Has anyone experienced this before? 

Was given this Roam as a birthday present. Was super difficult to set up- spent hours trying to get it to connect and would make me start the whole installation and connect to devices at least four times. It was very frustrating. Finally got it to work pretty well most of the time. Now, six months later (and very light use) there is a red light flashing and my phone cannot connect to my Sonos Roam. Tried powering it down, uninstalling the app, reinstalling, nothing. I tried letting the battery go dead and recharging it in the hopes It might reset, but it flashes blue at first, makes a pleasant chime sound, then flashes red.  i love the sound of this, but it seems like it is way more trouble than my cheap five year old mini Jambox that still works!  Any suggestions?

I have a couple of old Sonos Play:1s which I used to run from the router via a Sonos Bridge. This stopped working a while back, so I now plug one of the Sonos Play:1s directly into the router. Is there anyone out there who has the Sonos wired product and a Sky Glass TV and if so, have they managed to get their Sonos connected to the internet and working? Many thanks, H

How can I get a purchase receipt for a product that I bought on the Sonos website?