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Since I bought the device the app is not working properly, despite dozens of updates.When I play music from my device it stops playing after one or two songs, I have to turn the screen on to get it back playing. I excluded the Sonos app from suspension and other energy saving settings, to no avail.Also the songs after a while don't update on the song screen, the buttons work, but the displayed song is still the same even after several songs have played.The router has been updated, rebooted, is 20 cm from the Sonos, the problem is on all my Android devices, A11 and A12, everything updated.In the whole the sound is great, but the app is a pain in the x, it never worked properly and probably never will. I'm so disappointed, I almost always use the phones speakers or the Galaxy buds to listen to music.But if someone has more suggestions I'd be glad to try.

In my Sonos app i have a connect:Amp, a Play:1, a Move, a Sub and an Amp registered. However when I log onto sonos web it says no products registered. From a daily usability aspect I do not think this matters. But I am unable to benefit from Sonos upgrade discounts because it get the message that I have no Sonos products eligible for upgrade discount.How do I register my Sonos products on sonos web?Thanks

Hi guys, I am a fan of both Sonos and Soundtrackyourbrand. One of the cool features in SYB is the smooth scheduling option. any chance to see this working when playing through the Somos app? Thanks Toller

Hi, have noticed since moving the Sub Gen3 closer to my seating position, that between audio there is a low pulsing/ticking noise. It’s very consistent and from all devices running into my TV (PS5, Xbox, PC). It does not happen when streaming from the Sonos App.I have tried literally every setting in the Sound section on the TV, to no avail, even switching to regular ARC instead of EARC.My setup is Arc + Sub Gen3 + 2x Sonos Five’s. The ticking sound only comes from the sub.Wondering if anyone else has noticed or experienced this?

Bonjour,Je dispose d’un environnement sonos dans mon salon constitué d’une arc, d’un sub et de deux one sl.Depuis une semaine les deux one et le sub se déconnecte de l’ensemble.Les petites LED vertes clignotent, j’ai épluché l’application dans les détails sans succès.Avez-vous par hasard une petite recommandation. Merci de vos réponses

I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware.  Diagnostics submitted 590785251

KQED radio keeps dropping out. No other stream is doing this. At first, I rebooted my speakers. Rebooted my computer. Restarted my phone. Deleted the app. and reinstalled them. If I switch from KQED to any other stream, the dropping out stops. I’m concluding that it’s not on my end. Is there anyone else experiencing this KQED streaming issue?

Hi, I have a Sonos Beam and two Play:1s connected to a Samsung TV in our living room. I also have a Sonos Connect connected to a turntable in the living room, and when I want to listen to that I’ll group it with the Sonos Beam so the music plays through that and the Play:1s.The problem is that when I then ungroup the Beam from the Connect to use the Beam with the TV again, my Samsung TV no longer recognises it. I usually end up have to unplug all of the HDMI inputs to the TV and plugging them back in again, starting with the Beam. This is a bit of a pain as the TV is on a wall bracket and it’s not easy to get at the HDMI sockets at the back of the TV.Does anyone have any idea why this might be happening, and if there’s a way to reconnect the TV and the Beam without unplugging everything? Turning them off and on again doesn't seem to work.Thanks!

Sonos Move stereo pair go offline and only reconnect after daily hard reset

Hi there,I recently bought a Beam Gen 2. Setup went fine and came to run Trueplay. Halfway through the “Trueplay where you sit” part it comes up with an error message saying “Lost speaker” and that one of my speakers can’t be heard. The crazy thing is that there’s no sub or surrounds connected, nor have I tried to connect any. So if it’s lost a speaker, I can only imagine it’s referring to one of the drivers in the Beam itself?For sanity, I reset it a few times and tried again. Made sure it was running the latest firmware etc. Hardwired it to my router (not that it should matter). None made a difference.The few things I noticed as rather suspect:The bit where it listens to the background noise just jumps to the next step when you hit Continue. It doesn’t listen for 5-10 seconds like it does with my other Sonos kit When I tried a 5.1 test file, the left channel was weirdly muffled. I suspect this is the real issue. I ran a diagnostic, the number being 1552656763. Help appreciated! :-)

Hi, I have a system with various home speakers, a Move, and a Roam. Even though there is a speaker wired in and every speaker possible is on WM:0 i still get the below message.I’m sure to problem is probably with the extender, but any advice how I can stop this message every time i do most things on Sonos would be very welcome.  

Hi, My Sonos Move is connected to my windows 10 laptop using bluetooth. Everything works fine, I can play movies with VLC and hear sounds, listen to music etc. UNTIL I launch my browser (chrome but same problem with edge).For example if i launch a video on youtube, while the video is playing I have all the sounds of my computer with the sonos move, but if I pause the video, I won’t hear any other sounds coming from my computer. That means that if I’m watching something with VLC and i pause a youtube video, i have to close my browser, disconnect and reconnect the sonos move via bluetooth to the laptop to be able to hear the sounds from VLC again.I think it can be due to some controls done in youtube or netflix websites, but i’m not sure how to fix it. Any ideas ? Thanks

Playlists are no longer showing up on the My Sonos tab of the app. Yet I can add tracks to my playlists and they all show up in that dialogue. How do I get playlist back on the My sonos tab?

My system works fine, hardware and Sonos apps (everything is up to date), except this notice/message appears now and then very briefly when Sonos app/controller on my Windows 10 computer is started: "You need to set up at least one Sonos speaker to get the music started. Open the Sonos app on a mobile device to continue". Two buttons: "Get the mobile app" and "More options" It disappears very fast and the Sonos controller opens normally as usual and works fine. Is something wrong?

Hi My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheelI’m so disappointed! 

A little background information.  My current setup is a sonos arc, sonos gen 3 sub, sonos amp powering speakercraft Crs6 roof speakers.  I have sonos in ceiling speakers (purchased before I bought the house the setup is in) and found I have a mounting depth issue for the ceiling speakers.  The sonos ceiling speakers need 4.75” depth and I have 4”.  I am very handy with wood working and could make trim rings to drop down the ceiling speakers 3/4” but I guess my question is: is it even worth the trouble?  Are the sonos in Ceiling speakers going to be worth it for the true play tuning or should I just get a different high end lower profile roof speaker?

So I got ARC, Sub3 and rear speakers to run Atmos sound, but as pleased I am, I have been wondering that how big can build around this system?ARC is taking care of most of front, side and ceiling channels, but can I integrate to this system dedicated Side and height speakers if I want to, like One SL or Roam?And is there possible to use Ikea Symphonisk speakers integrated to this setup?

Hey! Recently upgraded my setup to a Sonos Arc, pairing it with a couple of IKEA bookshelf-speakers. Worked like a charm with the feintech, atleast on the chromecast ultra - full atmos experience. On the PC, not so much. I get little to no sound on the rears, dispite the sonos app showing an atmos input. The sound on the arc is alot thinner aswell - playing the same song through spotify connect etc. When trying the test in windows i get full sound on all channels. Anyone got any ideas? 

I was getting Dolby digital plus 5.1 (as it was showing in the Sonos app) while watching Netflix and prime video contents when I put the digital audio out settings on my Hisense TV to RAW. Since today morning it’s showing just Dolby Digital 5.1 rather than Dolby digital plus. But I couldn’t feel any difference in the audio quality. But how to make sure if I am getting actually Dolby digital plus 5.1. By the way the product I own is beam gen2.

I have just installed an Eero system. I’ve plugged my old Netgear N600 router (with wifi disabled) into the Eero gateway to provide additional ports for ethernet devices and for a telephone jack. These are all working fine except for my Sonos system (via a Boost), which the Sonos app can no longer find. I’m dimly aware that my Netgear router may need to be reconfigured to avoid conflicts. Can you advise please?   

Is it chuffing possible to have a clear and clean answer from Sonos tech or managers to understand WHY it is not possible to control SONOS volume with Mac keyboard keys but you have to go through several more clicks to invoke the Sonos controller????? What is the heck with you Sonos guys… why don’t you make it possible like it was on older systems??? I have checked the forums and you have always found a sneaky way not to plainly answer.I think it is about time you put the money where your mouth is!!! I am utterly annoyed.

I listen to music on my Samsung phone and my iPad.  With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register.  The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa.  If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store.  A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks

Is there any use in adjusting speaker distance after trueplay? To be able to adjust the speaker distance you have to turn trueplay off, then do the adjustments, for so turning the trueplay back on. But after this is done, the speaker distance is grayed out. So I wonder if doing it this way will effect the sound, or are you just back to your original truplay distance?

I notice recently when I  change the volume My screen  on my iPad or iPhone dim slightly for a few brief seconds. Is that normal or if I done something wrong. Thank you

Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam).  Does someone have a similar setup and has the same problem (or not)? Is there anyth