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zachlee
Contributor I
July 12, 2022
Answered

samsung not connecting to SONOS over eARC after casting music to Sonos

I have a Samsung 2022 The Frame TV and Sonos ARC. After casting music to the Sonos from an app like pandora, and then disconnecting from the Sonos, I cannot hear audio through the TV. It requires a full power-cycle for the Samsung to recognize that the Sonos is connected over eARC.

 

Has anybody seen this? I feel like the default behavior should be the eARC link is the highest priority sound source.

 

Thanks,

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Ken_Griffiths
Ken_GriffithsAnswer
July 13, 2022

As the music is playing with the TV already ‘on’ you can switch back to TV audio in a variety of different ways. Here are the methods I use…

  • Select the TV icon at the bottom of the (browse) music services tab in the Sonos App whilst the Arc room is in focus on the ‘Now Playing’ screen. Or…
  • Press the volume up button on the TV remote a few times, after pausing the Music. Or..
  • Ask the Assistant to switch to TV Mode - "Alexa, or Hey Sonos, switch to TV mode in the Living Room” (just as an example)
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Ken_Griffiths
Ken_GriffithsAnswer
July 13, 2022

As the music is playing with the TV already ‘on’ you can switch back to TV audio in a variety of different ways. Here are the methods I use…

  • Select the TV icon at the bottom of the (browse) music services tab in the Sonos App whilst the Arc room is in focus on the ‘Now Playing’ screen. Or…
  • Press the volume up button on the TV remote a few times, after pausing the Music. Or..
  • Ask the Assistant to switch to TV Mode - "Alexa, or Hey Sonos, switch to TV mode in the Living Room” (just as an example)
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