Answered

I have a sonos Arc, sub abs 2 sonos one speakers.I have just bought a new LG 77” model.I have the earc hdmi cable.I am only getting stereo 2.0 and I am pulling my hair out.Tried sonos chat but that did not help.it says Dolby vision on Netflix and Disney.     

See image below. From within the Idagio app my Port’s do appear in the “connect to” section of the Idagio app (IOS), but the app does not want to connect to them. In the image “Bar” is one of my Port’s. If I click on it, nothing happens. Seems like it wants to connect, but returns to playing on the Ipad.I can however connect via Airplay, but that is not what I want.I have authorized etc.Any help? 

I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up.  I have 2 One SL a beam and a roam.  In Spotify you can easily choose which speaker to cast to.  Am I missing something.  I have removed my amazon account and then added back to the sonos app and no luck.  It is very frustrating.  I have an android.  I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.

Hi all I just bought a Five. I have 1 one and 1 one sl in sterio pairI wanted to add the five to the room. But the room got named (eetkamer 2) instead of (eetkamer). I reset the five and tried again. Same thing happens. Reset the five again. Unpaired the one & one sl. But I can't add the five to the same room as a one. Tried againReset the five, one, one slAdded the five to a new room (bathroom)Added the one sl to existing room (bathroom)After the setup the one sl added itself to (bathroom 2)Added the one to existing room (bathroom) is said there are 2 products in that room. Strange. In the settings screen there are now 3 bathroom(bathroom, bathroom 2, bathroom 3).  Reset all 3 again. Setup one slAdded one to same room worksAdded 5, makes separate room with 2 at the end. E.g. "living room 2” instead of "living room" And when I try to play music I can view the 3 bathrooms and group the 3 rooms together. But they are in 3 different rooms.  Is this is limitation or am I doing somethin

Hi There, Just wondering would it be possible that i could get Dolby Atmos to pay from my Gen 1 Sonos Beam while connecting it to a Sony A90J. Planning to connect Apple TV 4K that support Dolby Atmos too direct to the TV while the Sonos Beam is connected to eArc port. If yes what setting do i need to set to get this to work. 

Hi all,I have set up Sonos throughout my house (Arc + Sub, then One’s throughout the house).One of my rooms has a Harman Kardon Aura Studio 3. I don’t want to get rid of it, as it is stil a very nice sounding and well looked-after device. It doesn’t support Airplay though (only aux + BT). I’d like to add it in to Sonos system so it can be part of the house generally. While a relatively expensive solution, is it possible to do the following?Get a Sonos Port Run a RCA out from the Port, to a 3.5mm aux in on the Aura? (using a RCA to 3.5mm cable)All the answers I can find online relate to the Port bringing much “fuller” systems into the mix, and I can’t find anything that would seem to apply here.Thanks in advance!

Hello to all,Hoping someone can help me with this - I have a decent turntable going into stereo fives and then a number of ones throughout my house. All going through my wifi. I run Google points re a mesh system as I have a large house and one router/ point isn’t enough. Also - where I have the turntable and two fives are at the opposite end of the house to where I have my cabled internet. This works fine for normal streaming of tv and internet needs, but something isn’t happening for my Sonos system.My question relates to the Sonos Boost and will it fix my issue. If I buy one I have to hook it up at the opposite side of my house to the turntable and fives because that is where I can plug in an ethernet cable so it has to stretch that far out.Also, can I have multiple Boosts. I have bought a three point pack from Google for my Mesh, can I do something similar with Boost or will I be confusing it all?Thanks in advance everyone - Robin

There is still an issue with Move Stereo PairsSpeakers paired and Battery Saver is OFF.1st IssueSpeakers left idle for a few hours off their charging base will shut down as if battery saver mode is on.  They require a power button press to be active again.2nd IssueOnce the speakers start up there is no sound from the left hand channel.  It shows as working in the app but sliding the balance has no effect and it is silent.  No amount of powering on and off will help.Work around temp fixUnpair and repair the speakers resumes normal functioning. The Moves should NOT power down if the Battery Saver mode is off surely? I was busy getting sound back and forgot to do a diagnostic but will do one later if the problem appears again, which it may.In the meantime I will do a hard reset and re-add and pair to my system.

Greetings’’ Everyone  How many Sonos speakers we can connect  from Sonos App at one time ?Can we connect upto 22 or 32 speaker with different zones speakers like One SL , One Gen , Move or Five , we can do mix an match.  Please suggest. 

I’ve seen a few similar threads but haven’t been able to find a recent one or one with a solution that works. I have a Sony TV, PS4 and Sonos Beam and they have worked without any issues for about 5 years. I have not changed a thing in the set up but this week the sound switches from the Beam to the TV and when I try and change it back I get an HMDI conflict message. If I unplug the PS4 hdmi then I can set up the Beam again, but as soon as I plug the PS4 back in it has another conflict. I’ve tried turning everything off and back on, and also changing HDMI leads but neither solve the issue.Does anyone know why this has started happening and have any ideas on how to fix it?

Have as part of my Sonos equipment thr old Sonos Amp that controlls speakers outside.  My problem is i have to be in house to control outside speakers.  Iphone wont connect to Sonos outside. How do i fix this.

My Sonos Move has stopped working.  It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update.  The only light that displays is the power light.  I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing.   Even turning it off requires holding the power button for longer than 30 seconds.  When I turn it back on, I get the amber light on the front momentarily.   It's been on the charger cable whole we were away for 3 weeks.  Could it be the battery needs replacing,  and how do I do that.  I've tried everything in the support suggestions. 

My Sonos Beam volume control (controlled from Sky Q remote and TV remote) stops working after 5-6 hours. Strangely, I can still control the volume from the Sonia app on my phone.  Anyone have any answers as to what the problem could be? Thanks   

I'm unable to control the volume of my Sonos Move without unlocking my Pixel phone and opening the Sonos app. This can't possibly be right? I've updated the settings per the help article and restarted everything but it's still not working.When you're listening to music you should just be able to pick up your phone and adjust the volume. Needing to unlock it and navigate to the Sonos app to change the volume is madness!  This is my first time owning a Sonos product (I've been 100% Bose up to this point). Bose allows me to do this. Surely this is a bug? If not this thing is going back.

Hi!Previous threads here on this topic are closed so i open a new one.I have a Sonos Beam Gen 2. Its nice but I am shocked i cannot use any headphones any more?If my Samsung TV is in HDMI ARC mode, it will not let me connect any headphones. This mode is normally for HDMI A/V Receivers, so you can connect your headphones there. But the SONOS Beam has no option to connect headphones.. So thats it? SONOS must have thought of this no? People might want to use the beam but also sometimes headphones? Or is this a kind of apple thing, you are using it wrong? The beam is so awesome, you shouldn't use headphones? Please explain.. Btw.. I read one advice here, to use an additional external bluetooth transmitter with the optical out of the TV, which is always active. tried this and doesnt seem to work for me. I think the transmitter requires PCM Output but the beam should get Bitstream / Dolby Digital. And i wont switch this every time i want to use headphones.. SONOS please tell me you thought o

Buenas tardes, solo para saber si alguno tendra la experiencia de usar este divisor como alternativa al HDFURY ARCANA para poder sacar sonido dolby atmos desde mi televisor antiguo o desde un dispositivo como Chomecast  

Very often, my Sonos will turn its volume up to 100 by itself. Even if I turn it down, it ramps up to 100 over and over. I am using the Spotify integration on iOS. However, I’m changing the volume using the Sonos app directly.My phone volume is NOT at 100.Also, after it turns itself up to 100, if I pause it, it usually insists on starting to play again. I have to pause it two or three times total.I saw a thread that this was fixed on Android years ago, but it keeps happening on iOS.It’s not just an inconvenience—I’m listening to music with my one-year-old baby and it terrifies him to the point that he screams and cries. One time he was so close to the speaker when it happened, I was worried it would cause him hearing damage.

For the past 5 or so minutes the Office system has been horribly cutting in and out.  One of the Ones will play for a second or so, then the other.  Then the Sub.  Not once did the Roam cut out.  How is “interference”  only affecting the Office system?  989024897  Frustrating.  It makes it very hard to demo a system to a potential client when the system does not work.

I have an old ZP80 system that I use strictly for playing music from a vast catalog of music and podcasts that keep on my NAS.   So it’s all inside my personal network.   I don’t route any streaming or outside services, e.g., Spotify, Apple, Google, etc, through my Sonos system.   No do I have any accounts with those companies.So was surprised the other day when my GF, who has Google and Spotify at her house, but not Sonos, was at my house and was able to play music from Spotify over my Sonos system.   I called Sonos support and they said that Sonos exposes an API called Direct Control to 3rd party services such as Spotify, so all she needs is her Spotify app on her phone to play music through my Sonos system.  How do I disable that feature on Sonos?   I don’t want Spotify to have access to my Sonos system, or to be able to route content through my network or gain marketing information by knowing that content was routed through my network.   I want to keep my Sonos system tightly butto

Hi.I have a Sonos Beam Gen 2 and TCL Series 6 55” Roku TV (55R635) and I have them connected via eARC HDMI cable.I’ve had the Beam for about six months and over the last two months I have to constantly unplug and replug the Beam to get sound going. I’ve tried three different HDMI cables to no avail.I just completely reset everything with a new 8K HDMI cable, unplugged everything and waited ten minutes and reset from scratch. The Beam was found in CEC and everything was fine. Then I plugged in the cable box and xBox and then the Beam drops out of CEC, but the sound still worked. Then after the TV goes into sleep mode and if I want sound when I turn the TV back on, I have to unplug the Beam and then plug it back in and then I have sound.I have a similar TCL Roku TV in another part of the house with a Bose soundbar and have never once touched it after initial setup, so I’m at a loss here.Thanks.

Hi all,I have just moved into a new home and want to get a Sonos Sub and either Beam or Arc to improve my TV audio. I don’t mind paying the extra for the Arc but am worried it might not agree with my room shape with some of the surround effects. Ceiling height is standard at around 8ft, but we are in a room which has been made open plan and we are using half of it for TV/Sofa so while it’s almost perfect square on 3 sides, the left side walls are a lot further away. Will this cause issues with the sound? Have attached a rough sketch of the room shape.Thanks for any help!  

When watching my Sony Tv and listening to the sound through my sonos arc i can control the volume level up or down , by using the appropriate buttons on the TV  or Virgin media Tivo box remote and that works fine.However, when playing music through my sonos arc from, for example Deezer, i can only adjust the volume up or down by using the sonos app on my phone, whereas until recently, I have been able to also control the music volume using the appropriate buttons on the TV and virgin media Tivo box remotes.I just spoke to a Sonos technician/ engineer and he said that the TV and virgin remotes cannot control the volume of music on the Sonos arc and that i must use the app to control the volume…… even though my system has worked like this ever since it was brand new ( maybe 2 years or so old). OK its not a major issue and i can control the volume on the app, but it used to be so much more convenient to adjust the volume using the \tv or virgin remotes.I cannot understand why this has sto

I currently have an Arc and Sub 3 together as I system. I know it will not do surround sound but I have a pair of Move’s coming. I think this will be a good little casual listening system for my upstairs.  My question is how do I add the two new Move’s? I believe that I add each one as a different room and then I pair the two Moves.  I also was wondering about syncronizing volume between the three parts of the system, Sub, Arc and Moves. Is this at all automated so that they are balanced with one another or do I just adjust each volume independently by ear until I have the balance to my liking? Thanks very much for your help. Cheers.

As above.I am not sure if anybody here use Untangle firewall but there seems to be a problem with Multicast traffic from the Beam. I can see the Beam issued with my assigned static IP but other than that, it doesnt to be able to setup properly.Any ideas to solve it?

Help,This is so annoying and it never used to happen. I have had Sonos Speakers in every room since 2018 and no problem until recently. The first alarm is set for 5am weekdays to play LBC on Tunein. The second one is set for 7am weekends to play Classic FM on Tunein. The problem is totally Random, some days it happens and others it doesn't. I had a 46 minute one to one with Sonos on Wednesday 18th May and the alarms worked for 3 days until the problem started reoccurring, again randomly. The case number is 03899693.