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bachya1208
Contributor I
July 10, 2022
Answered

Sub says it's connected to Playbar, but no sound is output

  • July 10, 2022
  • 2 replies
  • 549 views

Hello,

I’m having an issue when I try to add my Sub (wifi) to my Playbar (wired with wifi disabled). The iOS app chugs away for a while, then says, “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”

However, when I exit that screen, it shows the Sub paired to the Playbar – I can turn it on/off, manage its EQ, etc. However, when I play something through the Playbar, no sound comes out of the Sub.

I’ve submitted diagnostics 1420622505. Thanks!

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Best answer by bachya1208

Got it figured out. Even with the Playbar wired, it turns out it needed to have wifi enabled, as well, for the sub to work as expected.

2 replies

bachya1208AuthorAnswer
Contributor I
July 10, 2022

Got it figured out. Even with the Playbar wired, it turns out it needed to have wifi enabled, as well, for the sub to work as expected.

    106rallye
    106rallye
    July 11, 2022

    Indeed. Wifi off in this context for Sonos means “all wireless connections off”, including the wireless connection to the Sub.

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