Terrible Sound Quality from Ray

  • 12 July 2022
  • 2 replies

I have purchased a Sonos Ray and connected via optical cable to a LG 55 Web OS TV with Magic Remote. Now, everything has appeared to be connected correctly along with Sonos 2 app on my Oppo Android phone. I believe I have tried all settings on the TV and the Sonos app, however, the sound is much less in quality than what the TV produces. Yes, more Bass but quite burring. Voice has like a added burr at the end of each word. Tried more and less Bass and Treble but that does not work. Night Sound and Voice Enhancement on Sonos does also not work. On the TV, I have changed all of the sound settings to no avail. I previously used a Yamaha Soundbar which I now think was a better proposition due to far less sound distortion. Where do I go from here?


Best answer by Airgetlam 12 July 2022, 07:18

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2 replies

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Thanks Bruce.

I will have to give that a try as I'm running out of options.