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I am wondering if anyone has ever tried using both the in-wall and in-ceiling speakers for surround at the same time using an AMP. I am setting up a new room, and am looking into possible doing both to create a sort of rear surround bubble for my Arc + Sub. TruePlay supports those speakers so it could also do the tuning to adjust for having both.  I know we can’t do Atmos and that it would just be a 5.1.2 but curious to see how it would actually sound and work as a rear surround. Anyone ever try?

Sonos one sl (only one) making cracking noises while in use. 

Help. I have a Sonos Roam - works brilliantly at home on home wifi, and I can Bluetooth my tv in my caravan.but I can’t get the roam to connect to my caravan WiFi - I have a tp link router in my caravan it would be preferable to use WiFi (connection, sync, quality)

HelloI’ve recently bought a QN800A Neo QLED 8K HDR as its got eARC I decided to upgrade my Play bar to a Arc.  Its’ linked up to two Sonos 1’s and sounds amazing when using the apps through the TV.  It sounds great when gaming too, last night I was looking at reviews and one guy was on about ready player one as a great test of the Arc’s capabilities so I stuck the Blu-ray in my Xbox series X and realised through the app that it was only playing in multichannel ppm 7.1.  Then realised that you have to download the Dolby atoms app and set it up that way.  Sounded amazing blah blah… Turned the xbox on today to have a blast on Halo and the sound drops out intermittently, while it’s on it sounds fantastic but keeps dropping out.  I’ve got it all set up asTV settings:HDMI-eARC Mode (Auto)Digital output Audio Format (Passthrough)Dolby Atmos Compatibility (On) Xbox settings Display 4K UHD 120 HzSpeaker Audio HDMi Dolby Atmos for home theatre. (Additional options Allow passthrough) Any ideas ho

In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?

Is there any benefit at all in accessing Apple Music via the Sonos app, when I can stream directly to my Sonos Speaker from Apple Music?

I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen,  but it seems unable to connect to the internet and therefore my account.Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.

website (https://www.sonos.com/en-gb/shop) crashes every time I try to shop with message "Application error: a client-side exception has occurred (see the browser console for more information)."(https://www.sonos.com/en-us/shop) does not appear to have the same problem. But I need to purchase in GBP as I live in England.

I bought Pro-Ject Debut Carbon Turntable a few months ago, It was working perfectly until recently when the speed switching button stopped working properly. Instead of changing speed, now that button will simply switch the turntable off. Its incredibly frustrating as I just bought a number of 45s. I have tried everything I can think of but Im pretty clueless on this. Can anyone help? 

Currently i have a sub, 2 play one’s and a playbar setup as my home cinema surround setWill it have any added value to replace the playbar with a ray…. Or would this be downgrading? Thanks upfront for your advice

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

So getting very frustrated with radio keep dropping out, this is on various Sonos devices and using TuneIn and Global player app. Uninstalled it all yesterday and guess what once back on within a minute radio dropped out.Any ideas please, using a Sonos booster and have good broadband along with a mesh system so at a loss Thanks

The Sonos App displays an album in the wrong order.  iTunes displays the album in the correct order.  I have deleted the album and reinstalled into iTunes library with the same results.  Help appreciated.

Morning all. Have a robust Sonos system that rarely presents a problem but I do have an ongoing problem with the Sonos app loosing the connection to the Sonos system when being used outside. Just to describe what we have ….. a number of devices on S2, all hard wired, all up to date and nearly all feeding in-ceiling speakers. There is also a small S1 system of 2-3 devices upstairs. Also hard wired. Also a Port feeding a large Pioneer AV amp to a 7.2 system outside speaker system …  Evid 6.2’s and B&W PV1 SW’s. Works really well. The wireless network is a Netgear Orbi system with 4 satellites. One in the kitchen and one hard wired in the shed to cover the garden.  The mobile is a Sony Xperia 1 III connected to wireless and signal seems very strong. But whilst it runs nicely 80% of the time, it then looses connection and no control of any devices is possible. I cannot say for sure but it seems unlikely the wireless signal would be the problem. The distance between each satellite is ma

I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know,  the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?

Apologies if this has been answered before, but many of the threads I’ve found are questions regarding third-party amps or speakers.  I recently purchased an Arc. I’d like to connect my turntable (Audio-Technica AT-LP60X, with built in pre-amp) via the Port. Will this “work” with a Sonos Sub in the same room?Just trying to listen to some LP’s. Thanks in advance for any help. 

Hi,Tonight my Sonos Move suddenly played Music very loudly in my kitchen (a bit after 3 AM CET, everbody sleeping). No neighbor using our wifi, no trace inside the app or alexa.1342612997 (diagnostics)Could you have a look into it?Many thanks in advance 

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

Good evening, Last month I installed the Sonos Amp with two outdoor speakers on the back patio. The Amp is in our pool house and we enjoying streaming music with the S2 app.  I'd like to set up an outdoor projector so the kids can watch movies, and ideally have the sound play through the speakers (S2 app)?  From my research I'm hearing that I need a projector with HDMI arc?  If this is the case I cannot find an outdoor projector with this option.  Any thoughts?  I have a Samsung Note 11 for a phone.  My hope was to stream Netflix, Disney, Amazon Prime Video and have all the audio play on the speakers.  I appreciate the help and feedback!

I have it plugged into my router via ethernet I’m sure the firmware is out of date.I tried resettingany thoughts? 

I recently finally upgraded from S1 to S2, got rid of my Sonos Connect (Gen 1) and added a Sonos Roam.  Ever since then, I’ve had a heck of a time with the S2 apps.  Every time I start the app, whether it be Android, iPhone, or Windows Desktop, it will often fail in finding my system, or if it doesn’t fail, it will take about over 2 mins to finally find the system.  I never had this with my S1, so I’m not sure why these apps are having a hard time finding my system.  When it is found, then things are usually ok, until I stop using it and open the app again later on.  I’ve cold rebooted each player, and reset my router many times.  I can see all four Sonos speakers in my Router’s IP list and they are all on the same 2.4Ghz network.  I can’t figure why it does this and it’s super annoying knowing that I can’t use my Sonos for a while after starting one of the apps.  I have to hope that it will find the system and if not, keep relaunching it.  I’ve even uninstalled and reinstalled the app

Keep dropping link to Spotify, speakers of older type won’t connect, but If grouped with newer speakers - move for instance - will work, but then drop the link again after varying playback times.  excellent broadband connection, strong Wi-Fi, all systems up to date come on Sonos, do better! great speakers, awful software. 

Just set up my Roam onto my sonos system.  When trying to connect Alexa, I get the message ' Something went wrong with Amazon Shopping, Amazon Shopping closed because this app has a bug' Any advice appreciated. 

Hi all.  I can't believe I'm the only one frustrated that I can't choose the timing of the timer programming that controls when playback stops.  1 hour or 2 hours....why not 1h40...?  especially for the evening.  A timer like on a telephone would be so much more flexible to use...Is that really too much to ask of SONOS...?  I really don't understand how this could have gone on for so long....I'm counting on the most seasoned to send the request back to the appropriate services.  THANK YOU in advance for all of us.