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Hi there,I’m trying to group my rooms and the options, “+” and “Everywhere”, that are seen below are missing from my app. Any thoughts on how to address this?Group and ungroup rooms | SonosThanks in advance,s.

How would we disconnect my wife's iPhone so I can connect my Android to SONOS please??Thank you

My 2 Symfonisks in my home office on the 2nd floor stops playing regularly. The other Sonos devices are working properly. I'm guessing it's wireless related, but I'm using SonosNet and the Symfonisks are not more than 3 meter away from the Play:1s. Another thing is that it’s also difficult to connect using Airplay to the Symfonisks and when it's connected it will disconnect after a short while.My setup is: Ground floor Living: Playbar (connected to router with ethernet cable) - Sub - 2x One as surround Ground floor Veranda: 2x One (pair) First floor Bedroom: 2x Play:1 (pair) Second floor: 2x Symfonisk (pair)All devices show WM:0Could you please advice what would be the set up?

Hi, we have old sky boxes and have been putting off switching to sky Q with poor broadband and also because we heard there were issues with Sonos compatibility. I can see there are a lot of problems on here but a lot from quite a while ago and with gen 2 products. We have the original sound bar and sub with the sonos 1s as the surround speakers in one room and the first sonos beam in the other.  Is this likely to have any issues if we change to Sky Q? Thanks very much 

He hecho todo lo recomendado: mi ISP creó una red 2.4, me puse al lado del router, reinicié el sistema. Nada funciona

I have a MOVE in fam room and one upstairs in a bedroom.  If I want, can I have them play music together, like stereo?  thanks

Hello all,I have successfully added and authorized the BBC Sounds app within Sonos, but get an empty window with the message ‘Can’t browse music’. I am in the UK. I can’t see any mention of this problem anywhere. Any suggestions?Thanks 

Since today, my apps (iOS, Windows, 3rd party, ...) no longer show album art, title, artist, progress bar, etc. when I start songs by voice with Alexa. In these cases, the music is then streamed directly from https://d3rz60g1mtspwx.cloudfront.net and the info set is also reduced. Volume, Start, Stop all still possible, it is only nothing more displayed and strangely different streamed.currentTrack:absoluteAlbumArtUri: "https://d3rz60g1mtspwx.cloudfront.net/usw.duration: 0stationName: ""trackUri: "https://d3rz60g1mtspwx.cloudfront.net/usw."type: "track"uri: "https://d3rz60g1mtspwx.cloudfront.net/usw.If I start via Sonos app from Amazon Prime, it is as before and until yesterday and everything is displayed., it runs over the Sonos network and the info set is completely as always/beforecurrentTrack:absoluteAlbumArtUri: "https://m.media-amazon.com/images/usw.album: "On ne change pas"albumArtUri: "/getaa?s=1&u=x-sonos-http%3acatalog%252ftracks%usw.artist: "abc"duration: 186stationName:

I switched the source of an alarm to BBC Radio 1 on BBC Sounds. It was previously set to the same station but on Tune In and has worked flawlessly for around 5 years. In the two days since I changed source I've been woken with the Sonos chime. I'm running S2 although I've only been on S2 for about a week. Anyone else have this issue?Cheers

I have a stereo pair of nest audios in the living room and i’m thinking of upgrading to either a pair of google home max or sonos 5. I was leaning towards sonos since its not a discontinued product and in future i’ll be able to add more speakers for home cinema etc. i was thinking i’d be keep a nest audio to voice control the sonos, glad i found this forum to check! as i understand it i won’t be able to voice control a stereo pair for playing music, changing volume etc and it all has to be done by phone or physically? and simple things like setting an alarm doesn’t work at all even if it wasn’t a stereo pair? 

Hi...I have a Beam (V1) mounted under my TV for listening to video. I have my favorite old Pioneer SX-727 receiver for listening to music. How can I use the speakers wired to the Pioneer as my rear channels when listening to video? Is the Sonos Port product what will allow me to pick of the rear-L and rear-R channel, and plug them in as an Aux source on the receiver? (To be clear: Not trying to get audio out of the Pioneer into Sonos, only Rear channels out of Sonos into Pioneer.)  Thank you...Chris  

I would love to get the Pro-Ject T1 and hook it up to an entertainment system with 2x sonos one speakers (gen 2), a gen 3 amp, and an arc. Is that possible? 

I have an Arc, Sub, 2 One SL, and a Boost. 2-3 times per week (that I’ve noticed) Sonos disconnects from my WiFi. I know my WiFi is alive as I work from home and am always connected. I usually notice when I ask Alexa a question and my Arc doesn’t respond. After a few minutes, everything comes back alive. Today I noticed a disconnect and I saw my Sonos devices connect thru the app.  Are there any logs that I can check to determine if it’s a problem with my Boost, Arc, or my WiFi?

Hi—we tried to connect our new Beam Gen 2 to our TV, and now the TV cannot play audio at all.  So we are looking for a new TV that is compatible with the Beam Gen 2.  For those of you that have and use it, what TV have you successfully paired it with?

Hi everyone. First of all I beg excuses for my english.My room has the following configuration: two stereo Five’s and a Sub (gen 2). Five’s are new. The sub is a refurbished one bought on Sonos site in december ‘21.The sub performs correctly. But two minutes after stopping music reproduction, you can hear one single soft “pop”. This happens also when the Sub is off (flashing green light).Is it normal?Diagnostic report 1879570162Thanx! 

Hello,Is it possible to connect YAMAHA RX-VX85 to Sonos AMP just as a FM radio source? There are no speakers connected to YAMAHA RX-VX85. Just the SONOS AMP, 4 IN-Ceilling Speakers, SUB and soundbar.

I'm struggling with where to position my Sonos Arc for atmos sound effect.  The Arc paired with two sonos ones as rear speakers.  My room size is 19ft long x 13ft wide and 7.5ft high with the sofa on the opposite wall 19ft away from the arc.  My TV is mounted on the wall and I was wondering;- Would i be better mounting the sonos on the wall or on the TV unit?- If it is on the wall, how high off the ground should it be?- I have seen videos about angling the speaker to gain a better sound.... is this the case? Any help is much appreciated!

I have just “upgraded” from Connect:Amp to Amp.Previously, I had a Connect:Amp working as a main music player, but when I played the TV through a Playbar, the Connect:Amp would feed surround sound to the attached speakers.I now find with the new Amp that there is only the option to use the Amp as a main source OR as surrounds (front or rear). Can it really be that Sonos has removed functionality from the new product or am I missing something?

Good morning everyone! I’ve been struggling to get the soundbar to work appropriately with my television. I’m constantly having to monitor the volume levels while watching programs because the action will be super loud and the dialogue very quiet. I have the app and see that I only have three settings to work with: bass, treble, loudness. Is there any other function or program I can do to level this out? Surprised there’s no EQ presets to work with.  Let me know your thoughts, thank you for your help. Television: Sony 65” X85J Series LED 4k Model: KD65X85JSoundbar: Sonos Beam (Gen 2)

Is the lack of Apple Music lossless support a Sonos Issue (haven’t got to it yet) or an Apple issue (not allowing other providers to access the lossless streams)?I actually think Airplay does sound better, but that is not why I bought Sonos speakers. Thanks

Version 14.4 not allowing any adjustment on the subwoofer. Please advise…...

Hello,I have been forced to turn voice control off on my new ARC because it thinks it hears ‘Alexa’ ALL the time when it hasn’t.  Tonight during playback of a film it activated three times in as many minutes.  It’s infuriating and I’ve had enough.  I shall put a my echo dot Alexa back in here tomorrow unless anyone has any idea how I can make it less sensitive?

Hi, since the update, when I connect my Roam via Bluetooth the blue light now blinks.It works ok and connects to my phone but the light is no longer static.Is this a known new issue?Sent diagnostics - 557426063

I have played Plex music from Sonos for years. Yesterday when I opened any of my Sonos apps when I select Plex I get the message Unable to browse music. I rebooted Plex, reestablished the music service in Sonos and the same. I know Sonos can reach the music in Plex because when I play Sonos Playlists that have Plex music it works. Any idea?

I bought my Sonos Roam couple of months ago I connect everything with my Wi-Fi and my phone two weeks ago I bought new phone I Connect my phone to Sonos App of course but I forgot to connect to Sonos Roam to my new phonenow I’m vacationing in Bahamas and I cannot connect my Sonos Roam via Bluetooth help