Answered

I have an Arc for the front of the theatre with a sub woofer.I also have a pair of in ceiling architectural speakers in the rear ceiling. These are also sort of in the kitchen area as the room isn’t that large.The pair of rears are connected to an amp so i can have the full 5.1 but i was wondering if i wanted the rear pair to just play music as a zone of audio like the rest of the house is it easy to switch between the rears being music zone only to then be a part of the 5.1I didn’t think i needed to buy a second amp for one pair but maybe in the Sonos app / settings it’s just switching there? 

I have a turntable for about 6 months I am having issues with the sound being muted or muffled, especially vocals on my records. Are there any setting on the Sonos 5 that need to be adjusted to clear up the sound quality? Could it be the needle on the turntable?

Any info on what the fixes are for this?  I want to play my Moves outside but not if it means resets and frustrations once the battery passes 50%  

diagnostic number 813194437

When I open my Sonos S2 app, more often than not it finds my S1 system and won’t let me access my S2 system.  I have to keep shutting down the app and reopening it until it finally picks up my S2 system.  Is there any way of avoiding this issue?

I wish to have an easy to use NAS for playing music onto Sonos, I’ve read lots of articles and it’s confusing me. can anyone recommend a simple NAS that can be used without too much altering of protocols or security settings or other apps 

HI,  I recently added my iTunes music library to the Sonos app on my PC.  All the songs are there and its even plays a few bars of them but then loses connection and moves onto the next….its driving me mad….any ideas,  the music library I stored on an external hard drive wired into the PC.

I have 3 Symfonisk Bookshelf speakers all in the same room, on wifi, connected to an access point pretty much in the middle of all 3 and I can choose different music to play on each speaker at the same time without issue. The issue I have is when I try to play the same music to all 3 at the same time it only plays through one. If I choose any combo of 2 to play then it works (speakers A+B, B+C, A+C all work). If I stereo pair 2 together and play to that pair and the 3rd it still only plays through 2. Anyone have any ideas on what else I can try?

Hello,Can I use the available port on the Sonos Boost as a regular ethernet switch and, thus, use it to extend my network coverage or is it to use only with any other Sonos devices ?Thanks in advance. 

Problems?

This is basic enough that I must just be missing it somewhere in the App.  How do I change the order of the podcast episodes in the Sonos app for PocketCasts?  I want the oldest unplayed episode on top, not the most recent.

My Sonos S2 app (up-to-date) has once again stopped working on Android 11, showing only screens with blank placeholders for everything except System, where it wants me to update the firmware on my Sonos One pair.Aside from the fact that I don’t generally want to install updates to make unknown changes to a stable system that I’m not asking for, and I resent being forced, my particular issue is that I’m afraid of losing access again from my Win7 desktop. It took a considerable effort of working around annoying Sonos roadblocks to get the mandatory S2 app running (with limitations) on Win7, and I’m afraid if I do one of these irreversible firmware updates on the speakers the Win7 app will tell me it can no longer access the speakers because Sonos has arbitrarily decided that it can’t.I know this is likely pointless grumbling, but is there any way we can get Sonos to consider:stop forcing unnecessary firmware updates make it clear what historical functionality will be lost with each firmw

I take my Sonos Roam with me to work. I’d love to listen to Sonos Radio HD..but apparently you have to be part of the “network” that is connected at home to play it - not sure if that’s because HD sound needs higher bandwidth or something else. So two questions: You still can’t use Sonos HD Radio unless you’re part of your “main” network, correct?  If #1 is correct, will that ever change so if you are on the go you can listen over cellular/bluetooth? I mean even if it’s not HD audio, just the fact it’s available would be nice.  My understanding is that you can’t listen at all unless you’re part of the main home network. 

Hey guys,i have an older Philipps TV, a Cable Box, AppleTV and a PS3. The TV has three HDMI inputs 1 (with ARC), 2 and side. So far, after installing my Beam on hdmi 1, AppleTV on hdmi 2 and the Cable Box to side, my setup works as expected with the Beam delivering audio via ARC from the currently playing device (I.e. AppleTV or cable box). However in this setup, I have to plug the PS3 (serving mostly as Blue-Ray player) into hdmi side instead of the cable box, when I use it, and plug the cable box back after use, which is tedious (wall mounted TV) and the kids often forget after playing, so my wife complains the TV is broken, when hatching her shows. :-/Thus, I was thinking, if there is a splitter or other device, so that I can plug the PS3 back into hdmi 1 (Video and Audio in), but have the arc signal passed to the beam?thanks in advance!

One of my original “Connect Amps” has failed and I must replace it with the newer “Amp”. I currently have an original “Bridge” hard-wired to my Ethernet switch in a convenient location and the Bridge communicates wirelessly to the Connect Amp. Will this setup work with the newer Amp? I’d rather not run an Ethernet cable to the place where the Amp must be located.

I currently have the TV auto play option on, so if I’m listening to music and turn on the TV, the TV sound will take the priority. But is there a voice command to easily switch back to music and have it resume my song, or is my place in the song gone when it switches to the TV?

Does plugging into Ethernet degrade audio performance of ATMOS or other content in any way or can it only help with bandwidth for streamed audio content? My understanding is... as long as optical adapters to port audio into the arc are not used, and the eARC from the tv is used via a quality HDMI cable, it will have the bandwidth to carry the Atmos content from the tv to the arc. (Obviously the quality into the tv also matters.) Basically don't try to use optical period. If I have hard wired ethernet, plugging ethernet is better than wifi. I have hard-wired ethernet to the Arc, and I use the hdmi over eArc from the tv to the Arc. I was hoping someone can confirm this is optimal? Also, for sonos sub, and/or one sl's ....plug the ethernet directly in or let the built-in wifi from the Arc push this to those speakers? Which is more efficient/better/etc.? Wondering if there are tradeoffs to consider. I appreciate any insight any Sonos engineers might be able to provide.  Thanks in advance! 

I haven’t found an answer to this one via the search so apologies if this has already been answered.I see that the S1 Sub is compatible with the S2 app, but the Beam S2 is only compatible with the S2 app. So why can't I add my S1 Sub to my media room with the S2 Beam via the S2 app? Just doesn’t see the Sub which I have disconnected from a S1 room completely.My media room is run on my S2 App. Every other room is via S1 and is working just fine.Thanks

Anyone know how to make this work?   

Sonos has just sent me an email saying ‘Whats new on Sonos Radio’ here in the Uk Telling me great news Sonos Radio is online click on link to go to our new Radio Page WRONG the link takes me to their existing page with there products etc.anyone else received this premature email this morning looked online and see no new announcement from Sonos either  

When adding new sub-folders to the main folder in Music Library, is there a way to rescan the folder so that the new sub-folders are added?Or..Is the solution to delete the folder then add the folder after adding the new sub-folders?Mitch

When is this coming, either through casting (not bluetooth) or as a service?

I am not again scrolling through similar issues that were raised years ago - I would like a new topic opened please. I have an Echo Dot and a Sonos One.I have had same for 4+years.When I ask the Sonos “Alexa, play Absolute Radio” or “Alexa, ask BBC to play Radio 2” or similar commands, I get the expected response: E.g. “Absolute Radio from Planet Radio” or “BBC Sounds, and the jingle.Then SILENCE.This does not happen with the Echo Dot.I can start any radio station or music from the app on my iPhone.But when I ask Alexa to “Stop playing”, NOTHING HAPPENS.  I have to unplug the damn thing or use the App.Yes, I have checked the microphone (why, I don’t know because my voice was clearly heard!).Yes, I have reset the One and started from scratch.Yes, I have disabled and reenabled all the skills.This MUST be an issue with Alexa & Sonos (My Echo Dot works fine)PLEASE CAN SOMEONE COME UP WITH A SOLUTION. If you cannot notice, I am getting VERY FRUSTRATED with this.Thank you

I keep my Sonos system on S1 because I have a first generation Play:5 that is hooked up to my record player. A houseguest recently tried to upgrade my system (thinking they were being helpful) and of course crashed the whole thing. I’ve tried the usual steps to factory reset and downgrade my products (I’ve done this before successfully when I first set up the record player) but now when the setup wizard gets to the stage of the final “push button/hear chime” after plugging in to ethernet, the process fails. I am given a “this device is only compatible with S2 system” message, which is entirely untrue as these are all S1 compatible devices.  I’ve factory reset over and over, reset the apps on all devices, and reset the router. All to no avail. Please help! 

Hello, can’t quite find my exact question/answers in past threads.I want to buy an Arc (centre) and 2 x SL’s (rear L&R)If i want to integrate 2 of my existing speakers (front L&R) and my existing SubIf i buy a sonos AMP, can i get a 5.1 surround set up from my TV?thanks.