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It’s random, happens 2-3 days a wek, but the addition of a Beam 2 seems to have created this issue.Hisense U7GBeam 2Apple TV 4KBefore the Beam it never happened.Any ideas? 

Within the last 2 weeks I have bumped into a very frustrating issue. I use Plex to access my stored music on my home media server. It is all ripped as Apple Lossless (M4A). I can login to my collection via the Sonos / Plex service, see all music artists, etc. However, when I attempt to play a song, nothing happens and I eventually see a message: "Unable to play "[SONG TITLE]" - unable to connect to Plex"I have tried to following steps:Reboot modem and switch. Logout and reauthorize Plex service Double checked all setting in Plex server and confirmed Remote AccessYet, I am still unable to play any music.HOWEVER, if I use Plexamp (or the Plex app) and then select one of my Sonos speakers to play, it does work.I have called Sonos support twice, and first-level support is unable to offer any fixes other than the steps already followed. I am also being told that I will receive and email to coordinate a second-level support call, but the email never comes.Any help or ideas to solve are MOST

Hi. BBC sounds app is not visible so cannot play BBC stations. many advice? 

Hi all and apologies if this has been raised previously.I have recently purchased a fabulous LG C1 tv and the picture is amazing.I have also had some work done mounting it on the wall and the electrician has provided two hidden hdmi leads in the wall. Devastatingly there isn't an optical cable buried in the wall which now would leave me with it visibly attached to my playbase. my question is, Is there a connector that will convert optical to hdmi then I can use existing cables?I can see the sonos converter cable won't work with the playbase.I also have a sky q box but Netflix and Amazon prime are far superior on the tv so ideally would want the sound coming directly from the tv than just the sky q box.hopes this makes sense and any thoughts appreciated Wayne

A year or so ago I got my system setup to work, eventually….then moved, so ended up with a new router. Now I can’t get it to work no matter what I’ve tried (router settings, restarting Plex, etc). Plex is running on the My Cloud NAS, and everything works great from Sonos, I can see My Cloud as a source, play from there, etc. I can see both the HD and the Sonos speakers in my Network Folder on my laptop and they all have the same subnet. But not matter what I do I can NOT get the Plex server to ‘see’ any Sonos speakers when I try to Cast using the Players icon at the top (this part used to work).I feel like this must be a gateway thing, but it seems set up right, UDP is enable, it doesn’t appear to be NAT issue.Any ideas? I am also posting in Plex, but thought someone here might know something.Thanks.

I have a fourteen zone SONOS S2 system connected to a Xfinity XB7 Modem that has the Xfinity Generation 2 Pods connected. The Xfinity XB7 modem has the Wi-Fi selection set to automatic and it appears to be using channel 6, which is the same channel that the SONOS system is on. I have eleven SONOS components connected to TP-LINK managed switches that have been configured for RSTP / STP.The system can play music from my SYNOLOGY DS1821+ NAS which is running the DSM 7.x operating system. I have a SONOS specific account, and all music has been ripped in the FLAC format. The SONOS S2 system is using SMB3. On various iPhones (8 and 8 Plus) and an iPad Air whenever we open the SONOS app the SONOS playlist may not be visible. If I force close the app a couple of times the Playlist will reappear. This will last for a short period of time and then it will disappear again. The Playlist will appear all of the time on the various Microsoft Windows 10 Pro computers that I have running the latest SON

When streaming music playing through Sonos randomly it plays a very loud static noise. It does this randomly about every 5 minutes or so. Static only last a second. It over takes the music and comes through all my sonos speakers. I have a playbar, sub, and two play 3’s grouped in the same room, and a play 1 group in another room. I have the playbar connected by Ethernet cable to the modem. Every other speaker is on WiFi. They have good connection with the router as they’re no more then 20’ on the same floor from router.Anyone know the cause of this and how to fix it?

I have a long playlist (3,295 songs) that won’t load completely on my PC where my music collection is stored.  It loads ~ 3,149 each time I try, almost to the exact # of 3,149 each time.  When I try to load this playlist via my iPhone, I get an error message “Unable to browse music.”  I can load other smaller playlists via my phone and completely via my computer, so the issue must be with the number of songs.  I found on the Sonos website that the official Sonos limit is 40,000 songs on all playlists, which is what Sonos will sort.  The total songs I have on my iPhone and computer via playlists on Sonos is about 5,000, so I'm nowhere near this threshold. So what’s the problem here?

Xfinity/Comcast installed a new router. Everything is working fine except Sonos. I did not change any settings. I have the little white Sonos box and it is plugged into the router. I can see that Sonos is connected to my wi-fi network. I am running Sonos 2.I am able to play songs through Sirius but when I try to play a playlist from my Music Library (organized in itunes), it says server not found and it cannot see my computer. I know that the computer name is correct.What’s wrong?Thanks for any help you can give me.

My Symfonisk seams to playing music a split second faster than my Sonos One, this cause the music to be out of sync. does anyone know a fix? 

I just moved to a new house.  I set up my Sonos network at the new place with the new router using my phone, but my PC cannot connect to the network.  As my music library is on my PC, this is really annoying.  Any tips?Again, the IPhone connects but the PC does not.My components are older. I jumped to Sonos +10 years ago and have the original Play 3s and 5s, along with some newer components like the Sonos 1 and Sound Bar.Thanks,Michael

I connected my Sonos Play 1 to my cheap projector that I bought online. It would seem that the audio lags. I have connected Sonos to projector via an aux cable. I don't think my projector has a Bluetooth option. 

I have a surround (Beam+sub+2xOnes), a Move and a Roam. I’m unable to see more than one product in my system. In the case of the Roam and the Move I cannot pair them as stereo because the system never detect both at the same time. If I turn one off, then the other is showing in the app.I tried factory reset all of them several times and make sure to Add product (I read a post where the problem seemed to be that the products were created in different accounts, but this doesn’t seem to be my case). I tried resetting the router, try to find the missing products, etc.Any more ideas? Thanks!

We’re new to the Sonos world and just installed the sonance outdoor 6 speaker / sub package that included the Sonos amp.  We’ve also got two Yamaha outdoor speakers mounted on our back porch and a surround sound receiver that is connected to our TV and ceiling speakers in our main room.  Trying to figure out the most efficient method to sync the two outdoor speakers on our patio and the surround sound system inside to the Sonos amp to create two additional “zones” to our existing sonance zone - any suggestions? It looks like I could get a Sonos port to sync one or both of those? Or would I need one port for each of those?

I currently have an Arc, a Sub and pair of One SLs, which sound great. I’m thinking of trying to connect my old Technics 1210s via an analogue Pioneer DJM-300 mixer (which should have the necessary pre-amps) and then a PORT.From what I’ve read, this sounds like it should work OK, and my primary purpose would just be for playing vinyl, but I’m wondering if it would be feasible to use this setup for actually mixing tracks. Would there be too much delay for that purpose?

I’m looking for some help with my Play:3 setup. I have 2 of them in my cafe and regularly each day they stop playing, the Sonos app on my pc reports it could not play or it is not encoded correctly. At the same time, my Wi-Fi drops completely and any other devices lose their connection as well.This has only happened since the Play:3 speakers were installed. When they are turned off the Wi-Fi remains active and stable.Can anyone advise me on what the problem is?Thanks in advance.

Greetings. Currently have older discontinued Sonos multiple room set up and looking to upgrade. All rooms have in wall speakers that came with house (not sonos speakers) and set up with older Sonos amps. is it better to get new Sonos amps (would need 4-5) and connect to existing in wall speakers or just get a bunch of Sonos wireless sound bars and speakers for rooms?4 of the rooms have tvs, other rooms/patio do not

I am receiving the “Unable to Browse Music” Spotify error that has been written about and previously resolved.  I have no issues with my other music services. Spotify results are returned when using the general Sonos app search feature (i.e. when I search for music using the magnifying glass) but when I attempt to use the Spotify app located within Sonos to search for music, I repeatedly receive “Unable to Browse Music” message (I can’t see any of my playlists etc.).  This issue started occurring very recently and is the same whether I am accessing Sonos from my iphone or Mac.  I have deleted and added the native Spotify app again (and again) on both my iphone and my computer - I also deleted/re-added Spotify within the “services” section of the Sonos app on both my phone and my computer.  Spoke to Sonos tech support who was - per the usual - super helpful and patient but after a ~60 minute call, the issue persists.  Suggestions?

I have an arc and would like to pair a speaker with it so a hearing impaired person can use it when watching tv. Can this be accomplished?

I have a decent size setup (~13 amp, 2 beam, 2 ARC, 2 playbar, 3 sub, 1 boost, assorted smaller older units) as well as Google Wifi. It's set up in "wired" mode - the boost is the only thing currently hardwired, the rest is on sonosnet (channel 6 currently). Most of the Amps are in a single room (powering speakers all over the house), along with the Boost. I have read plenty of horror stories of Google wifi and sonos causing spanning tree storms.  I have very occasional wifi problems, which may or may not be related.  However, I would like to endeavor to reduce wifi congestion, as I currently have 113 devices on my wifi network. I understand if I connect the amps that are all in the same room to the ethernet, but don’t disable wifi then they have the potential to cause some pretty complex spanning tree problems, but my question is this - if I use the "disable wifi" setting on my amps (and any other units that I hardwire), does sonos remove them from the spanning tree so the two spannin

I have a new Bluetooth record player amd would like to find a way to connect to SONOS One speakers....I have 3 of them already.Is it possible to use some converter like… Bluetooth Audio Adapter for Music Streaming Sound System, esinkin Wireless Audio Adapter Works with Smartphones and Tablets, Wireless Adapter for Speakers  

TuneIn will not connect to certain stations at certain times although I can connect to others stations without problems. In this case, these are the stations of Radio-Canada called ICI Musique and ICI Première. I listened to one of them (ICI Musique Montréal) around 12:00 today without problems. When I tried to resume listening 2 hours later, the “Tune In” jingle keeps repeating forever. I tried other ICI Musique stations directly from the TuneIn list but they all do the same. I get this problems regularly (every 2-3 days) and it has been like this for several months but it seems worse to the moment. If I listen to other stations or the music library for a while and come back, it might work again. I hope someone know how to fix this. 

How to add existing Sonos product to the new room?Please let me know on this 

Is there still no way of removing the Sonos Radio menu option?

New BT router. Now no operating Windows S1 controller!All parts of the Sonos S1 system working, except the CR200 controllers, which now display the BBC Sounds and Qobuz Music Services, but cannot access either. S1 mobile apps working, but what a drag they are - sucking the life out of the battery and never with you when you need a controller!However, back to the Windows S1 Controller. It states it cannot see my (existing) system. I have tried all the suggestions: restarting the router, restarting the Bridge (I do not use WiFi to connect), uninstalling and re-installing the Windows Controller. On set up of the re-downloaded Controller, set up states the “app” is ready, however the Conroller continues to state it cannot see my system.Any advice gratefully received that does not include ditching the Controllers and solely using the mobile and iPad apps, or using WiFi to connect (it needs an ethernet cable to the nearest speaker, which being a Play 5 is not easy to situate to connect by ca