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Hey hey, I just moved into my new apartment however when I connect my Sub to my 2 fives it wont work. I am seeing the sub in the app and it even reacts to the “show status lights” but no bass trough the sub, only sound from 1 side of the fives. I also factory reset all my speakers with no results.  Both my fives do work in stereo mode.  diagnostic: 217549706

I have a curated playlist on my iphone app that I have added to my playlists. I’ve downloaded the entire catalogue and even created an additional playlist (a copy of the original) on the app. None of these are showing up on Sonos. I searched for the curated list on Sonos, and it showed up in the search. However, when I clicked on the list it was empty.Any suggestions? I’ve seen old threads talking about the difference between iTunes and Apple Music, but surely that silliness has been solved with Sonos after two years.

I am running the arc via an LG tv and using the iphone to control settings(via sonos app) and I just read that tidal atmos tracks were now available on my iphone tidal app so was wondering how to “stream” them to my sonos arc.............1)Firstly I get the atmos symbol showing correctly on my tidal app on the iphone when I look at a atmos track2)I get atmos tracks to play when i use the LG tv's tidal app (I know this because atmos symbol appears on the sonos app on my iphone)3)When I try and play/stream to my sonos setup atmos tracks from my iphone tidal app - I get a few streaming options at the top i) firstly using my internal iphone speaker i get the atmos symbol displaying correctly and atmos is played ok ii)I also have a speaker symbol with my sonos room name - however this seems to play (be capped) at hi-fi quality if I try and stream an atmos track iii)I have an airplay streaming option with my sonos room name and this appears with the atmos symbol but it appears on my sonos ap

I have a One, Play:3, and a Beam. The Beam is wired directly to my TV and is great. No issues.The One and Play:3 stream through WiFi and constantly give me problems.Songs played through Amazon Music or books streamed through Audible pause, skip, or stop frequently. Audible books through the One are unlistenable because it will pause, then skip entire chapters. The app tells me that my internet connection is unstable, but I can literally put an Amazon Echo Dot 2nd Gen in the same place as the One or Play:3 and it streams through my WiFi with no issues. Has anyone else had an issue like this?

Hello,Everyday my Sonos beam 2 keeps disconnecting from the TV, I have to plug and unplug the Hdmi cable so it can work again. It's really random, what can I do please ?

I ran a diagnostic for the crackling in my Sonos one speakers. The number is 1499599893. Any help would be appreciated!

Hi guys,These past days I managed to finish building this set up.My settings: Beam 2 is plugged into the eARC HDMI port, PS5 is plugged in into the standard HDMI port.eARC output is enabled with passthrough. AV Sync Adjustment is turned on with Bypass on. DTV Audio Settings is set to Auto.The HDMI input is set to Bitstream.In the PS5 settings, I set the output to Soundbar.Even though in the Sonos app I get PCM Multichannel 5.1, the output is really low on LPCM. And by this I mean that most of the sound comes from the Beam (center and the other channels) while the SLs barely have some sound. On DTS/Dolby it's louder and it feels like surround.I enabled True Playtuning.Thanks!

Every time I initially start playing music through the S2 app to 2 speakers (a Sonos One and a Sonos Roam), the app says it is playing to both speakers, but only the Sonos One is actually playing any music. I have to go into the ‘Now Playing’ section of the S2 app, uncheck the Roam, then re-check it again in order to get the music playing out of both speakers correctly.This happens EVERY time I have stopped and then restart playing music.

I replace a Connect Amp with the new Amp and it is set up to play the rear wired surrounds and Sonos Amp but not connected to TV and existing playbar.  anybody know how I can integrate them together? thx

I just moved into a house already equipped with a Yamaha RX-A2070 AV receiver & MusicCast, four built-in Polk speakers (L&R, front & rear), a Polk soundbar/center speaker, and a Definitive Technology subwoofer.  the TV is an LG OLED CX.  I already owned a Sonos Arc and think its sound quality is superior to the Polk center speaker, and so I would like to replace the Polk with the Arc but don’t know how.  The Polk is connected to the Yamaha via speaker wire.  Is it possible to do what I’m planning or does it just not make sense to use the Arc this way?

I am an electrician who has a fairly nice sonos setup. I do run into problems in my living room (where most of my devices are located) with some audio lag when watching tv. I also have issues when connecting to multiple speakers on my iphone to play music in multiple rooms, and sometimes a speaker or speakers will just stop playing music while connected to multiple speakers. I was looking to try and fix this issue and was wondering if running Cat6 cables to each device would help solve them and also enhance my sonos experience (faster connection to devices, eleiminate the lost speaker issue while playing music in multiple rooms, and get rid of the lag I get when watching tv). My plan was (if I hear back that it’ll work and help) to run Cat6 to all of my devices throughout the house and plug them all into a network switch which would plug directly into my router. My current setup:Living roomArc (connected to TV with HDMI - I also have an optical cord I could use but didn’t know which wa

Hi all,I have a Dual 1209 turntable (my dad’s, from the 60s) with an RCA cable leading from it directly to my Sonos Port. Then I play my turntable via two play 5s (gen 2). The problem I’m having is that the volume is super low and it skips intermittently.Of note:It’s not the record skipping; I’ve played the same record on traditional wired, passive speakers. I’ve set the Source Level to 10 on the Port. It does increase it a little bit, but it’s still very low. As for the skipping, I changed the audio compression to compressed and that didn’t work. I have no wired Sonos products, so there is no channel for the SonosNet I have a Onkyo receiver (from the 90s) with a Phono setting which I used in conjunction with the Port when I was playing the turntable via traditional speakers AND a Play 5. The volume was low on the Play 5 then too.

Hi, It would be great if you can add the Option to have the TV Audio (wegen it is not a Movie with dolby Audio) in the rear / surround Speakers. Currently, they are useless Ehen no dolby xx Signal is available. Thanks       

I recently upgraded from the Playbar to the Arc. The Arc is paired with my two play 1 and a sub. My TV is a Samsung Q90T. Sonos is plugged into e Arc.I have PS5, Fire stick and Switch plugged into Hue Sync boxSo I'm trying to see if I have the best settings to ensure I'm getting the best sound. On the PS5 I'm getting 5.1 Dolby digital plus. Firestick I'm only getting Dolby Digital Plus 2.0. The switch is just stereo pcm…Do I have something set wrong causing the firestick to not get full 5.1? Do apps make a difference? For reference I'm watching a live game on MLB.TV through Prime Video. Just trying to get the best sound I can get. 

I use Alexa via my Arc. I always want it on. Unfortunately it regularly gets disabled by my dog or when it is cleaned because of the touch control. Is there any way to retain Alexa functionality but stop this button turning it off? Or must I disable it and buy a separate Alexa device?!Weirdly disabling touch controls for the Arc doesn’t disable the mic touch control. I even tried electricians tape over the button but it doesn’t block the finger tap being detected. 

I have a CD/DVD player connected to the Sonos amp using the RCA cables. All good for CD playing but how, if it's even possible can I watch DVDs? I connected the DVD video cable to the TV and can see picture but no sound. The only way I assume this will work is by connecting the audio RCAs to the TV but then I won't have CD audio.Any suggestions?

Have Playbar, Apple TV 4K and new Sony Bravia. Can stream music only with TV on. Music stops when TV is turned off.  Apple TV turns TV on when streaming music. Thanks in advance. 

Hi… I am installing a 65” TV this weekend and a Sonos Beam (2nd gen) underneath using a separate mounting kit. The wires will come through the wall directly behind the Beam. Is there any magic to how far below the screen the Beam should be mounted? Thanks!

I have had an intermittent WiFi connection problem ever since I set my Sonos system up a few months ago. It mostly happens when I want to play Amazon Music. Below are 3 screenshots.What usually happens is I get the middle screen first then it goes to the top one with the error message then a few seconds later I get the usual screen at the bottom.   I hasten to say that my internet connection/WiFi is all working at the time it happens. I have a Sky dual-band router so I am wondering if it is anything to do with the 5 Ghz channel as I have read that Sonos only uses the 2.4 Ghz band? It's not that much of a problem as it tends to sort itself out after say a minute or so but it is nevertheless annoying! 

I recently updated to Monterey 12.13.1 and find that Sonos isn’t able to access my music library, no matter what I do.   I ensured all the sharing settings were correct (they were not changed), that Sonos has full filesystem access; I rebooted, screamed, nada.   Sonos software version Version: 14.4 (build 67127100)Anyone else having this problem?  Monterey is feeling more unstable and perhaps I need to downgrade back to Big Sur. 

Hi I have an issue I no longer have the option of switching back to the TV speakers SONY KD65AF9, when I activate the TV speakers, the sound works for 2 seconds then systematically switches back to the Arc.I want to activate the Arc only when I watch a movie for example but not permanentlyThe answer from SONOS is to remove the cable and put it back when I want to use ARC but it’s not really a solution. Rgds

Hello.It’s been a while since the Soundcloud stream started cutting off: I always see only 10 records. However the Stream should be infinite. I don’t see the same problem in “Likes” or “New & Hot” sections. The problem appears in both Sonos iOS mobile and Mac desktop apps. I’ve submitted diagnostics, mu number is 691637994 

There is a security access for Sonos?if someone access on my Wi-Fi and they have sonos application, they can access to my sonos speaker. So how can I protect access to sonos speaker ? 

On my Sonos One Gen2, when I set an alarm, google says it is setting the alarm for the time I specified. Then I ask her what time it is set for, and the answer is 3 hours later than I said, and snoozed to the correct time that I requested for the alarm. Google answers the time and time zone queries correctly. I can find no setting to correct this. Thanks for the help.

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.