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Hi,I own a S2 system (3xFive + Port) with more than 12000 tracks in FLAC & MP3 on 4 folders of a Synology Nas. This year I found out at I couldn't alter my library, without unplugging al the Sonos components & performing the Update Library with just one active component. Also my Port lost, during the night, track of al the music I played the day before. The Fives hadn't had that problem.These BUGs seemed to be resolved with an update from Sonos this month. But yesterdat I noticed that one of my folders are empty, so I can play just 5000 or 6000 from the whole collection. I took me half an hour to get all folders back, because by adding one folder I lost 2 others.Today I found out I miss again a folder!Perhaps this problem is also due to the automatic Library Update during the night, which is, for me, not interesting. Because when I added the folder I lost again 2 others.I'll try to add my folders again & uncheck the autoUpdate function. But that's only a WorkAroundWhat coul

I have an m4a that won’t play, even though it seems to adhere to Sonos’ supported file formats. Here is some more information about the file:Codec: AAC LCSample rate: 32 kHzThe error message I am getting is: “The song is not encoded correctly”. It plays without any issues on other devices.Why doesn’t it work on Sonos?

I have Samsung QN85A and Arc SL with sub and a pair of One SL speakers as rears. my problem is exactly the same as the one listed here  it happens with my Apple TV and with the TV built in apps. I have latest firmware installed on all of my components. Any ideas?Like the author of the post I linked exiting out of the problematic app and moving around the Apple TV Home Screen until the UI makes a sound fixes it. I’ve had audio drop out even when going from one episode to the next in Hulu, HBO max, etc. I’ve only seen this behavior since purchasing this TV. Everything worked fine on my old 2018 LG.  

I have a Sonos Arc, which is connected to my LG TV (lg65nano956na) using eARC. I have Google Assistant setup on the ARC, and everything is working fine. I am able to ask Google Assistant to Turn ON or OFF the TV, using voice commands - where Google Assistant then uses the Sonos TV Control Integration to execute the command, as my TV itself does not appear as a smart device in the Google Home app.I am however facing one isse, that if the TV is already “OFF” and Google Assistant is asked to turn it “OFF”, then it turns ON. This in itself is not an issue (as it does not make sense to do).The problem arrives when I use the “Turn OFF everything” command, to turn OFF all my smart devices. In this case, all my smart devices turn OFF, including my TV.. unless the TV is already “OFF”, in which case Sonos TV Control turns it back on.Any idea why this happens and if there is a way to solve it? 

I am on Windows 10.  I have an Asus AC5300 Router.  I have an external HD that I have connected to the USB port of the Router.  Sono’s states file are no longer available, The device where the music files are stored may not be powered on (it is), the path may have changed (it didn’t).  It’s accepts iTunes with no issues.  Any one seen this issues?

Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???

I have recently got an Audio Technica blue tooth turntable that comes with a pre amp. I connect it to a Roam with a view to playing through my other Sonos products. this works to all rooms except the main one I want it to work on.The “living room” set up is an Arc, a sub, a one and a one sl. playback starts ok but will frequently be jumpy and then stop all together. the rear speakers will also disconnect and on occasion the “living room” disappears from the Sonos app completely. any thoughts on how I could fix this or is the arc surround set up just not capable of playing the output from the turntable?

Hi,I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.

I switched from Comcast to Verizon, uninstalled Alexa and reinstalled.  Upgraded to the new Sonos app and when asked to play a station on Pandora, Alexa will acknowledge, but no music plays.  I’m at a loss for what to try next.

Hello!I need to know the required TV features to maximize our Arc. We bought an Arc in 2020 and hooked it up to our TV, which is a Vizio E65-C3. The Arc sounds amazing when I play music out of it. It’s sounds meh when I play the TV.  My suspicion is that the TV--purchased in 2015--is outdated for the Arc. We are moving and getting a new TV. So I can correct this problem...I think?! I called Sonos tech to find out ask which required features are needed on a new TV. Sorry, that was a total waste of time. This tech person was really just a call agent.  I am hoping that a Sonos tech expert on here can help: As I shop for a new TV, what are the required features I need? In my research I’m seeing conflicting info from customers. Thank You!Rod.   

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

Hello,My Play5 was received almost 2 weeks ago at Sonos.  I have not received any email confirmation of receipt or status of replacement.  I have tried calling 3 times and sat on hold for over 45 mins each time with no connection.  A little frustrated, can someone assist?thank you,Chris

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

Hi there, I have two living areas connected at right angle by doorway, looking at Sonos for streaming but also Turntable and CD Player.. default setup where i dont have to move the speakers all the time to cover both rooms in stereo without cables everywhere? Maybe 2 sonos Moves, wifi and wireless, but they'll mainly sit where they are.. Or 2 x Sonos 5 with one in each room, paired in stereo, but then no voice assistant which I do want.. Plus do i need a sonos PORT to connect up my amp, cd player and turntable for the rare times im not voice commanding spotify thru google assistant on my iphone? Happy to spend a couple grand.. so maybe it is 2x top-of-the-line Sonos 5s and a Sonos Port, but I still want to use Voice command. A rambling bunch of Qs, I know, but do you think I should get 2x Sonos 5 for great music AND a Move to get the google assistant voice control in the mix? Could plug the turntable direct to a Sonos 5 with RCA.. otherwise will need a Port as also have full Nakamichi

Same as  : Only happens on my 3 Sonos devices, and happens on all 3, Google devices work fine.“Hey google, set an alarm for 7am”“Ok, alarm set for 7am”“Hey google, cancel my alarm”“Ok, your alarm for 5am has been cancelled” “Hey google, what time is it?...responds with correct timeAlarm also goes off at desired time.

Trying to buy a package deal on Sonos.com, to use my 30% trade-up code.Is it really not possible to buy a package deal with a One and a One SL? Why would anyone want 2 One in the same room?

It seems US has already got the SVC released and seen online that France will get SVC (French?) later this year, but what about the rest of the world? Would be nice to see some kind of timeline for us who don’t want to share what we say with google or amazon.I would be happy to be able to use the same version as for the US, as English is still the main language in my household and I wouldn’t want a local language version.

Hi I brought recently a new Roam and had it set up in our house. it worked perfectly. Then I took it to our summerhouse to install it on the existing network there. This network already have a Sonos Play 5 installed.I followed the Sonos advise and had the Roam reset back to factory setting. Sonos Roam flashing green now and ready to install.Procedure:Sonos app is somehow able to identify the Roam and the Sonos app(Sonos2) suggest the steps which are followed;In the app it says “Add Sonos Roam”. I click Activate Lets add the Roam to your system. I click Continue App says: Making Sonos Roam ready. App work in progress... Error appear: We could not find any Sonos products on your mobile network, so we cannot configure Sonos Roam. Try again.I tried many times with same result. My Play 5 plays perfectly on the existing network. I have tried to restart my router as well.CheersDennis   

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

Hello Sonos, I was wondering if there would be multiple voice options in the future for the Sonos voice control?

I have a problem with my second-hand SONOS PORT. I tried to set it up,  and i have done Almost everything but not the LINE IN settings.  I dont Know if there is a problem with the software, during the steps in the installation,  or maybe there is a problem with the hardware. I dont Know. Please somebody helps me. Sorry for my english, im from Spain. Thaks you so much.

Created a few new Apple Music playlists today and they are not showing up in Sonos.  I had now problems with playlists I created a week ago.  I have turned library syncing on and off on all devices (as per previous closed thread suggestion) but still no luck.  When deleting playlists from Apple Music these changes show up in Sonos but nothing when I add them.  Any help is much appreciated.

When I play a podcast on my app and stream it to my Sonos system each time it starts on 3 of my speakers like a group, but not the other 7. The three are not in an actual group. How do I get it to just instanly play on a set group without manually going and changing it everytime?

Hi guys,I’ve spent a few hours trudging around forums trying to find an answer to this, but coming up short so figured I might ask the community about my specific situation.I recently bought an LG OLED C1 77”, with a Sonos Arc soundbar and a Panasonic UB-820 4k Blu-Ray player. I have the 4k player connected to the tv via HDMI, and then the tv outputting to the soundbar via HDMI eArc. I believe that is the right setup? Please correct me if it’s wrong.Played my first movie last night, sound was coming through just fine, but I noticed in the sonos app on my phone that it was saying Multichannel PCM 7.1 Is it supposed to be saying Dolby Atmos instead? As far as I’m aware, I thought that was the goal. I believe all the equipment supports it. And I was playing a 4k UHD disc that states Dolby Atmos too.Just a tad confused as to what I’m supposed to be seeing. Still new to all this, and don’t want to missing out on anything.Thanks in advance for any assistance.

Hi. I currently have 2 Sono’s Amps hooked up, with them configured as such: 1 Amp - Connected to Kitchen Speakers2 Amp - Connected to Master Bedroom & Backyard Speakers I was wondering if there was a way I could individually control the music played on each speakers for 2nd Amp. So basically, wondering if I could play music in my backyard speakers without it coming out in my bedroom, obviously without needing to buy another.  I’m guessing this is not possible, but figured it was worth a shot.