Answered

I’ve been using Deezer in Sonos for sometime and it has the capability when you hear a song you really like to hit the “heart” button and instantly add to your favourites. I tried Apple Music and this feature was missing… also nowhere to be found in Amazon Unlimited, which doesn’t even allow you to add tracks to Amazon playlists (as far as I can see). What’s anyones experience in Tidal ? Or  Spotify? For me it’s an essential feature and for reasons I won’t go into I’m looking to switch streaming provider

I have a play 5 that’s great, but moved into a new house with a really good sound system. Can I use the headphone port on the play 5 to connect to my amp and basically use the old play 5 instead of a Sonos ‘Port’? I understand this would mute the play 5 speaker.  Thanks 

Hi. I currently own a Sonos One and a Sonos Roam. I'm considering buying the Pro-ject T1 Phono SB turntable with the Sonos Five speaker so I can get back to listening to vinyl. My living room is quite small and has been served by Sonos One so far, so I believe Sonos Five will be quite the upgrade (One will be moving to another room). I'd therefore love to use Five as my main sound output, also while streaming movies/shows. I don't own a TV and I stream video on my MacBook Pro and project on a wall through a Benq projector (model is from 10 years ago, EP4227, and I use and HDMI cable to connect it to my laptop). In the past, I've tried playing the sound on One while projecting the video (simply by having One and my MacBook on the same WiFi and selecting the sound output on One, while projecting the video through HDMI) but there's always been a substantial lag in the sound. I've given up and always use the MacBook speakers for sound, which is obviously less than optimal. If I am to inves

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.

I have a 2022 Samsung frame TV connected to a Sonos AMP via e-ARC. I have worked with Samsung support to resolve an issue where I’m unable to manually select the audio output from the TV. Every time I try and select anything but Sonos AMP, the TV will flip back to Sonos AMP after a few seconds. I’ve tried disabling Sonos e-ARC auto play and have been through all the settings on the TV with Samsung. I have a case open with them but haven’t heard back yet. I haven’t spoken to Sonos yet but intend to on Monday.   

What is the difference between Gen 1 & Gen 2 Sonos One speaker?

So i have a Beam connected tot he TV that uses ARC, works really well, love it. I also have a projector that we use to watch movies but it doesn’t support ARC, I wanted to use the Beam with it. If I were to buy a connect would this allow be to run a line-in from the projector to the connect and then link the connect to the beam in the app. In theory I believe this would work but would there be latency issues???

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

Can you add the ceiling speakers to the ARC, Sub and 2x One SL's? Been all over YouTube and Google search, but can't find anything solid. Tried to get the Atmos effect to the fullest. 

I have this set up. Nintendo Switch -> LG C1 -> Sonos Beam gen 2 + 2 Ikea Symfonisk. I have eARC activated, bitstream, passtrough on TV, Sonos app is showing Multichannel PCM 7.1 and sound is cutting in and out. This only happens with the Nintendo Switch, I have no issues with PS5 or any streaming service from the TV. Changed the HDMI cable and issue was solved for some days, but now it's doing it again. Had beam connected with WiFi, changed it to Ethernet cable and issue is still the same. Any help?

I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.

I have just received my Sub to complete my surround system. Every time I tried to pair it with Arc I was getting a failed connection message. After quite a few attempts at pairing the sub, and a factory reset later, I discovered that the sub would only pair with the Arc when I switched the Arc from wired to wireless connection. Now my system is working great and all speakers are connected. But when I switch Arc back to it’s wired Ethernet connection, I loose the sub speaker again. As anyone else encountered a similar issue? I also have a pair of surround one SLs which I had no problem pairing with Arc. 

Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?

Hi ThereI have an issue with my Sonos speakers disappearing while playing music. I have a Beam, One and Play:1 in my lounge/dining room.  The Beam is wired to my router, while the other two work over wifi. When I play music on either the Beam or the One individually (or any one or more of those speakers combined with the Play:1) after a few songs the music suddenly stops and the speakers disappear from both the Sonos App and Spotify, and I usually have to reset them or unplug and leave them for a bit to get them back. It doesn’t matter whether I play music via Alexa (enabled on the Beam but not the One) or via my phone - the music plays for a bit and then just stops. I’ve been having this problem with the Beam for about two years, and eventually gave up playing music on it and instead just used the Play:1. However, I bought a One last week, which is having the same problem and, given the money I’ve invested, I’d really like to use them! Interestingly, I never have this problem with the

Apologies for the really stupid and basic question….If I buy a sounder such such as an Arc or Beam and then add in a stereo pair of Ones to use as back speakers, how does it appear in the Sonos system?  I have a few Sonos speakers which we use for music and radio, and want to see if I can reuse one of my existing Ones, add in a stereo pair and it still be usable as both a home cinema setup and also for my current audio needs.If listening to audio in the home I probably wouldn’t need the Arc/Beam to be joining in, although maybe it doesn’t matter.  But if I start watching TV I wouldn’t want it to broadcast across the entire house.What I’m trying to get at is that I want a really simple system that doesn’t involve any fiddling about with configuration and settings to use on a day to day basis.Again sorry this feels like such a stupid question and it was quite hard to phrase so I hope it makes some sense.

I have two ones, one in the kitchen and one in the living room.  There are no physical walls separating these spaces and the speakers are about 30 feet apart. I’m considering adding the sub but I’m looking for affirmation that this new setup will sound good.  Because of space limitations the sub would have to be placed in a corner approximately 20 feet from each speaker.  Thoughts?

Respected Sonos Team,I’m Big fan of urs.I want to use- The Fire StickTV 4k Max which is kept in the projector is in the HDMI Port for video output. And I would obviously do that by keeping the Beam 2 away from the projector. So will the Bean2 be able to connect via Alexa to the firestick on the projector when you put it away?please tell the use for Projector + The Fire StickTV 4k Max + Beam 2I can't use wire from beam 2 to projectorthanks, 😓 please help asap!!

Does everyone have the same experience as I do?We have a perfectly decent Wi-Fi service – about 32 Mb/s, but as soon as I stream anything, either via the airplay or the Sonos app or not, then the Internet crumbles to a halt. I sometimes have to switch it off just to move from one page to the next.Surely this can’t be how it’s meant to be?!? 

I was hugely pleased that a recent version of Sonos S2 allowed connections to NAS shares using SMB2 or SMB3 and set it all up successfully.I’ve done a pile of updates on my music, so decided to add the share into Sonos again.However this time, with S2 14.6, The Sonos Controller refuses to add the SMB share (configured using Synology DSM 7) under SMB2 or SMB3. It will only work with SMB1 and having NTLMv1 enabled.Has SMB2/SMB3 support been removed again without including it in any release notes?

Today is Thursday May 12: as of 4 days ago when I was waking up to one of my alarms I noticed just the annoying chime (which usually indicates something isn’t connected correctly or loss of communication). Well by Wednesday I was trying to fix it and every time I tried to reauthorize my Apple Music account an error pooped every time “saying one or more of your Sonos products needs updating before “this can be done”. I was in the beta community but I left thinking that may be the issue. Called Sonos and got some help he said I had to wait 3-4 days for the beta community ends my account. Will update in 3 days. But I’m pretty sure this is a Sonos issue. They just had some major issues with their online website, and billing platforms, and some upgrades to their controllers. 

Morning all.  was hoping to get some help with an issue.  Every time I was to listen to something I need to re add the station on the app. I used to be able to just touch the play button and it would play the same station.  I’ve checked the app settings and the touch controls are set to on.  any help? 

I currently have no Sonos products and know very little about them. I am looking for a very economical way to add streaming from Deezer to my traditional Hifi. I think the Sonos Connect can do this but would I need any other equipment? I mention the Connect as they seem to be around £50 used and this seems about as cheap as I can find.

How do I connect the PS5 to the Sonos one sl speaker system I have. I have total of 3 of the Sonos one speakers. Can the be connect to Sony PS5?

Hi Folks,I have a Sonos Arc, the Sub Woofer and a Sonos Move.  I don’t currently use the Sonos Move to create a home cinema with the Arc as it is constantly moved around the house.  I am considering purchasing another Sonos Move or x2 Sonos One’s to add to the Sonos Arc and Sub and create a full Home Cinema Experience.  I don’t however have easy access to power points for the Sonos One’s.  I am wondering whether there are any major benefits to purchasing the Sonos One’s over another Sonos Move, particularly if i need to go to the effort of running cabling under the floor to the Sonos One’s.

Used 3 upgrade credits on weekend on older speakers to buy discounted 3 new speakers. But no discount applied at checkout, and Sonos has not responded to email, sales centre do not pick up phone and online chat does nothing after 30 minutes. Similar threads have been closed after a few months. One item suggest that one would only get ONE discounted item anyway even if upgrading multiple products. I do not know if true but if so, would be very inefficient. Ie. make three separate orders to get three discounts. Hopefully someone from Sonos reads these posts.