I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.
Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen, but it seems unable to connect to the internet and therefore my account.
Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.
Best answer by VultureSongView original