Roam update

  • 11 June 2022
  • 1 reply

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work?


I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.


Best answer by Corry P 17 June 2022, 10:02

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1 reply

Userlevel 7
Badge +18

Hi @Greatestshowonx 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.