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achancesw
Contributor I
June 16, 2022
Answered

Play 3 recognized by S1 but not S2

I have it plugged into my router via ethernet

 

I’m sure the firmware is out of date.

I tried resetting

any thoughts? 

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Stanley_4
Stanley_4Answer
Grand Maestro
June 16, 2022

Have you tried getting the latest S1 update to the Play 3?

 

Sonos has some FAQ stuff that may help.

https://support.sonos.com/s/global-search/software%20update?language=en_US

 

If it is way behind sometimes you have to call Sonos so they can push you an update.

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2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
June 16, 2022

Have you tried getting the latest S1 update to the Play 3?

 

Sonos has some FAQ stuff that may help.

https://support.sonos.com/s/global-search/software%20update?language=en_US

 

If it is way behind sometimes you have to call Sonos so they can push you an update.

    Airgetlam
    Airgetlam
    June 17, 2022

    Odd, too. I’ve been running PLAY:3s on S2 since it was released. Had no issues in updating them, but that was way back in the day, haven’t done it recently, and things change. 

    Wiring it to the router is a big help. Running the upgrade process from the S1 client is the way I went, but I suspect you could also factory reset them and just “add a device” from the S2 client, I would expect that might work.

    Bruce
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