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Hello everyone,  I just set up my Sonos Arc on a new samsung tv model and everything works fine, but the tv doesn't shows the volume level with numbers. Using the tv remote (ore the Sonos app) I can turn up and down the volume, but I can t see the level of the volume. Is there some setting that I missed? Thanks

Hello,I have tow Pay:1 units that were connected to Sonos 1 controller app. Then I moved to Sonos 2 app. Since that day one of my Play:1 is considered “not compatible”. Error 30 keeps popping… Is there any way that unit can be updated? I don’t really want to operate 2 Sonos with 2 apps as recommended by Sonos. Tks.

In looking at my profile there is a Playbar that should be removed.  It was sold with my house some time ago.  Is there a way to remove this item from my account?

First of all I have an Arcana in this loop. But everything was working fine until it quit working fine. So today I unplugged Sonos Arc HDMI cable from the TV and the Sonos Arc, unplugged power cables from the wall for the TV & the Sonos Arc. Waited like 5 minutes. Plugged the HDMI back into the Sony Arc port and then the Sonos Arc. Powered up the tv and the Sonos Arc. Sound from TV to Sonos ARC worked. Unplugged the Sonos Arc HDMI  from the Sony TV arc port and plugged it back into the Arcana. Went to the Sonos iPhone App, System, Arc + the surround sounds, including Sub, TV Setup, Let’s get your Sonos Arc SL connected to your TV, Connected cable to Sony Arc and sometimes it will go to the next screen but only to give me a failure something like not connected. I’m befuddled. Everything was working and now it’s not. 

Hi,bit of a strange problem with my Gen 1 Beam. I don’t see it in my TV inputs list and when I try to connect via the app I get this message - ‘HDMI Arc is not detected. Make sure the HDMI cable is connected to the ARC port and is turned on’. It was connected when I first set it up but dropped its connection. I’m using a good quality 2.1 HDMI cable and have tried another one but the problem persists. This is my second beam and the previous one had the same issue.  So, I’m left wondering if the HDMI ARC port is somehow broken on my TV. My TV is a 2018 LG OLED.  The other only thing I could think of is that the sonos app does drop it’s wifi connection a lot on my phone. But I can’t see that having anything to do with it? The beam and the surround sound speakers I’m using work as intended. I get dolby 5.1 from them, so that’s the main thing. I don’t even know what I’m missing by not having the TV connected via the app, but I’m interested in why it’s not working correctly.  Any ideas for w

Why does Sonos start with two-tone noise when I listen to radio channels

I am about to test if i am actually getting the right bandwith when streaming from Tidal. If not - no need to pay the extra bucks.But i can not find that information anywhere in controllers:I find the status page for the players: http://x.x.x.x:1400/statusBut no - I can not find that information here? Anyone?  

We have the PlayBar, Sub (gen 2) and two architectural ceiling speakers driven by Sonos Amp.  These makeup the living room.  Bedroom we have two Sonos One SL’s configured for stereo.  Wondering if we can move those One SL’s into the living room to potentially improve dialog when watching movies.  Our default movie streaming is Apple TV+ 4K connected through LG 55SK9000.   Have tried setting Apple TV+ audio format both to 5.1 and then Dolby Atmos.  Most movie dialog comes through muffled or low volume.  Cranking up to hear dialog then blasts us out with action scene audio.

I can't play music on my Sonos speakers directly from the Tidal app. However, I can play music from my Tidal account, but only via the Sonos app. I'd like to use the Tidal app to select music and have it play on the Sonos speakers. Is there away to do that? Thanks in advance. 

HiThe only non-Sonos speakers I have is a Bose SoundTouch 130 sound bar & Sub in my basement. I’m wondering if the Sonos Port will allow me to add the Bose system to my Sonos app. The Bose has a co-ax port, is it as simple as buying a port, running a line from the digital out into that port on my Bose then setting it up? Or am I way off and oversimplifying this whole thing? I’d like to avoid buying an ARC and Sub for the basement simply because we don’t use it that often. Thanks. Bose Unit for reference: https://www.bose.ca/en_ca/support/products/bose_home_theater_support/bose_soundbar_and_1_speaker_home_theater_support/soundtouch-130-home-theater-system.html#v=soundtouch_130_black

Hi, haven’t purchased yet but ogling & can’t find answer to this specific question.Will Roam link with Symfonisk Bookshelf? I don’t want the Picture Frame or Lamp Base…Thanks in advance!!

Hi team,We have three Sonos speakers - a Sonos Beam (gen1), and two Sonos Play:1s.A few weeks ago the Sonos Play:1 speakers disappeared from our system, and I cannot get them to reconnect.When we try to factory reset them they show the error “Your play:1 has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup of the system”.I have tried:Factory Reset (shows the error every time. after a restart won’t connect, and need to factory reset again) Changing our WIFI to separate 2.4ghz and 5ghz bands, and connecting all the sonos products to just the 2.4ghz band (doesn’t work, above error) Plugging in via ethernet (this works, but only whilst plugged in, and we can’t have our speakers there)I am at my wits end now, I can’t think of what’s gone wrong but for now these speakers might as well be broken.This error just keeps happening again and again:This is the error we keep getting 

I have 2 Move speakers , mainly for versatility of indoor and outdoor. When indoor, I’d like to get a bit more bass. Would getting 2 Fives to work with my 2 Moves be worthwhile to achieve this? Or would it not offer anything? Assume if all connected to WiFi they would work in synchrony?

I just got the Pro-ject T1 Phono SB and got the Sonos 5 with it as well. I think I’ve set it up right and it’s playing accurately through the record on the Sonos 5 but the quality is really poor. The Pro-ject turntable has a built-in amp so I cant figure out the issue I’m having with sound quality. Is it the turntable or the speaker or the connections between both?

I have a Sonos amp connected to my computer. The line-in autoplay works to detect loud audio, but the line-in playback on Sonos stops every time the game or movie is a little bit quiet. I have to go back in to the app and press play dozens of times a movie, or gaming session. The other option is to adjust my computer’s volume by leaving the game or movie, and adjusting the volume slider in Windows. This causes a notification sound, which triggers the autoplay. I’ve heard the last half of that audio hundreds of times a day. Is there any way to leave the line-in playback on? If not, please send in a feature request because this is making me hate my Sonos system every time I use it.

Folks - I read multiple threads about this topic and am so new to SONOS that I didn’t understand a thing. So here I go again and please explain the possibilities:I bought a Sonos Home Theater system Immersive Set with Arc couple of months ago - as y’all know it comes with an Arc + Sub (Gen 3) + a pair of Sonos one smart speakers The way I have them setup in my media room is - Arc is sitting right below/in front of my wall mounted TV, Sub is sitting on the right side of the TV and sonos one pair are setup in the two corners of the room behind me (behind the couch where we watch from) Now I bought another pair of Sonos one smart speakers - Can’t find a way to link them to the Arc so that I can make the system Arc+Sub gen 3+LS+RS (which already exists) + the two new One smart speakers The only way it allows me on the app is to have them created separately as a Studio pair which then don’t link to the arc! If I do a second product grouping Media Room Add on (2 new one speakers) + the origi

I have Sonos Arc with Sub and 2 Speakers configured using Sonos App as one room. For projector, I have BenQ HT3550i. It has 2 HDMI outputs. I have connected it to the Arc and I have audio on the Arc alone. However, no sound on the Sub and Surrounds. I was expecting the sound to be across Sub and Speakers through the Sonos Magic. Has anyone had this setup? How would I be able to configure?

If I set an alarm with Google Assistant on the Sonos One, will the alarm show in the Sonos app? Also, if I set an alarm with the Sonos app, is Google Assistant aware of it? I’m trying to troubleshoot alarm problems and right now, the Google Assistant and the app don’t seem to be aware of the other’s actions. Thanks.

A bit weird one, Samba 4.15.5-5.el8 came out last month for my NAS boxen hosting iTunes library for Sonos S1.Automated patching kicked in and now my Play 5 Gen 1 cannot connect to NAS anymore. Strangely Play 1 and Playbar continue to work just fine.Error I get is “Unable to play ‘X’ - access to //1.2.3.4/Share denied.” Reset/reboots of Play 5 have no affect. Downgrading server side to previous samba-4.15.3-0.el8.x86_64 version immediately fixes Play 5 problems. Same server side configuration used.Relevant smb.conf snippet:# sonos kludgery        ntlm auth = ntlmv1-permitted        server min protocol = NT1 Adding “client signing = disabled does not help”. Running samba in debuglevel=3 offers no clues that I could spot. Any thoughts?

I’m still using my SONOS speakers (playbar, sub, 5 and 1) from 2016. I’m planning on getting a turntable and want to stream the music through all of the speakers. Currently, all of the speakers are connected via Wi-Fi.Questions:(1) Will the Port make this all work?(2) If I get a turntable without a preamp, will I need the SONOS Amp?Another advantage of getting the Port is that I will be able to stream directly from Apple AirPlay 2.Thank you in advanced.

I have a Sonos Arc and looking to add rear speakers. I was wondering if I can just have one Sonos Beam as a rear speaker to pair with the Arc, instead of getting with Sonos Ones?

Hi - I’m only getting Stereo PCM when I open the Sonos app and view ‘About My System’ Current setup:Sonos Arc, Sonos Sub Gen3, Sonos/ Sonance Architectural Speakers connected to Connect:Amp Gen2 (rear surround), Apple TV 4K, Sony X900F.The TV does not have eARC but does have ARC with Dolby Digital Plus pass through enabled. So I realize I wouldn’t get TrueHD (which streaming services don’t provide anyways) but I do expect to get better than Stereo PCM.Any settings I can modify to get a compressed version of Dolby Atmos/Dolby Digital Plus? I can’t even get multichannel PCM right now.When using the native android TV apps it does show Dolby Atmos but I would prefer to not to use that horrible interface.Super disappointed right now to spend this much on a Sonos setup and only get Stereo.

HiWe are using a Playbar connected with 2 x One SL in a surround setup on 2.4Ghz. The setup has been working well, but time to time the sound disappears in the One SL. However I can pause/play the sound on the Playbar from the button on the SL.Sometimes it helps rebooting both router and Sonos devices, but now I am not able to get sound in the SL’s. I have also tried to remove the surround setting from the Playbar and reconfigure. Nothing helped. I have sent diagnostics with the ticket: 1679645150Best Regards Martin

I thought I had resolved this a few weeks ago when I moved my network to a brand new. I submitted an error log, confirmation: 1600564697 Associated Product: 10.160.1.127---------------------------------Play:1: BathroomSerial Number: 94-9F-3E-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.20.1.6-1.1Series ID: A200IP Address: 10.160.1.97WM: 1---------------------------------Play:1: Dining RoomSerial Number: 34-7E-5C-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 10.160.1.17WM: 1---------------------------------Beam: Family Room TV <----This is the Beam sourcing the TV audio, it does not skipSerial Number: 48-A6-B8-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.23.1.10-1.9Series ID: A100IP Address: 10.160.1.135Audio In:WM: 1---------------------------------Play:1: Kitchen. <---- This is the Play One that is grouped and has audio skipping Serial Number: 94-9F-3E-*******Sonos OS: S2V