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Used 3 upgrade credits on weekend on older speakers to buy discounted 3 new speakers. But no discount applied at checkout, and Sonos has not responded to email, sales centre do not pick up phone and online chat does nothing after 30 minutes. Similar threads have been closed after a few months. One item suggest that one would only get ONE discounted item anyway even if upgrading multiple products. I do not know if true but if so, would be very inefficient. Ie. make three separate orders to get three discounts. Hopefully someone from Sonos reads these posts.

I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1.  Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam.  I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case.   And hopefully Sonos will send me a new replacement!  Has anyone else experienced this?  

Hello. I bought two sets of Sonos speakers: A 4-speaker One SL for my country house, and a 3-speaker Sonos Roam for my apartment. Can both systems (my home and country house) work with the same Sonos Account? What precautions should I take?

I did a video chat earlier with one of the Sonos support reps to ask about whether I could use a Roam to connect my bluetooth turntable to the Roam and then to the rest of my Sonos set-up.  She was adamant that this would not work.  However, I’ve read a number of articles about using the Roam and see a number of chats on here about it as well.  I’m assuming that the Roam will work with my bluetooth turntable but Sonos doesn’t want to sanction its use officially as they would prefer me to buy a more expensive solution?  Is that the case?

Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before. 

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot.  thanks

Since I live in Colombia where Sonos and Google Assist are not yet auth. for use am I better off just getting the cheaper Roam SL?

I have a client that has 3 ci200qr kef in ceiling speakers, however he only has 1 sonos amp. He wants them all on the same amp, any issue connecting all 3 and using dual mono mode? 1 speaker is in bathroom, other 2 are in kitchen, would like the 2 in kitchen to be same volume level. 

Home wifi, 2 Sonos speakers working well. We have a turntable and a DVD-player (that we use to play CDs but the amplifier and speaker connected to the turntable and DVD/CD player are very old.I want to stream the turntable music and music from CDs through the SONOS speakers. Can I simply obtain a SONOS amplifier and just plug both devices into the SONOS amplifier and have the music appear in my SONOS speakers?Thanks for advice! Michael S

I will come home from work, and my tv or streaming music will have turned itself on. I am the only person that uses the account or any of the streaming services (I live alone- nobody has ever connected to the system).The tv has turned itself on two middle of the night and coming home from work with music playing or tv turned on is a regular occurrence. (Typically the last thing that I had on…no didn’t forget to turn it off- thinking watching tv 18 hours prior)

Hi, I have a Sonos setup at work (two Sonos / Ikea lamps) and a Sonos setup at home - couple of Sonos Ones and a Sonos Sub.  Everything is running off wifi in both locations.Today I brought my home gear to the office and tried to add it to the Sonos setup there as we have an event, but the products are not found.  I have even tried wiring them with a cable, but still not found.   My work sonos products uses one email address and my home sonos products another, can this cause an issue when trying to add the products to the work setup? Any other possible reason why we can’t connect them?Thanks Frank  

LG oled optical out to playbar to surrounds and sub.  Eeros router.  When starting or switching stations sound is distorted for a few seconds to a minute.  Stops immediately if I turn of surrrounds. Please help. Thanks 

Hi I have a Sonos Beam and 2 play ones as surrounds. I also have a connect amp and would like to use it with a third party powered sub. Would this work as a 5.1 setup and would the sub volume work with the beam as its a powered sub and it has its own volume. I have a red and white rca line input, would I need a 1-Male from the connect app a to 2-Male RCA Audio Cable. Thank you.

Hi, I’d like to ask for some help. I have just bought the full Sonos Cinematic system including an Arc, Sub (Gen 3) and Two One SL’s. There is a problem. De Sub en One SL’s keep disconnecting from the Arc. I think that I’ve tried everything. I tried using the Arc wired so it can make its own wireless network trough which the Arc can connect with the Sub en One’s and only use the WiFi from my TP Link x60 mesh network, connect everything via ethernet. But no luck. What I noticed is when my tv switches to Dolby Atmos (LG OLED55CX6LA) the problem sometimes occurs and won’t go away without rebooting all Sonos products. The TV is set to E-Arc to get Dolby Atmos. I tried using an Apple TV 4k (the latest one) and LG’s built in apps. But using both ways the problem still exists. I tried looking for answers within the Community but couldn’t find a solution that works for my situation. Thanks in advance!

Hey all, I have a Sonos Beam, a sub and two One SLs for rear channels for my TV in the living room / kitchen. I also have two more One SLs in my bedroom and office and a Sonos Roam in both bathrooms. I find that Dolby Atmos sounds best in the main room because of the separation of sounds. However, if I want to listen to music throughout the house, Dolby Atmos is deactivated in the main room and I get what appears to be ultra-HD, which may or may not be 5.1, but certainly has less sound separation in the main room. I assume this is normal behavior so stream the same signal to every speaker. Is there a way to get Dolby Atmos in the main room and also have music playing in the whole house? If not, I would strongly suggest this as a future update.

I am interested in getting the new Sonos Ray but our tv is a bit older. We have a digital audio out that looks really similar to an optical outlet, which is required for the Ray. Does anyone know if that port will work?

recently my playlist started skipping over any song from amazon music, but would play all others on the playlist.  when i select a single song/album to play from amazon music it plays fine.  large playlist, so it would be a pain to replace all amazon songs on it with other services….   any help would be greatly appreciated, thxthe error im getting is “sonos unable to connect to amazon music”

I have 2 x ZP100 and 2 x ZP80 that, despite all working perfectly, it’s probably time to ‘upgrade’ them….more because S2 might be worthwhile having (hmmm).I understand that I can get a discount on buying new Sonos products if I submit them into the Upgrade Programme but really unclear how this works if I retire all 4 items at the same time.Each ZP80 and ZP100 shows 30% discount. Thus if I submit them all into the Upgrade programme can I then buy 4 separate Sonos items, at different times, and get 30% off each? Or if I submit all 4 items at the same time do I get only one 30% discount on buying one Sonos item?Or do I just enter say one of the ZP80 into the Upgrade programme, get the 30% discount, buy a new Sonos product with 30% off, and enter the next ZP80 (or 100) into the Upgrade programme some time later when I need another Sonos product, get 30% off...and repeat until all 4 have been ‘Upgraded’?I also see in the FAQs that I can keep, and continue to use, the ZP80/100 even after ent

Can i connect a cd player directly to sonos port without having an amplifierI would like to play CDS through Sonos speakers I am looking to purchase a Sonos connect and CD player Do i need anything else ie amplifier I know i can purchase a NAS and stream but i want to play CDS I would also like to add a turntable at some point Help required please 

Hello is there a possibility to connect SONOS 1, SL with a software Dj Mixer console ?I have 10 speakers connected and would like to Mix up some music.Thanks

My sonos system is dropping out while playing both Spotify and Tidal.  It sometimes comes back to the same track, other times skips to the next track and other times jutters then completly dies.  I have tried resetting routers, hard wiring one in to my ethernet but nothing seems to resolve.  My diagnostic number is 888534667

I had an urgent need, and I mean urgent need to get the volume turned down…NOW. Couldn’t get it done because of the pop up ad nonsense from the brains at Sonos. Why does this crap have to hinder an otherwise smooth operation? Ditch the billboard!

I’ve been using SONOs products for the past year, and never had any problem with them playing music. However, I could never connect via Bluetooth to my Sony Bravia TV (2020, 65-inch - Model # KD-65KX75CH) so I bought an ARC this past month. I connected the HDMI directly into it, and … It wasn’t the miracle home theater experience I was looking for. PROBLEM:* The sound constantly cuts out every 30 seconds for a brief second (noticeable)* When turning audio up/down via my SONOs app or the remote control there’s also a blip in the soundREMEDY:* ?IS THIS:* A Google App/SONOs issue?* Do I have to play with my settings somehow? Thanks in advance for any suggestions or solutions.

After years paying for Spotify, and having flirted with Apple Music for years as well, and abjuring Pandora, I’ve finally decided that YouTube Music does by far the best job of curating songs for me based on just a little bit of criteria. In short, YouTube Music is the coolest. And yet as has been well noted by other commenters, Sonos completely sharts the bed when it comes to software integration with YTM. Don’t know about others but I can get mine to do a sum total of zero functioning, as far as YTM is concerned. It honestly feels to me like there was some spat between programmers or companies that resulted in a what is essentially a big eff you from one to the other, or a detente perhaps, where someone pissed someone off or had a huge ideological difference of opinion, words were said and then  everyone walked away from the conference room table, and left to sit there what is basically a 1/8th developed integration option that does nothing but get people angry. How else can you expl

Hi All,Hoping to get some support here as Sonos support has been highly disappointing. I have had a Sonos Arc and Sub Gen3 for 7 months and recently added a pair of One SL’s to make the system a compplete 5.1.2. There were no issues initially until last week and quite recently I have started to experience the below symptoms: Sub Gen 3 and Surrounds completely pair out and produce no sound Produce Lag when a track is played All speakers show Online in the app (Arc+Sub+LS+RS)  and I dont see “?” Problem is consistent across platforms when it happens » Playing TV, Apple Airplay, Netflix, YoutubeI have a basic Wifi setup with dual band wifi and mesh that has been there for 6+ months. Initially, I tried rebooting each device which resolved the issue temporarily until it occured again. I then resetted the whole system from scratch starting with Arc, Sub and surrounds each. However, the problem didnt go away. I raised a case with Sonos and to my luck, I came across engineers who dont fully un