Sonos playing every song in an apple music playlist twice

  • 19 June 2022
  • 1 reply

  • Contributor I
  • 1 reply

My Sonos system has just started playing every song in Apple Music playlists twice before moving to the next song when I’m shuffle mode. I updated my system yesterday to version 14.8 (build 68329170), not sure if this is what caused the issue.


Best answer by Airgetlam 19 June 2022, 06:48

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I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.