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Hello,I would like to request the following features:I would like the ability to autoplay a group from a line in connection. I see that we have the ability to autoplay a room, but I want to be able to automatically have SONOS play my line in throughout my entire SONOS system w/out having to select anything in the SONOS app. I would also like to be able to see my SONOS groups on the airplay menu. Can anyone confirm if SONOS is looking into these features?

Hi I subscribed to Apple One service yesterday.I’ve never been able to log in to my Apple Music account via Sonos App. All I ever got is this sorry “Impossible to browse your music”. I tried and deleted and recreated my account in Sonos app 10 times or so, to no avail. I still can connect to my Amazon and Spotify accounts alright. I’m getting the same message on my iPhone, on my iPad, and on my Macbook Pro (Sonos App). A friend of mine has had the message this evening, but got rid of it by connecting to another service (Amazon) and connecting back to Apple… Obviously, I tried this, but that didn’t work for me. Has anyone the issue?Thanks

I have a Sonos Beam connected to a Vizio TV via HDMI ARC. The TV speakers are disabled so Sonos is primary speaker. I followed the setup instructions and everything works fine:Volume up/down works Alexa works Beam manual controls workThe problem I have is that when I press the Vizio remote mute button, the Beam will mute for a short period of time but then will unmute on its own. The duration of time that it stays muted varies between a few seconds to a few minutes. Inevitably though, the TV/Beam will unmute.  I’ve done all of the following things to try to fix the issue:Unplugged power to TV and everything connected to the TV, waiting a minute before plugging back in. Unpair and re-pair the Beam Re-pair TV Re-pair remote Disable “Use IR” Disable Alexa “Word Wake Chime” Updated TV and Beam firmwareNothing I’ve tried works. Any thoughts? 

I'm using my Sonos Port basically as a pre-amp, powered by an Acurus A150 2 channel amplifier, and an Adcom GCD-750 CD player.  I'm getting really distorted sound.I've tried taking the Source Level down to 1. I've played around with the EQ. Nothing is working. When I remove the Port and connect it to my volume controller, it sounds perfect.Any suggestions?

I’m not sure this is a question. I don’t expect to get any a solution at this point. I’m writing this simply because I’m still in the struggle. And it’s quite real .I have 8 speakers, 4 of which are the Ikea lamps, plus one Ikea wall panel, a Roam, A Five, and a One.These speakers will disappear in random fashion, often multiple times per day, with no input from me. My WiFi is strong throughout the house, with 400 Mbps DL speed and 11.5 up. Sometimes rebooting the router will fix everything, but  usually not. There’s just no why or wherefore for any of it. It was all working fine last night, but I got up this morning to find the Roam was the only speaker the app could see, or find. Not at all surprising.  When I pressed the Play button on my Sonos Five, however, it and the 6 other missing speakers suddenly sprang to life , playing an album I was playing last night. I’m not surprised, as This too happens rather frequently. I was surprised today to find that they all continue to play, ev

Hi. I have a Sonos playbar and a Sonos Play1. Both run on the S2 app. If I purchase a Sonos One 2 gen - will I be able to set the two speakers with the soundbar as surround sound?Many thanksMatt

SiriusXM station 88 (NFL Radio) station on Sonos says it doesn’t exist when it does.  how to correct this?

Why does it say it's no longer available? 

Hello,We are going to have a party and many people have access to our wifi. Can I protect the Sonos app with a password or something so no one can tamper with the playlist and other things?

Moving from my current home to a new house. I have Sonos One, built-in speakers, now, but plan to switch to a portable smart speaker. I have a ton of CDs stored on my iMac, which I’ll be taking to my new house. What portable Sonos product is best if I want to continue to play music that’s stored on my computer? 

I have four sonos rooms connected. One suddenly stopped working. It appears to play on the app but nothing comes out.  I have rebooted all the sonos boxes and the router.  

I have 20+ Sonos Speaker Products across 3 locations. I have been a loyal customer of Sonos.  2 of the locations work without issue and I have been very pleased with the Sonos Performance.  I recently moved a few working speakers from one of the locations to a new 3rd location.  I have (2) Sonos 1, (1) Sonos 3 and a Sonos Connect hard wired system supporting multiple rooms in the home.  This home has laptops, TV’s, Thermostats, Apple TV’s, Apple Home Pod Speakers, Peloton, Ring Security Cameras, Wifi Garage Door Openers, plus more and all work without incident across all parts of the home, end to end.  Wifi Testing shows high bandwidth connectivity in each room of the home.  Why do my Wifi Sonos speakers connect up and then drop from the S2 application?  The hard wired configuration works fine with no issues.  All of the speakers software is up to date.  What is unique about Sonos connectivity that is different from all other products?   I have been online with your teams and they’ve b

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;  

HiI have had Sonos products for 10 years now. 2 x Ones (stereo pair - bedroom), 2 x Play 3’s. (Separate rooms), Soundbar and 2 x Fives (paired) plus Sub. The recent problem is that the Fives keep unpairing and now can only use intermittently once I have reset them. At the moment I have lost 1 x Five altogether! Also, they lose  pLaying and get same music playing at different times. Usually have Radio 2 playing all day in the kitchen without any issue’s. Over the last few weeks cannot get them to work at all.  WiFi is good and no issues with any of the other products around the house.  Now as I type, the remaining Five has just gone off. Getting really peeved with this and thinking that going back to the old fashioned stereo from the 70’s would be more reliable, considering how much I have invested in this tech. Any ideas gratefully received. HELP

Ever since updating the S1 Controller app to 11.4.1 (iOS) I cannot add another S1 product wirelessly, I have to use an ethernet cable, I can then remove the cable and all is fine.This Connects I am adding have previously linked wirelessly without problems before the update.Anyone else experiencing this?I should add, the components I am adding are freshly reset units.

Hi, I am returning a Roam speaker to Sonos as it’s within the return window, and have factory re-set it. It still shows as ‘offline’ in the app though but it does not show up as an item under the ‘About my system’ list. I phoned Sonos and they had me re-set the app - it was still there.They had me re-set the app, then log in to a new account (using my normal details mind you - separate household?), then add the Roam to that account which I managed to do while on the phone to Sonos. Then the guy said it should be ok so we ended the call. So then I factory re-set the Roam again and re-set the app again and logged into my normal account/household (which the Sonos guy told me to do) and the bloody thing is still there.Will this thing just disappear of it’s own accord at some point? I will try re-booting my router later today but can’t right now as I’m working at home.

Por aquí se habla de la ultima actualizacion del sistema SONOS como la 14.6 pero acabo de ver que mi actualizacion es la 14.8.Se actualizó ayer despues de perder señal mi sub y los dos play 1y reiniciar el sistema.Alguien tiene también ya esta 14.8? 

Hi All,I see this was a problem a year ago. My system worked fine until yesterday. Today, unable to access apple music and get the ‘Apple Music full outage message’. Sonos system is otherwise working fine. All speakers etc connected to network and all updated to latest version. I have just moved house and set up my existing system in various rooms at new house. The problem seemed to arise after I added in my existing play 3 and tv playbar. Prior to that, other rooms with play 1 speakers, sonos arc etc all had access to apple music.Any help/advice on how to fix this?Many thanks in advance.

Hi all,Last year I deleted my Sonos ‘Bridge’, and replaced the Sonos ‘Connect’ with the ‘Amp’. When I log in and look at My System, it is still telling me I have the Bridge and the Connect. Its not a big deal, but being a simple soul, I’d like to get rid of the reference to those items that I no longer have. Any idea how to do that, please?Thanks in anticipation, 

Not sure if this is related to the SVC updates performed on my voice enabled speakers over the last 24 hours, but now when I access any speaker on my Sonosnet network via “ip-address:1400/support/review”, any voice-enabled speakers on the network that are currently playing cut out for approx 10-15 seconds before resuming.i.e. Any Sonos Ones that are playing (across multiple rooms) cut out, including the primary “wired” Sonos One (to enable Sonosnet), but my Play-5 Gen 2’s keep playing. Changing the IP address in the URL to another speaker makes no difference.Not a big deal, just wondering in anyone else is seeing this behavior.Just in case Sonos are interested…Diagnostic # : 1093743148For this diagnostic the wired Sonos One in the Office was playing and I accessed the URL from a wired PC also in the office using the IP address of one of my Play-5’s in the URL. The Office Sonos One stopped playing for 15 seconds before resuming. Ross.

Hello everyone. I have an older Samsung plasma television that has one A.R.C. output I'm trying to find an option that allows me to plug into the Sonos arc.  I know a lot of the audio extractors don't work with the sonos arc but I'm looking at the Biground eARC HDMI audio extractor.  I can't find any good information about this thing. It looks like it'll work if input 2 will output a video signal but it looks output 2 only does audio that wouldn't work as only input 1 does eARC and needs to go to the Sonos unit.  If anybody has used this extractor let me know if it worked for you.Thanks~Rob

Sonos been working reliably for years. Update to 11.4 has result in the following problems:-On Windows controller (only one I use) Rooms appear and disappear in the left hand pane. Can’t group rooms (assuming they are even present). Spinning cursor appears and then nothing. Everything also seem sluggish (music search, adding songs to queue, etc). Frequent appearance of spinning cursor. Rarely if ever seen before this update.Have restarted router, wireless network, internet and all Sonos components but no improvement. Network is working properly for all other functions.Any help or guidance appreciated.

I’ve followed these instructions repeatedly:Open Sonos. From the Settings. ... Under Music & Content, tap Add a Service. Click on Add to Sonos, then select I already have an account. Click on Authorize, then enter the credentials of the Admin account.#4 does not fully exist...after I click Add to Sonos it doesn’t have an option to select I Already Have An Account.  It brings me to a list of streaming services.  I’ve already got my Spotify account connected to my Sonos app and now I’m trying to connect, invite, add (WTF ever you want to all it) my wife and/or my wife’s Spotify.  When I click on Settings, + Add a Service, then Spotify, it tells me I’m already connected to Spotify.

I've been dealing with this issue for about a year. I continually have to reauthorize Pandora to work with sonos. Sometimes re-authorizing works, sometimes it doesn't. Error messages vary but "can't connect to Pandora" is common. Sometimes there is no error message, but when I push play on a Pandora station, simply nothing happens. I've spoken to technical support three times so far. The only thing those people can tell me is that it's a Pandora "network issue." That's ***nonsense***. I can play Pandora from the app itself, I can play any other music service, including amazon, through the Sonos app. I can even play Pandora after we authorizing, or sometimes removing and re-adding the service. I talked to pandora, they stayed dead since it plays through my app, it's not their problem. That certainly makes sense. This is clearly an issue with Sonos and they are of no help whatsoever. Has anyone else run into this frustrating issue? *Moderator Note: Modified in accordance with the Communi

Hi everyone!I recently purchased a Sonos Arc and have had some difficulty getting my system setup to meet all of my needs, and I could use some help from the community. I’d like to mix part of my existing home theatre setup with the Arc as our home has some pre-wired areas (for rear ceiling speakers and deck speakers). Ideally I’d be able to do these 3 things:Desired Behavior Current Behavior Watch TV and movies in a 3.1.2 setup with the Arc acting as the 3 (if that is even possible??) The only way I can find to get sound to all speakers is to run media through the receiver as input, use the wired speakers (rear speakers + sub) from the receiver, and have the TV connected to the Arc via eARC. However, this leads to 2 disparate controls for volume level for the soundbar and the rest of the setup that is connected to the receiver. Listen to music inside (zone 1) on the Arc + rear speakers + sub I can either listen to music on the Arc -OR- the rear speakers + sub. Listen to music