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Fab56
Contributor I
June 11, 2022
Answered

connection Internet Box to Play 1

Bonjour,
Je n'arrive pas à connecter mes enceintes Play 1 à ma box Bouygues (BBox Wifi6) ; impossible de trouver ma box via l'appli Sonos.

Hello,

I can’t connect mu Play 1 speakers to my Bouygues Box (BBox Wifi6) ; impossible to find my box via the sonos app.

 

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Corry P
Corry PAnswer
Sonos Staff
June 14, 2022

Hi @Fab56 

Welcome to the Sonos Community!

The Play:1 will require 2.4GHz WiFi conforming to 802.11bg standard, with 20MHz width and WPA2 security. You may be affected by the router’s attempts to “band steer” the Play:1 towards a 5GHz connection, which it will refuse. If you continue to have problems, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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1 reply

Corry P
Corry PAnswer
Sonos Staff
June 14, 2022

Hi @Fab56 

Welcome to the Sonos Community!

The Play:1 will require 2.4GHz WiFi conforming to 802.11bg standard, with 20MHz width and WPA2 security. You may be affected by the router’s attempts to “band steer” the Play:1 towards a 5GHz connection, which it will refuse. If you continue to have problems, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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