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Deezer Family

  • June 12, 2022
  • 3 replies
  • 133 views
U
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Hi,

 

I have a Deezer Family Premium account but I can no longer select which account of the family I want to use. 

It only shows me the main one while some time ago choosing which Deezer user account to use was possible. 

Any idea why this is happening?

Best answer by Ken_Griffiths

@User185621,

Have you actually added each one of the family Deezer accounts via the Sonos App using the various family mobiles/controllers as per this link:

https://support.sonos.com/s/article/3624

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3 replies

controlav
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  • controlav
  • Lead Maestro
  • 7866 replies
  • June 13, 2022

This is a question for Deezer, they own the account pairing and authorization code.

I see no mention of Family accounts on https://support.sonos.com/s/article/2919?language=en_US

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Ken_Griffiths
  • Ken_Griffiths
  • 22011 replies
  • Answer
  • June 13, 2022

@User185621,

Have you actually added each one of the family Deezer accounts via the Sonos App using the various family mobiles/controllers as per this link:

https://support.sonos.com/s/article/3624

U
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  • User185621
  • Author
  • Avid Contributor I
  • 25 replies
  • June 14, 2022

@User185621,

Have you actually added each one of the family Deezer accounts via the Sonos App using the various family mobiles/controllers as per this link:

https://support.sonos.com/s/article/3624

Hi Ken,

This is exactly what had to be done. Thanks for the help!!

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