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I recently upgraded to a Mac Studio and now I am unable to connect to my music folders which are stored on an external drive. My old iMac didn't have any issues. The location of the folders was not showing up in Sonos correctly so I deleted them from the Sonos Music Library Settings and tried to add them back. When I try to add them, I get the following message:In the ‘Get info’ panel for the folder, Ive changed the permissions for SonosDMS from Custom to Read & Write, but when click ‘Next’ after entering the folder path, it gets changed back to Custom.I currently have the firewall turned off.Sonos is working as expected using streaming services.Apple Studio M1 MaxMacOS 12.3.1Sonos Controller 14.6

Hi there, I've had a sonos arc approximately 1 month and had no issues. Nothing has changed and now tv stays muted when I try to play volume through arc. No cables have been changed, nothing has been damaged. It just decided not to work. I try to change volume and unmute with tv remote, and it just shows mute symbol. Tv will play volume when I change the output. Sonos arc will play music from phone.  Any tips would be appreciated. 

Hi ALL Can we use Sonos Ray with optical to HDMI Converter  if possible or valuable in the market.And if yes , then is it ok to use the optical to HDMI converter ? And can we use Ray as in surround speaker for Sonos 5.1 setup yes or no ?? Please Suggest.   

I just set up my SONOS Move and installed the app on my phone. It works great with this device. I would like to use the Bluetooth with other devices - mainly a laptop for if I watch a film/tv show.  However, my laptop cannot find the Move. Does anyone know why this could be? Or how to fix this? 

We have several Amazon Echo Dots in the house, a pair of Sonos One in stereo and a Beam Mk 2, everything working fine until a couple of days ago. We have the beam in the lounge and the Alexa side is done through a Echo Dot, only reason we did this was the mike on the beam didn't pick up commands without shouting them loudly. Its worked faultlessly until the last couple of days when for some reason when you ask it to play a BBC Radio Station it goes through the motion but the station never starts. I even tried disconnecting the Echo dot and using the Beam mike, same thing happened. I reset the beam and the Dot and it didn't sort it. Its a random issue and has been hit and miss for the last few days. All the other echo dots work fine and so do the Sonos One paired speakers. I have tried to contact Amazon but they are not easy to contact. Its a real puzzle and i just have no idea what the issue is. Wi Fi signal is strong in the lounge, TV streaming works with no issues, router is only jus

Since mid December Sonos Alarms stopped grouping our rooms.  The first Alarm of the day is the main issue, it will not Group our 5 Rooms.   After we manually Group all 5 Rooms and reset sound (some rooms stop playing sound for some reason even when First Alarm is Grouped)  all Alarms, more than 6,  come on throughout the day for the most part.   Except for 2 stations in the evening that we stream, we hear the Chime. Sonos or Tunein will no longer stream these two stations, but will stream if reset manually.  Several interactions with Sonos staff have failed to resolve these issues, we remade Alarms, rebooted router, modem several times and more.  We paid a bundle to upgrade Sonos system 2 years ago, 4 Amps, 1 Port, Move Speaker, Sonos now only provides frustration.  We suspect an upgrade to some software program in Sonos, Tunein or ? in mid December threw things off.  Perhaps Tunein?  We are on the “Free” Tunein.  Alarms all worked just fine for many years until December.  We have over

Hey brains trust, I bought an Apple TV 4K to add to my existing set-up, which comprises of the LG C1 and the Arc/2x One SLs/Sub gen. 3. I read connecting the Arc to the C1's eARC HDMI port and the Apple TV 4K to one of the "regular" ARC HDMI port is the way to go.Is this the above an optimal connection sequence in order to maximise the entire set-up's audio performance/feature sets (lossless sounds, Dolby Atmos, etc.)? Or does the ATV4K have to be plugged into the eARC port instead?I'm relatively new to the Sonos ecosphere and home theatre in general, and still learning how things relate/interact with each other.

Was having intermittent issues with connect amp. Unplugged it and it wouldn’t stop flashing white. I tried to hold down the two buttons and nothing. Then I did hard reset by holding down buttons while plugging in. Then it was flashing orange  and white.   Tried to add it. Got as far as wifi trying to connect to amp and got no further.  Issue I assume?😤😤😤😤

I can replay Pandora and Apple stations with no issues but SiriusXM stations display “Unable to play the  Radio station” message

Hi,I’ve had my Roam up and running about a year.  However, I let the battery run down and now the unit refuses to switch on.I charged the Roam back up by plugging in the cable. The light was solid orange the whole time while charging and now the light is off (which I assume means the battery is full?). I used the official Sonos plug (10w) to charge the unit.However, when I hold the units back on/off button down nothing happens and the speaker appears to be off still. It also no longer appears in the Sonos app so I’m very sure the unit is off.Is there anything else I can do? Is the unit broken?Any info would be great.Thanks

Hi All,I have several unused Play:1 in my equipment and just thinking about buying a Ray soundbar. Can I still use the old Play:1 as surround speakers or do I have to buy new One SL ? Thanks a lot,Peter

Is there a fix? or @SONOS you need to get involved.

If I connect a Sonos Amp with 2 non-Sonos speakers and sub…Will I be able to control the volume on each individual speaker through the Sonos app? Thanks in advance! 

Received notification this evening April 21, 2022 for System Update.  Wondering what I got?Inventory with updated hardware versionOne SL (left) 1.28.1.6-1.1One SL (right) 1.28.1.6-1.1Playbar 1.9.1.11-1.2Amp 1.24.1.12-1.2Sub 1.8.6.6-1.2Port 1.29.1.7-1.2OS S2 14.6 (build 68228040)

I have used Sonos for years, here is my current set of speakersFour Sonos Play 1’s - only two recognized by Sonos 2 One Sonos 3 One Sonos 5 (Gen 1) - Removed from the system One Sonos 5 (Gen 2) - Not recognized by Sonos 2 One Sub One Playbar One Sonos Connect - Removed from the systemAs the App slowly coached me over to Sonos 2, i was slow to move over and used to old app for some time. At some point I updated my system to Sonos 2 and it advised me at that time that some speakers were not compatible. Namely the Connect and the Sonos 5 (Gen 1). Not all speakers were online at the time i updated. Once done, i am no longer able to run the older application. Would it make sense that the ones not online (had them unplugged for various reasons) are excluded now?I now have two Play 1’s that are not recognized and the Sonos Play 5 (Gen2) is not recognized either. I have resent the Play 5 and still noting. It should work as defined in this article https://support.sonos.com/s/article/4786?langua

Initiating music from the Amazon App and playing on Sonos speaker no longer shows the now playing details on the Sonos app.  Just shows Amazon Alexa.  No HD or Ultra HD symbol showing either.

Hello,I have 2 daughters which both hold a Sonos One in their room. They both want to use the Google Assistant to play their playlist on Spotify.Unfortunately, Google Assistant is using always the same account on both loudspeakers.Is there a way how I can pick and choose the Default Spotify Account?   

Recently the S2 app on my Andriod 11 phone stopped working, showing only blank placeholder screens for every function except speaker firmware update. Uninstalling and re-installing didn’t help. It was apparently insisting that a speaker firmware update was mandatory.However, all earlier versions of the S2 app on my other device continued to work just fine, so I reverted to an older version of the S2 app on my phone, and it worked fine there as well.So apparently this is a new heavy-handed attempt by Sonos to force firmware updates by crippling the app until you comply. Why not just update the firmware? Because then it won’t be the same product that works with my various platforms now - Sonos firmware updates of the past have permanently removed compatibility and functionality and are irreversible. There is no commitment to warn users of this in the release notes, so firmware updates can’t be trusted.

Okay, Im sure this question has been asked before but i cant seem to find a fix/answer at all only somebody saying to set a volume limit (which wont work in this case and ill explain why later on) My Setup: 2 Sonos One speakers either side of our sofa and 2 sonos in-ceiling speakers connected directly to the sonos amp which is connected to my Samsung 75” smart TV using ARC-HDMI Volume levels for following scenario:  1/10 is really quite  and 10/10 is really loud Scenario: Watching TV volume at 5/10 everything is fine. Turn tv off and cook dinner. Ask Alexa to play a song on Spotify on the Sonos ONE (have grouped them so they also play through the ceiling speakers). Volume is now 10/10 and neighbour can hear my music just as well as I can. Volume is so loud it almost punctures your ear drums. Turn the volume down to 5/10 to listen to music during dinner. After dinner you turn the TV on to watch a film and the volume is 1/10 and you cant hear a thing so you turn it up to 5/10 again and n

I was listening to LiveXLive on Sonos and unwittingly clicked the dislike 🛇 icon (as shown in the screenshot below) even though I liked the song.  The station immediately began playing another song.  How can I see what the initial song was?  And how can I reverse my vote from dislike to like for that initial song? For that matter can I see all the songs I have liked (or “hearted”)? Regards,Roel  

Hi I’m thinking of upgrading from a beam to an arc for my tv surround system along with the 2 ones and sub I already have.My question is can I use the beam as a speaker for radio and music in another room or is it only for use as a soundbar ,if so I presume I have to unpair it from the lounge and set up in a different room Thanks in advance Phil

After about an hour there’s no audio and the only way to get it back is to power cycle the arc. Im trying with just the arc.  Sun and surrounds disconnected from room

I’ve been through the factory reset and hard reset protocols and I can’t get it to turn on.  I have both the charging base and a USB-C charger and have tried multiple configurations of charging and button push-and-hold, all to no avail.  This happened once before and eventually I found a fix online but as of now I cant get anything to work.  I’m going to try Sonos support as well but as we’re going into the weekend I figured turning to the Forum might be my best bet.  Really want to have it working again before Memorial Day (Monday) here in the US.  Has anyone had a similar experience and found a fix?

Hi.Are there Finnish users online?  Through which online radio service have you found YLE local radio channels?Has Yle (Finnish Proadcasting Co) local/areal channel been taken away from offering of the online-service providers? You have any idea?SonosRadio has not been broadcasting YLE programs for a long time, but now they have disappeared as well from other internet radio providers I have used.I understand that the problem is related to the fact that YLE is not a commercial operator but a Finnish state-owned production company.Regards

Has anybody else been experiencing delivery delays for the Roam? I ordered the green one as soon as it was available on May 11, and still haven’t received a tracking number or any confirmation that it has been shipped (despite the status showing as shipped for a couple weeks now online). I’ve spoken to customer service at least 4 times, and on 2 separate occasions a was told that it would be shipped out and overnighted to me the very next day. I’ve asked each customer support rep to send me follow up emails confirming what we discussed (including a 10% discount for the delivery delays) but that hasn’t happened. I never received an email that the order was even delayed, and it hasn’t shown as backordered online since I first ordered it. I was told there were issues with an internal system update and a backlog of orders, but I haven’t seen any other recent record of this online.