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Hello I am brand new to Sonos (longtime Bose guy) I am setting up my Sonos 5 and am struggling to get Alexa assigned to the speaker. I’ve gone through the prompts of enabling the skill and finding the speaker but then nothing happens from there. I go back to the Sonos App and nothing happens.  help!

Hi. On April 26th I bought a Sonos Roam SL through the online store. The order was invoiced on my card. For some reason, the product did not arrive at its destination in Portland. It arrived in Troutdale and, for no reason, returned to the sender on May 13. I've already sent Sonos a lot of emails and talked to two attendants of Sonos, with no solution. What else can I do to receive my product or get the cancellation and chargeback on my card?Any suggestions?Thank you for your attention

I want to connect iPhone directly to the beam via a lightning to hdmi cable? Is this possible? If I buy a lightning to hdmi and plug the hdmi into the Sonos beam will the iphone be able to control the Sonos beam and play music , my ultimate goal is to set the beam up in a car with a power inverter because my car speakers suck , is this a way ? Or hotspot but I need two devices right ? 

Hi All,I recently upgraded my Connect to a Port so I could use S2. Everything upgraded fine and all my NAS settings ported over. However, since I started using S2, I have had occasional problems connecting to the NAS server. This rarely happened under S1, but is happening fairly often under S2. I have restarted the speakers, port, router and even deleted and re-added the NAS path and re-indexed the music library. Any ideas? Many thanks! -Steven

This week I upgraded my system to S2 and added some Five speakers. They work without problem, but the network matrix for the five is incomplete. The noise floor is absent for all three Fives. The other componens (2xPlay1 and 1xPlaybase) are correct. See attachment for a better explanation.Somebody any idea what caused this, or even better, how can I fix this?  

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

Neither I can’t play music from my library. i’ve got an Iphone thanks

Hi I have Sonos AMP, 2 wired sonos celing spicers, sonos soundbar Beam Gen2 and sonos sub Gen3. Can I link them and use as surround ? 

I just got the Sonos Roam, and I really just wanted a bluetooth speaker. Link my phone via bluetooth, play music. Is there any way to just keep it simple? I don’t want to have to open an extra app every time I want to listen to music.

I’ve been using Deezer in Sonos for sometime and it has the capability when you hear a song you really like to hit the “heart” button and instantly add to your favourites. I tried Apple Music and this feature was missing… also nowhere to be found in Amazon Unlimited, which doesn’t even allow you to add tracks to Amazon playlists (as far as I can see). What’s anyones experience in Tidal ? Or  Spotify? For me it’s an essential feature and for reasons I won’t go into I’m looking to switch streaming provider

I have a play 5 that’s great, but moved into a new house with a really good sound system. Can I use the headphone port on the play 5 to connect to my amp and basically use the old play 5 instead of a Sonos ‘Port’? I understand this would mute the play 5 speaker.  Thanks 

Hi. I currently own a Sonos One and a Sonos Roam. I'm considering buying the Pro-ject T1 Phono SB turntable with the Sonos Five speaker so I can get back to listening to vinyl. My living room is quite small and has been served by Sonos One so far, so I believe Sonos Five will be quite the upgrade (One will be moving to another room). I'd therefore love to use Five as my main sound output, also while streaming movies/shows. I don't own a TV and I stream video on my MacBook Pro and project on a wall through a Benq projector (model is from 10 years ago, EP4227, and I use and HDMI cable to connect it to my laptop). In the past, I've tried playing the sound on One while projecting the video (simply by having One and my MacBook on the same WiFi and selecting the sound output on One, while projecting the video through HDMI) but there's always been a substantial lag in the sound. I've given up and always use the MacBook speakers for sound, which is obviously less than optimal. If I am to inves

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.

I have a 2022 Samsung frame TV connected to a Sonos AMP via e-ARC. I have worked with Samsung support to resolve an issue where I’m unable to manually select the audio output from the TV. Every time I try and select anything but Sonos AMP, the TV will flip back to Sonos AMP after a few seconds. I’ve tried disabling Sonos e-ARC auto play and have been through all the settings on the TV with Samsung. I have a case open with them but haven’t heard back yet. I haven’t spoken to Sonos yet but intend to on Monday.   

What is the difference between Gen 1 & Gen 2 Sonos One speaker?

So i have a Beam connected tot he TV that uses ARC, works really well, love it. I also have a projector that we use to watch movies but it doesn’t support ARC, I wanted to use the Beam with it. If I were to buy a connect would this allow be to run a line-in from the projector to the connect and then link the connect to the beam in the app. In theory I believe this would work but would there be latency issues???

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

Can you add the ceiling speakers to the ARC, Sub and 2x One SL's? Been all over YouTube and Google search, but can't find anything solid. Tried to get the Atmos effect to the fullest. 

I have this set up. Nintendo Switch -> LG C1 -> Sonos Beam gen 2 + 2 Ikea Symfonisk. I have eARC activated, bitstream, passtrough on TV, Sonos app is showing Multichannel PCM 7.1 and sound is cutting in and out. This only happens with the Nintendo Switch, I have no issues with PS5 or any streaming service from the TV. Changed the HDMI cable and issue was solved for some days, but now it's doing it again. Had beam connected with WiFi, changed it to Ethernet cable and issue is still the same. Any help?

I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.

I have just received my Sub to complete my surround system. Every time I tried to pair it with Arc I was getting a failed connection message. After quite a few attempts at pairing the sub, and a factory reset later, I discovered that the sub would only pair with the Arc when I switched the Arc from wired to wireless connection. Now my system is working great and all speakers are connected. But when I switch Arc back to it’s wired Ethernet connection, I loose the sub speaker again. As anyone else encountered a similar issue? I also have a pair of surround one SLs which I had no problem pairing with Arc. 

Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?

Hi ThereI have an issue with my Sonos speakers disappearing while playing music. I have a Beam, One and Play:1 in my lounge/dining room.  The Beam is wired to my router, while the other two work over wifi. When I play music on either the Beam or the One individually (or any one or more of those speakers combined with the Play:1) after a few songs the music suddenly stops and the speakers disappear from both the Sonos App and Spotify, and I usually have to reset them or unplug and leave them for a bit to get them back. It doesn’t matter whether I play music via Alexa (enabled on the Beam but not the One) or via my phone - the music plays for a bit and then just stops. I’ve been having this problem with the Beam for about two years, and eventually gave up playing music on it and instead just used the Play:1. However, I bought a One last week, which is having the same problem and, given the money I’ve invested, I’d really like to use them! Interestingly, I never have this problem with the

Apologies for the really stupid and basic question….If I buy a sounder such such as an Arc or Beam and then add in a stereo pair of Ones to use as back speakers, how does it appear in the Sonos system?  I have a few Sonos speakers which we use for music and radio, and want to see if I can reuse one of my existing Ones, add in a stereo pair and it still be usable as both a home cinema setup and also for my current audio needs.If listening to audio in the home I probably wouldn’t need the Arc/Beam to be joining in, although maybe it doesn’t matter.  But if I start watching TV I wouldn’t want it to broadcast across the entire house.What I’m trying to get at is that I want a really simple system that doesn’t involve any fiddling about with configuration and settings to use on a day to day basis.Again sorry this feels like such a stupid question and it was quite hard to phrase so I hope it makes some sense.

I have two ones, one in the kitchen and one in the living room.  There are no physical walls separating these spaces and the speakers are about 30 feet apart. I’m considering adding the sub but I’m looking for affirmation that this new setup will sound good.  Because of space limitations the sub would have to be placed in a corner approximately 20 feet from each speaker.  Thoughts?