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I just took advantage of the 30% Upgrade for my old Gen 1 Sonos:Connect and purchased the Sonos Port.  It says I have a backorder till March which is fine. Can I continue to use my current Connect until I get the Port, or do I need to send it in before I get the new one?

Hi all, I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly. As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic). I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review From my Boost, connections to all speakers is green -  which I presume means that the Sonos network-coverage and communication is fine. However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall ou

I have a crappy turntable with a preamp connected to a Sonos Port that works fine in streaming vinyl to my Sonos system.It’s functional but sounds terrible and I’d like to upgrade to a good turntable.The one I am looking at does not have a preamp so that means I need a Sonos Amp correct?I guess my question is do I need the Amp AND the Port?Or does the Sonos Amp have the same functionality as the Port, i.e. can stream to my Sonos system, but with a preamp built in?Thanks!

Hello, I have my 5.1 setup as follows, ARC via HDMI to EARC output on TV using passthrough in TV settings & 1 Gen 2 sub and 2 Play’s one’s in my system.   Am I getting full Atmos using the Play 1’s since they are so old or should I get the newer One’s or One SL’s? 

After working for around 6 months my Move has stopped responding. I get 10 seconds of amber light when I put it on the charging station then nothing else - no other lights work and none of the controls work. I can connect to the Move via Bluetooth but the sound is not good. I’ve tried a reset but that doesn’t seem to work either. My Amp is working fine on my network

Sorry if this has been asked/answered already… but can anyone confirm what version of Bluetooth the Sonos Move devices currently use? I noticed Sonos have updated their “Power + Connectivity” section for the Move, which now states Bluetooth 5.0 https://www.sonos.com/en-gb/shop/move#2 But I’m still seeing messages on this forum, and ‘reviews’ from third party sites as recent as January 2022, stating it still uses Bluetooth 4.2 - has there been a low-key specs update ?

Recently bought and setup a Sonos Beam with 2 Sonos Ones as surround and overall the whole system sounds pretty good.When listening it is obvious that the Ones (the surrounds) are only playing the surround channel audio.Since apparently the Ones have equal if not better low frequency responce than the Beam, I wonder if there is an option in software (or plans to include one) to share the lowest (non-directional) frequencies to the Ones as well, for improved bass (please don’t suggest to buy a Sub, it’s an overkill for my system).

Still getting sound dropouts that last a few seconds on most platforms now!!BBC iplayer, Netflix, Disney etc and even standard TV!!I have a Beam 2 with 2 One SL’s for surround and a new Panasonic OLED, tried all the mentioned  plug/unplug, restart PCM etc.Always had Sonos kit but this is really starting to get annoying as no fix seems to be mentioned yet??Please help!

When I have my laptop connected to my Sonos system and I try to switch the sound to my AirPod pros, my lap top tells me that the AirPods are connected but the sound continues to come out of my Sonos one’s instead. How do I fix this? I’ve killed the Sonos app on my laptop but it doesn’t change anything. 

I just installed a Beam (Gen 2) and I can not get my Xfinity XR15 remote to connect to it.  In fact; I can not get ANY remote (total of 9) in my house to work with the Beam.I’ve tried moving the Beam to different locations and making sure there is no light hitting the IR sensor.  I’ve tried re-pairing to my TV and while I can get sound thru the Beam I can not get my remote to control it.  I’ve tried standing right in front about 3 ft away with every remote in my house and going through the setup process but none of them are working.  Obviously, I’ve made sure the batteries were all good on the remotes too.I can control the sound with the app on my phone but that is pretty inconvenient. I replaced a PlayBar that was working with my TV and remote with the Beam but at this point I’m about to pack up the Beam and send it back unless someone has a suggestion.

Hi all , my new TV that I've bought has an eArc hdmi socket , would I benefit connecting my beam gen 2 to the eArc or just the normal arc ? I only have Sky+ hd , many thanks 

Do I have to use the Sonos Sonance speakers or can I use 2 pair of SONANCE - VP64R I am a Sonance dealer

Surround sound speakers, both play 1s, one of which does not stay connected. Same distance from beam. Left side goes in and out of connection. What gives? Wear and tear of product? Tried everything, talked to customer service, diagnostic reports. Nothing worth noting. Sonos app displays “?” for LS. Any suggestions/ guidance? Ty

Sirius has been dropping the stream sporadically all day. Error is unable to play song not encoded properly.  Sometimes it comes right back others I have to start it. It’s always stable most of the time.  

Hello,Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

Just bought a Beam Gen 1.  Connected it though the Arc HDMI port as the tv recognizes it.  The tV speaker doesn't emit sound anymore as it's using the Beam. No sound through the Beam.  The Beam plays music though through the Sonos and Spotify apps.   When I do the true play test it works and chimes.  What am I doing wrong?

Hi Sonos Feature Teams,with your ongoing focus on content (such as Sonos Radio HD, Curated Playlists) it would be really cool if you could partner with Roon (more than just being compatible with Roon as endpoints) in order display their rich content (album reviews, band information, lyrics, AppleTV app TV:Remote, recommendations, enhanced search, additional album art, etc.) for us music lovers. As the Sonos speakers are already in the home network, there would be no need for a local Roon Core but only a cloud-service integrating into the Sonos App (and support for more end-devices like AppleTV, FireTVStick, SmartTVs,...) would be needed. This would really enrich the user experience - at least I would be willing to pay a subscription fee for such added value. Please contact me if you want to hear my ideas.Roon Review: https://www.headphonesty.com/2021/05/introduction-to-roon/

An odd problem I cannot solve. Kitchen and office speakers both have morning alarms set for 06:45 to play radio with no time limit. They randomly ungroup so this best way, but when I come down they are not synchronized so I group them manually, have my breakfast in the kitchen then go into my office next door to work. However, at exactly 11:00 every morning the speakers ungroup and turn off the radio. Neither of the alarms, as I say, have a time limit. What is so special about 11:00am? Phil

Hi allI’ve recently purchased a Sonos Arc + Sub (Gen 3) and am new to the community here.The Arc is connected via eARC my Sony Bravia A80j and my Apple TV is connected to the Enhanced HDMI port.My TV is set with Audio Passthrough to AutoWhen I play content on my Apple TV that is labelled Atmos my Sonos app shows Dolby Atmos is being played on the bar - Perfect. This is the same for the Native Android TV apps.My confusion comes when I play non Atmos content like 5.1Using the native Android TV apps (Netflix & Disney+) the Sonos app indicates the Arc is playing Dolby Digital Plus 5.1Using the Apple TV apps the Sonos app shows the Arc is playing Multichannel PCM 5.1Can anyone out there please advise the difference and which is the best format. Thanks so much in advance for your responses.

I rearranged my room and now my system has moved around. Turns out my new iPad is not supported after over a year now and seems their list says will never be supported, so I cant re-tune the system. But why can I not enable or disable the current Trueplay tuning? I know this was a feature in the past so android users could at least toggle it. Does anyone know if there is a way to disable it? The software side of Sonos keep falling down hill every year it seems. Promised features never come along, and device support gets worse. Just sell us a $10 mic to do the tuning ourselves or use the Roam to handle it. 

I linked my beam to the app and it connects easily, but once I've hit done it then doesn't show in the app. I tried factory resetting 3-4 times and relinking and it the same, even tried linking with an Ethernet cable and still nothing in the app. Im lost??Anyone had this problem and have a solution?

I have a cheap Walmart TCL Roku TV.  I can control volume and turn tv OFF through the Sonos.But I can’t turn the TV on or operate the tv menu etc.The Beam blocks the TV IR.I should in theory be able to control everything through the BEAM correct?  It’s weird that I can turn the TV off but not otherwise control the TV (other than the volume)

When I use my turntable, I only get sound from the left speaker in Stereo Mode but I get sound from both speakers in Dual Mono mode. How do I fix this so I get sound from both speakers in Stereo Mode? Thanks!

Hi, i’ve just bought a new Sonos Home Cinema System with ARC soundbar, sub gen 3 and two One SL surround and the connection is via HDMI eArc port. Very simple to setup.I’m very impressed about the sound of this home cinema system.I came from a very old Bose lifestyle 18 series III so… I’ve only one thing to ask that i don’t understand and it’s about the ability to control the soundbar volume via the Samsung remote also when i play music via Sonos Radio app or others services on my iPhone. Never tried to connect The Sonos ARC via toslink adapter but if you say that it will work this way i will try to connect via the hdmi/optical adapter in the box (i don’t care about loosing dolby atmos)My Tv is a Frame 55” (2021) with solar cell remote that can handle volume up and down without problems (i only see + and - on tv instead of numbers).Thanks in advance for your replies

Hi I have just setup a connect to my Samsung 550 soundbar via a fibre optic from my tv to a splitter and connect to the splitter then on to my soundbar. Works great only problem is the soundbar is capable of a lot more power than it’s getting from the connect. Is there anything I can do? Thanks