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                               My sub gen 2, has started to make a rattling/distortion sound on the heavy end of bass.  I've tried resetting the settings a number of times, and the location. I believe it needs to be looked at. can anyone recommend someone in Brisbane please?    

Hi my Sonos in the kitchen keeps cutting out. I’ve read lots about set up and have 3 boosts (2wired) for my 13 speakers in the house. Sonos in kitchen is 5ft away from and other appliances and less than 20ft from a wired boost. Any ideas? My diagnostics report submitted is ref 1151083272

I’ve been adding songs to a large playlist for the last few hours. These are all albums on my NAS, not from streaming services. Although the message displayed is that all the songs on the albums are being added, at some point it simply stopped adding them.The playlist currently has about 3500 songs and when I add up all my playlists there are about 12300 songs in total.Is there a hard limit on tracks in a single playlist?Is there a limit on the number of tracks in all playlists?Is it just me or should I have gotten a message saying the adding is failing rather than that it worked?

I have a Playbar, Sub and 2 Sonos Ones in my living room. I have a 3rd Sonos One in the kitchen which is connected to the living room essentially making it one large room. I currently have them grouped together but I want the kitchen One to be able to control the living room volume via the physical buttons and Alexa commands initiated from the kitchen to control the living room. Basically I'd like to just have all 3 Ones added to the living room but that doesn't seem possible. For a long time I just swapped the right side living room One and the kitchen One which accomplished the control issue but of course sacrificed on the sound. Is there a proper way to do this?

When streaming Qobuz FLAC with Roon to Sonos One and grouping in S1 that Sonos One with a stereo pair of Play 5 Gen 1 what quality do you get from Play 5 Gen 1? Roon Signalpath shows 48/24 for signal to Sonos One. But what quality do the grouped Play 5 Gen 1 play? For local files Play 5 Gen 1 are capable of 48/24 FLAC. But in this streaming scenario? Thank you

I have S2 running on two laptops; Windows 10 and Windows 11 OS.   S2 was working fine.  Now neither  laptop can find my SONOS system on my network.  I have made no changes to my wifi network.  I’ve downloaded and reinstalled S2 on both laptops.  When I try to connect to an existing network I get “Your SONOS product was not found”.   Did SONOS change something on the windows S2 app?  Is anyone else experiencing this issue?

HiI have a Sonos Connect:Amp that I’d like to hook up to my Cyrus amp, which is connected to external non-Sonos speakers. I want to do this so I can connect everything (CD player, turntable and streaming) through the same thing (the Cyrus). Is this possible? How would I do it?Thanks!

I have a set up of Arc, Sub and two OneSLs.  Trying to change speaker that Alexa uses from Arc to one of the One SLs.  Tried to remove and reinstall but it does not offer another choice.

Hey y’all. I have a Sonos Play:5 (Gen 2) set up in my living room and I recently purchased a Google Nest Mini (Gen 2) to control it. I’ve set everything up to the point where I can tell the Nest to do things like pause and start music on the Sonos, but when I try to command the Nest to play a specific artist / genre / playlist etc. (e.g. “Hey Google, play jazz on Sonos in the living room”), it replies with the following error message: “Sorry, it looks like Apple Music isn’t currently supported on the living room”. I have set up Apple Music as the default music service on the Nest, and have logged into the same Apple Music account on both devices. I’m a bit puzzled by the error message, since I’m pretty sure I was able to control Apple Music on the Sonos via the Nest at an earlier stage of setting the two devices up. But maybe I’m just misremembering. I’ve read suggestions elsewhere online that controlling Apple Music on a Sonos Play:5 via the Nest just isn’t supported. In any case, doe

Just got my Sonos Arc. I have a 2020 Samsung Q8DT Tv from Costco. I’m planning on setting up my arc in next few days.I have read on here that a lot of people have had connectivity and sound issues with the Samsung TV…weather the sound cuts out or they are not getting the Atmos sound. I called tech support for Sonos and they say issues have been fixed.Does anyone have any info or update on this situation as I’m hoping not to have any problems when I set up the speakers?  I have an eArc HDMI port 

Hi,I am about to wire a tv room using a projector. An Arc or similar won’t work in the room due to placement issues, however, I am considering using 4-6 in-ceiling Sonos architectural speakers, a Sonos or other sub and a Sonos Amp for optimal home theater and music sound. Will this work? The Sonos Amp and the Apple TV will reside in a tech closet in the basement. I’d run raceway from the projector to the rack for future HDMI swap out. Any help would be greatly appreciated. Thx.   

I just got a second subwoofer to add to my Sonos Immersive set with arc which has 1 arc, 1 sub and 2 ones. When I attempted adding the second sub to the system It failed and said “there was a problem verifying your Sonos app” And also said “Error code 1002” I searched the error code up and did everything sonos says to do to resolve this error code and it didn’t work. I also tried going to my products in the sonos s2 settings and clicking on the product group of my home theatre and then scrolling down to the button which says “Connect second sub” when clicking on that button I was  given a note saying “ To connect a second sub add a sub to your Sonos system” I have a sub gen 3 connected to my home theatre system already so why am I receiving that note. I’m extremely frustrated and confused what is happening and wanting to figure this out. 

Hi all I need some help…I can’t seem to find a clear step by step of how to do what I’m trying to do, which is connect our Beam (gen 2) so it functions in the easiest way possible with all (or as many as possible) of our devices. We have an LG OLED C1 (picture below for all ports), at minimum we’d like to connect our Apple TV 4K (2nd gen) and our PS5 to function with the Beam. If we could get the XBox on there too that would be great, the Nintendo switch doesn’t really need to be connected to the Beam but for the sake of this exercise if someone wanted to connect as much as possible, how would we do it? Willing to buy whatever connector necessary.  thanks in advance!  

I want to add a 2nd Sub to my Arc (Gen 3), 2 SL (Gen3) and Sub Gen (3) system.  I know I need a minimum Gen 3 Sub to add a 2nd sub (which I have) but could I buy a 2nd hand Gen 1 Sub and add that in ?

Hi, Today I was fiddling with the Sonos S2 app, and I did not see YouTube Music in the list of music services.I am located in Europe, and I have a YouTube Music Premium subscription. Any idea what the issue might be?

Hi. hope someone can help cause this is driving me mad.I have a Sony Bravia tv, I have a Sonos beam attached to it via arc. Everything was working as it should until last week. I had to take tv off the wall for decorating to be done. I’ve reconnected everything today and I’m having some serious issues.Initally I was unable to get the beam to see the tv despite the tv recognised the arc was attached.so I reset the tv and beam, the beam then connected until I plugged in something else ie sky with an hdmi cable. Then the sound drops out of the beam despite being connected on the app.  Ive replaced both hdmi cables from the sky box and the beam, still no sound from the tv when connected to the beam..I feel like I’m going mad. Particularly when it was working perfectly a few days ago..please help….

Do you have any help on why all of my songs have transferred over to my new PC on the SONOS app but the playlists have not transferred? In iTunes I had exported the iTunes playlists and then successfully imported them onto my new PC (the playlists show up in iTunes), but Sonos is not syncing the playlists. I did the import prior to installing and updating the SONOS app and I have updated my music library.Thanks again for any help.

Hello.  We are building a home and we are finalizing our low voltage pre-wire plans now.  We are having Sonos amps and Sonance in-ceiling speakers mounted in a few rooms.  I would like to use the Sonance in-ceiling speakers located in the living room as rear surrounds.  We plan on purchasing a Sonos ARC and Sonos sub to round out the package.  I planned on having all three Amps located in the bistro closet.  Do I need to have the living room Amp in the living area or is fine in the closet?  Also wondering if the living room Sonance can pull double duty as the rears as well as just streaming music when not watching tv.  Thank you in advance for any assistance.

HiThe right satellite speaker from my surround system (Playbar, Sub, 2x One sl) is out of sync. I sent a diagnostics report (1275133206).What can I do about this? Any tips?   

The product is branded “roam” it should be easy to use away from home… right?I was naive enough to think that.I am currently traveling for work and my go-to bluetooth travel speaker kicked the bucket. I took it as an opportunity to pickup the roam, something I had been eyeing for a bit. Getting the thing setup (just so I can use bluetooth) while I’m on hotel wifi is near impossible. It also REFUSES to do bluetooth pairing without wifi setup first. I finally did it, it took an hour and a half. Multiple devices, hotspots, new sonos systems/accounts, etc. Completely unacceptable experience.  This is going to be a ton of people’s entry product into the sonos ecosystem. It NEEDS to work with simple bluetooth pairing out of the box. I don’t know why I have to tell you this, get better product management.

I see this question was posted over a year ago, but no one seemed to know the answer (unless I missed it?). So I figured I’d ask again!  As an example, if I go into the Tidal Android app or the Tidal desktop app and look up Elvis Costello’s King of America, it is listed exactly one time. But in the Sonos app, it lists three times, and each one looks identical:Clicking on them, there is no difference in track listing. On Tidal, this album is listed as “Master” quality. So one possibility is that Tidal, behind the scenes, has three different steam types available for this same album. Perhaps, that’s why Sonos shows it like it is three different albums? Maybe each one sound a bit different? I’m curious if Sonos or Tidal has addressed why this is happening. (I realize this is probably Tidal’s issue, but since it makes it harder to use Sonos, it would be great if Sonos could pressure Tidal to fix -- or at least tell us what is broken so that Tidal users like myself could approach Tidal to f

Ok, here’s my conundrum.I’m purchasing the Sonance - MAG Series 6.1 Outdoor Streaming Sound System with the Sonos AMP. For my TV, I’m assuming I can straight from the AMP to the TV via HDMI and have sound and video. Correct?But, now for the tricky part, how do I go from the AMP to the projector while using an Apple TV? The projector has HDMI ports. Do I need an HDMI switch or Splitter? Or, is there a cleaner solution out there?Thanks!

  I am having trouble syncing my iTunes playlists to sonos.  Everything worked fine until I upgraded my PC.  My old iTunes XML file works still but since I had to reinstall iTunes, it created a new XML file and has my updated playlists in a different folder.  I have added that folder to sonos and removed my old XML file but now all that shows up is my music files, no playlists.  I’ve been playing around with it for a few days now and can’t seem to find the issue, any help would be appreciated.  I have double checked permissions and that the XML file allows for indexing.

Hi team.  I have been given a sealed CR200 and was wondering if it is still possible to add it to an existing S1 system?It will be running the original software it was built with (2013).  Is it possible to add and update like a normal player or would it need support intervention? Or possibly not work at all….. I would rather keep it sealed as a collectors item if it is not going to be possible to use it in my S1 system. 

Hi. I own Sonos beam + 2x SL One as surround sound system connected to TV (thru hdmi). All speakers are connected to internet thru wifi (router has channel 11, sonosNet also 11).  Randomly during day, while watching movies or youtube videos (philips android TV), one or both ( i cannot say just from listening) SL speakers delays few ms themselves and we can notice annoying echo there.  From my investigation a solution for me is to go to Sonos app → Settings → Surround Audio - switch Off and On again. And this helps.  I sent diagnostics logs today (nr. 1146608852 , nr. 2094903246 ).  Can somebody investigate this and help me what can cause this issues? Sometimes happen 4-5x per day.  I have all my 3 devices in same room (grouped to one room virtually as well).