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I use the SONOS app on iOS.  When i deselect a speaker they all stop playing music or whatever and the app freezes and is unusable.  Any suggestions or help would be useful.  I had this system as it is supposed to be flexible etc and should not have to reboot the router or whole system every time i want to stop playing sound from a speaker.

My wife has some hearing problems.  We have an Arc and still most of the time she has trouble hearing the dialogue.  One of the problems may be that we sit very far away from the tv.  I am now considering another Sonos for the table situated next to her. Hopefully something small and out of the way.  What would you reccomend? Would this even help the situation? 

I have two Symfonisk bookshelf speakers in my living room paired to work in stereo. Up until today they have performed perfectly.  I’ve had them for about a year.  Today they suddenly started losing the stereo - one speaker would drop the audio and then pick it back up. It is occurring in both speakers - it’s not like just one goes out.  It started out fine this morning.  After I had been listening for about 30 minutes it started and hasn’t stopped.  I’m not finding anything like this when I google - most people have one speaker go all the way out.  Both of mine cut in and out.  Help!

Hi there…I have several Sonos speakers. One (Sonos Arc) of them is wired to my router.Issue: My Sonos Move was not visible - so I went ahead and got it connected from my iPhone. Now it plays - BUT the Move is NOT visible from my PC (Mac).Any suggestions please 🙏

Hello all,I’m looking to improve the sound in my golf simulator room by using some of my spare Sonos play 1 speakers which I was hoping to link to my Denon 3700H AVR. I would be obliged if someone could take a look at the connections on the back of the AVR and advise whether this can be connected to a Sonos Port or similar and indeed how I would do so? Many thanks in advance. 

I use a Nest Hub to play music on one of my Sonos speakers. I have three speakers on my main floor. I cannot seem to get the the Nest Hub, which uses Google Home, to play on more than one speaker at at time. That forces me to open my phone and then add the other two speakers to the playing speaker. Is there anyway to fix this?

Amazon UHD subscription. In the Amazon app , when I select UHD music to play, on my S2 app ‘Now Playing’ doesn’t show any information regarding the format playing via the Arc.

I just recently bought 3 IKEA Symfonisk speakers which I have 2 as a pair in the living room and one in the kitchen connected over WiFi. Almost on a daily basis I need to reboot the router to get the speakers to work. Sometimes the app can’t find the devices, sometimes it can’t play the music on them etc. etc. I am very disappointed with how this works. There must be another solution than rebooting the router all the time? I am working from home and I can’t reboot the router as I need it for work.For instance, right now I only have music in the kitchen which I managed to start. Now the Sonos app says it can’t connect to any of the speakers but the music is still playing. Is there  a solution to this or is it just a waste of my money?  

Hi guys, I have an issue with my Sonos arc with DTS audio, for example when playing a Harry Potter movie I have to change the settings to PCM in the bd player, and then the audio then works but it's only in stereo PCM which is a bit rubbish. My Samsung TV is only a couple of years old, but only has arc, not e-arc. The TV can handle dolby digital plus from what I can see in the TV settings. I tested with a Dolby Atmos movie played via Plex (TV Plex app), and the Sonos app said atmos, so it does seem to be able to cope with it. I also tested a DTS-HD movie in Plex, and I got sound, but Sonos app said it was Dolby Digital 5.1, which is weird. ​​​​Why can the Arc not handle DTS HD audio from my bluray player?​​​​​​I tried a new hdmi cable to a brand new 2.1 version, same issues. Lastly, my Disney+ app will only show 5.1 audio as well. When playing Netflix Dolby movies, app says DD 5.1 plus. Any advice appreciated!   

My speakers continue to cut in and out. I’ve unplugged all of them and restarted the app and there all running on one wifi so I’m confused? My diagnostic number is 752225820

Hi. The Connect Amp Gen 1 is cheap used by me.I have a good pair of JBL speakers, and several Sonos One and Play. rather than pairing (software, outdated) can I just run and Ethernet cable out of my Sonos One into a Connect Amp Gen 1 Ethernet port? And then the Amp can power the two speakers? thanks!

I am need of some support.  To clarify I have had number of Sonos speakers and google home devices for over 5 years I think so am familiar with both technologies and their capabilities however I have recently purchased an Arc which is the first sonos speaker I have owned with built in assistant capabilities.I have set it up and the “hey google” wake word works 99% of the time regardless of how loud the speaker is this is fine.  However I have found the actual voice recognition is very hit and miss.  I have been doing some experimenting and to remove variables I only use a single voice command during testing “activate the movie scene”.  I have found that this probably works less than 50% of the time.  When it doesn’t work it is not miss understood, the speaker simply ignores the command completely.  Sometimes it only detects part of the command but sometimes it is the start of the command or the end of the command but never the bit in between or misinterprets the words.  Furthermore I h

I have previously used the Amazon Prime Music service but have now taken up the offer of a free 3 month trial of Amazon Unlimited which offers 90 million songs, many of which are HD. My question is if my Sonos system of Soundbridge 100 and Zoneplayer 90 can handle the HD tracks. Also, is there any way in the Sonos app of seeing if a track is standard or HD ?

Is it definitely possible to pair a Beam (Gen 2) with two Roams, and somehow use the equalizer to get only bass notes out of the Beam, if this makes sense. I've been told that it is not possible to use the Sonos subwoofer (or the possibly-upcoming mini-sub) with the Roams.All three speakers would be in my kitchen (not connected to any other Sonos system), and I first simply need to know that it would be technically feasible to pair a Beam with 2 Roams, and second if it would be possible to set up the Beam to primarily output low (bass) notes.I've looked through the Support questions, and I haven't seen an answer. Any knowledgeable, informed response would be appreciated. if there are any alternative solutions, I’d love to hear them as well. ty

Why has Sonos become so unreliable? Skipping songs, dropping speakers, stops playing altogether?

Hi I hope I get an answear now. When will voice services be able in Chile? If not please let me know because I want to by more products but only if I'm going g to be able to use them fully

Hi All. I have recently replaced my old Echo device with a Sonos One (Gen 2) in my kitchen. I set up Alexa and it generally works fine, but any moderate background noise renders the microphone useless, and Alexa will not react unless I speak directly into the mic. I also own an Arc and a Roam and both work flawlessly. I have found some threads on here discussing the issue, but it is not clear to me whether this is a general Sonos One problem or whether to consider a replacement unit. Does anyone have a bit more insight? Thank you.

I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system.  My system consistes of S2 App1 - Beam (Gen 2)2 - Play:11 - Sonos 1 w/Alexa1 - Play 5 (Gen1) Following is what I’ve tried so far:Factory reset the Play 5 and go through the setup process again on wireless Factory reset the Play 5 and go through the setup process again hard wired Reset Wireless AP’s, Switch, Firewall, Modem Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired.  This one took me about 90 min. :-(None of this has resulted in the Play 5 showing up in the app.  I’ve confirmed the Play 5 is defia

Hi, I am using Sonos Port exclusively as Line out (no line in connected).Essentially I want to play music from the Sonos App into my PC speakers. I read that in this case there should be 0 delay.However I’ve been using it for a while and found there was a noticeable delay.How do I fix this? I’ve set Audio Delay to Low in the Port but still see that the Port is the only unit out of sync.

I’ve had my system for quite some time now, and though this issue has happened in the past, it’s started to happen a lot more often lately. From all my scouring of forums, everything should be set up correct in terms of settings, etc. LG CXThis is set to eARC and with the settings to pass though with the HDMI input set to Bitstream.Apple TV 4kI have this set to allow Dolby Atmos. I almost never have issues when listening to Atmos (usually via Disney+).ArcTruplay on. No real different settings done on this side. There has been several scenarios that bring up this issue:Switching from Dolby Atmos to Multichannel 5.1/7.1When going from an Atmos enabled movie (say Endgame on Disney+) to a Multichannel tv show on Hulu or Paramount+, the sound goes from working perfectly fine to nothing at all with no signal detected. If I try to switch back to an Atmos movie, sometimes the sound plays again, sometimes it doesn’t.Pausing during a Multichannel 5.1/7.1 Show/MovieLately it’s watching Star Trek

My Arc/Sub 1/rear Ones system used to work fine but now I can’t connect the rears. I’ve reset Ones and tried the suggestions in related posts. I was able to get the rears going without the rest of the system, but when I remove then Set Up Surrounds they won't play. Once they played for a second and then quit. They automatically assume the identity of Living Room 2 and Living Room 3, while they should both be subsumed in my Living Room (+Sub, Arc) system.The Ones, Five (new), and Beam 1 in other rooms work fine. I’ve had Sonos for years and have always been able to trouble shoot problems, but I’m at the end on this one.

The Problem:I have been trying to add a separate headset to be able watch TV later at night. I bought a and tried to add two different headsets, one BT and the latest one has its own base that BT back to the headset and the base connects to the TV via Optical output. The issue that is occurring is that when I select the Audio as Optical, it momentarily will turn on and then turn off with the Sonos System turning back onI have set this System up on (2) different TV’s which leads me to conclude a control issue with the SONOS Sound Bar itself. First the system:Sonos - Beam (Gen 2), Sonos - One (Gen 2)(2ea), Sonos - Sub (Gen 3) Connected to: LG - 77" Class C1 Series OLEDThere must be a way to allow another external sound system, ie headset, to work and put Sonos into ‘stand-by mode’Any help would be appreciated. 

When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

Hello,I tested today the DTS sound with a Bluray Disc via a PS4 with my Playbase but the sound is hacked ( not continious). In the sound settings of the PS4, i did opt for the dts format.Does anyone know a solution for this problem?Best regards,monte03

So the PC hosting my Sonos libraries died and I’ve had to reinstall my music on a new computer/Server which has a different name.   But the playlists have the old server name in the the path/source file info.  How do I fix the playlists I’ve created so that they will find the music in the new PC/folder.   For example, when I try to play my playlist it will say:\\OLDPC\Music\thriller.wav is missingI now need the playlist to  point to \\NEWPC\Muisc\thriller.wav in order to solve the problem.If I can’t edit the playlists I will have to spend an incredible time rebuilding them.Thanks!J