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Hello,I have been forced to turn voice control off on my new ARC because it thinks it hears ‘Alexa’ ALL the time when it hasn’t.  Tonight during playback of a film it activated three times in as many minutes.  It’s infuriating and I’ve had enough.  I shall put a my echo dot Alexa back in here tomorrow unless anyone has any idea how I can make it less sensitive?

Hi, since the update, when I connect my Roam via Bluetooth the blue light now blinks.It works ok and connects to my phone but the light is no longer static.Is this a known new issue?Sent diagnostics - 557426063

I have played Plex music from Sonos for years. Yesterday when I opened any of my Sonos apps when I select Plex I get the message Unable to browse music. I rebooted Plex, reestablished the music service in Sonos and the same. I know Sonos can reach the music in Plex because when I play Sonos Playlists that have Plex music it works. Any idea?

I bought my Sonos Roam couple of months ago I connect everything with my Wi-Fi and my phone two weeks ago I bought new phone I Connect my phone to Sonos App of course but I forgot to connect to Sonos Roam to my new phonenow I’m vacationing in Bahamas and I cannot connect my Sonos Roam via Bluetooth help 

Does anyone know if it's possible to playback video podcast audio to Sonos? All of my video podcasts are greyed out in the Sonos app. I presume because Sonos doesn't support the video file playback.

My library lives on a Synology NAS, and I've succesfully played music from there for months. Recently, I had reason to clean up my NAS user list, and I'm afraid one of the users I cleaned out was the user Sonos was using. I suspect I allowed Sonos to use the Guest account, and I've disabled that.Is there a way to modify the credentials used by Sonos to access a network folder? I'd strongly prefer to create a specific Sonos user on the NAS, and use that to access the folder from Sonos.(If not, I'll just re-enable Guest with read access to the music folder.)

Wondering if this is a known issue or if I have a defective Beam gen 2 that I just bought. With TV on volume up works and volume down always seems to work. Worked fine with my Beam gen 1..

I have a SonosAmp with a fried wireless card and accordingly has to be hardwired. Once I hardwire it, Sonos defaults to SonosNet. However, due to the layout of my home/speaker locations, SonosNet actually leads to worse performance (I have a big physical gap between sonos speakers) as compared to wifi which has better overall coverage. Is it possible to force Sonos to use wifi, even if one of the units is hardwired? I’d like to avoid buying a Boost. 

I’ve been reading about how interference or loss of wireless connection can kick a playlist off the alarm, reverting to Chime which brings up a few questions as this keeps happening to my system. Questions: Is there anyway to set it so when the playlist is stopped it doesn’t play anything? That Chime is SO annoying. My system is wired so why would it stop playing? I don’t get any notification on Sonos that this has happened so I don’t know how to run a diagnostic. Is there anyway to remote in to resume play? If I’m not on-site, I have to drive over to resume play which is also annoying.Thanks!Mateo

My Connect AMP is having issues connecting over wifi. I tried a hard-reset, but it has now had a flashing orange and white LED for the past 15 minutes. There are no speakers attached so I’m sure it’s not an issue with the speaker arrangement. The Connect was connecting to my system fine over ethernet, but when I tried to connect it over wifi via the update network option, my phone was not able to recognize and connect to the AMP. I’m worried that the wifi on it may be “fried”. Any suggestions would be much appreciated. 

Hi,I'm trying to access music stored on a USB in my Nvidia Shield but keeps getting "No selections available" I'm trying to update Music index but nothing, I can access it through Plex but not sure what the quality is like with them being FLAC on the USB. Any 😣 would be appreciated  

Hi guys I having this problem in that for the past 2 days, the Beam only has the left channel working when i was using it with my Samsung TV. Other usage (via Sonos app) works well, with both the beam and surround speakers working correctly. Anyone knows how to resolve this as this really spoils the aural pleasure when watching the tv. Any assistance are greatly appreciated. Thank you

Have a set of Ones set up as stereo pair. Stream content from Sonos app works flawless. But when using Airplay, it only stream to one of the two speakers. And to get them working again, I need to re-configure the stereo configuration. (After an Airplay stream, it destroys the stereo setup even streaming from the Sonos app, even configuration is show present. After re-setup it works again.)I have tried to stream directly from Spotify app and using generic Airplay stream from other source with same results. Narrow issue down to Airplay+Stereo Pair in Sonos.

Hi y’all! I’m thinking of putting Sonos Architectural speakers in my kitchen and living room. There would be one pair in each room. I understand that a single Sonos Amp can handle 2 pairs of Sonos Architectural speakers. For each pair of speakers, I’d like the ability to play music in either set or both sets simultaneously - this is a must. When playing audio in both pairs simultaneously, the ability to control volume in each pair independently would be nice to have, but not necessary. Can I achieve this by using a single Sonos amp? If so, do I need any additional components to make this work? Appreciate your advice. 

I am looking to buy the Sonos vinyl record player.  I would like my record player on one side of the room and the speaker on the other side.  I do not want to have to run wires through the room i.e. under the carpet.  Is there a Sonos option to wireless ly transmit the record player to a Sonos speaker?

I have Sonos arc at the family room with its wifi password. In addition I have two Sonos Roam in bedroom with different wifi router and password. My question:If I started listening with the arc in the family room, and I want to continue liststening to the same music, how can I do it with different wifi?thxM.

Long time fan, first time poster. (And I know it says Bean, not Beam, above. Why can you edit the post and not the question?!) Two (2) Samsung QN85A TVs - one connected to an Arc and another to a Beam (Gen 2). Stream apps through AppleTV 4K (Gen 1), connected using eARC w/ HDMI 2.1 cables.  When using the above with the DIRECTV Stream app, often, very often, there will be no sound when turning everything on, or changing a channel. If I flip around a bit, it eventually corrects itself, but something isn’t right. It should all just work. And it does, albeit insanely inconsistently. See others having similar issues. Any ideas? (Need DIRECTV Stream for to follow my regional sports teams, otherwise I’d dump it.) 

I’ve got a brand new surround system consisting of the Arc, Sub 3, and two One SL for rears.  I’m using an LG C1 OLED and a Sony UBP-X800M2 blu ray player.I have the blu ray player set to PCM for audio, downmix is set to surround and but rate is set to 192.  On the TV I have the HMDI audio set to PCM and eARC is enabled.I am running hdmi from player to the tv, from TV to soundbar.When i fire up Interstellar which has a DTS soundtrack I’m only getting Stereo PCM displayed.  I understand that the Arc has limited DTS support, but shouldn’t I be getting multichannel PCM feed into the Adonis?Do I have something set up incorrectly?

Hey all - hoping for some help..I have a sonos beam 2 hooked up to the tv, and the back of this same room I have a sonos 5 plugged into my record player. They are set up as seperate rooms.what I am wanting to do is get a PAIR of sonos ones.. I will then put them in the back of the room toeard the corners. I will create a pair and set it up as a home theatre to my soundbar (I am confident this will work) what I then want to have is the option to play music from my sonos 5 which is laid down on its side (which apparently makes it stereo although no obvious stereo effect obviously !) - and have stereo music coming from the paired ONES.  I hope that makes sense.. in my head I know what I mean, keen for your thoughts ! thanks 

I can not find nor is there a single tradition Power Button on my Sonos Roam. Can’t find any help here either. Back to Best Buy for a Bose. Too Bad!

I have spent hours reading all the different questions/answers on this forum regarding this topic but none have corrected my issue. So I thought if I gave some specifics of my setup, there might be a breakthrough! TV is a Samsung Class 8 Series LED 4K UHD Smart Tizen TV (Model: UN82RU8000FXZA)It does not have eARC but does have ARC which is connected to the Sonos Arc via high speed HDMI. The audio settings on the TV are set to Dolby Digital + and the ‘Enable Dolby Atmos’ button is on. According to the TV menu, this is how the settings should be if I want to receive Atmos. I’ve tried Disney Plus and Amazon Prime movies that show they are broadcast in Atmos but the most I can ever get to how on my Sonos App is that they are playing in Dolby Digital + and I’ve never been able to get the ATMOS logo to appear. I’ve tried numerous movies and shows to be sure. Any thoughts? i purchased the Arc specifically for Atmos and now am disappointed. 

Hello:  While my sound bar usually works great with my older Samsung TV using the optical out cable, it recently stopped working with my TV.  It does however work with my Sonos app when playing my steaming services, just not on TV.  When I try to deploy “TV” sound from the Sonos app now, nothing in the sound realm changes on my TV and I am stuck using my tv standard sound.  When I go into my TV settings to choose “Optical output” or “Optical sound” it is not an option now as this menu item is greyed out and I cannot access it.  I can also not do a “reset” sound because I do not have a tv remote and am using the TV navigation on the side of the screen and it won’t allow me to access the “reset sound” selection using the manual navigation.   Any thoughts or tips on how to get it working once again?  Thanks!

Hi I keep getting adverts for Sonos being carbon mutual or to raise money for the DEC but it’s mid song. Any ideas how to stop this.  I haven’t been able to connect my old system to my iPhone and now this

Hello everyone,thanks for reading the post.I need your help and opinion for our new setup. I am setting up the TV (LG G1 55) and an audio system. I would like to mount a sonos system and add two B&O beolab 8000 speakers. I would like to use all sonos + B&O speakers both for watching TV and listening to music.An initial idea of the setup that I think could work is as follows: Assumptions:- The sonos elements on the TV side will be connected via RJ45 network cable, the rear ones via WLAN.There are points that are not clear to me:In TV mode, can I have problems with sound delay? The sonos Port will automatically turn on the beolab 8000? or will I need to turn them on with a remote control? Will the sonos Port automatically regulate the volume of the beolab 8000? Wich cables I would need? There are specific Almando preamplifiers for B&O that are usually connected to the Sonos Port, do you recommend to use one? or you don't see it necessary?Do you think the setup is correct? do

So Sonos crew, i wonder if you can help?First problem, I have 2 sonos one that i have made a stereo pair, the problem i have is that if i talk to my right speaker, and ask it to play music via spotify, Alexa advises that the device is off line. If i give the request to left speaker, the instruction is followed out, but sometimes with a problem.That problem is that even though Alexa says she has understood what i have said, no music plays. However if i say “Alexa, Pause” and then “Alexa Resume” i then get the music.Any one have any ideas? Cheers Neil