Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?
Answered
WiFi Connection Issue
Best answer by Ken_Griffiths
If you are connecting the speaker to a different Sonos System with a different HouseholdID, then you will need to factory reset the device, that’s even if the two HH’s are held in the same Sonos account.
See this link:
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If you are connecting the speaker to a different Sonos System with a different HouseholdID, then you will need to factory reset the device, that’s even if the two HH’s are held in the same Sonos account.
See this link:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.