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I have 6 S2 components and 4 S1 components, new Eero 6+ (3 pack) gateway wired via Ethernet to one S2 component, all the rest are wireless (as directed by Eero support).  Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name.  Works for a bit then the S1 app says ‘could not connect to Sonos’ first when trying to control an S1 component, I keep trying, then it fails completely and all zones are gone and no Sonos network detected, not even the wired S2.  Have rebooted and reconnected many times but keeps failing.  Ready to return the new Eero as their online support documentation says ‘all components must be S2 compatible’

Hi,I have a DLINK 320 NAS and 2 Sonos Play 1’s. I have my Music stored in a folder Volume_1\Media\Sonos followed by a Folder for each Artist. Its been like this for several years with almost no issues. About a month ago I noticed I’d lost all my Music on my Sonos with the exception of one Album. I looked on my NAS and all the media had been deleted, All my other stuff on my NAS had not changed. I copied the music back again from another drive and bizarrely the next day it had been deleted again.So I did the same thing again, the next day all my Music had been deleted from the NAS. The other stuff was still intact. Since then I’ve re-imaged my NAS and rebuilt it 3 or 4 times with a 3rd Party image which didn’t work very well with Sonos, I’ve gone back to the original DLINK image, reformatted my NAS and copied over the Music once again, and today the Music I added yesterday has been deleted again this morning. I’m loathed to buy another NAS as not 100% sure it will fix the problem, any i

I have followed the suggestion in topic 228994 but that did not resolve the issue.I still receive the error code “The link code you entered is not valid. Please check the link code and re-enter it below.”Where else is the linking code supposed to appear? I log into my account, I check my phone, I check my email and there is no linking code shown?

Hello, thanks for any pointer on how to deal this issue...listening to Radio Deejay (italian radio) for ages and after last Sonos update, simply cannot listen to it anymore...it does not connect...tried to add the URL but does not work...what to do? Many thanks!

Hello friends,I own a Beam 1gen working with 2xOne SL as surround speakers.When I play movies encoded with AAC 5.1, the audio is played on the Sonos system as Stereo PCM. I understand this is due to Sonos not licensing AAC audio.Howeve, today I read that the Beam 2gen and the Arc are both compatible with Multichannel PCM and Dolby Multichannel PCM. Does this mean the Beam 2gen and the Arc will play media encoded with AAC 5.1 audio as Multichannel PCM?Hope someone can clear this up for me.

Our current system is mainly s1.  We want to add home theater to our system and still be able to use the old products with it.  What are our options?

I bought used Sonos Beam (gen 1). Previous owner said it worked correctly. I mounted the device at home, pressed and hold the special “infinity” button until short sound received, to delete all the settings . Unfortunately it did not help. Sonos app on my IPhone  does not find my Sonos Beam. So I cannot tune it, cannot use air play and voice management. Thank God it connects to TV via HDMI ARC well enough and TV sound plays on Beam correctly.

I have multiple Play 5 (Gen 1) and have a weird issue where one of the rooms shows up and plays from my iPhone but on my Mac I only see 2 of the rooms.  All the devices are indeed listed in my account online.. how do I get that the room on my Mac controller  CJ

Anyone have simple and clear directions on how to connect my roam as an extension of my beam. thanks!

Long standing podcast suddenly won't play. How do I fix it?

Hello and Greetings’’ I would like to ask and please suggest Can we connect SONOS SUB to Bang&Olufsen Active Speakers like (Beolab 18 or Beolab 28) or any other 3rd party active speaker, If yes then how and if  no then why we can not connect SONOS SUB to any other 3rd party speaker. Thanks 

Hello, I experienced my hardwired Sonos five audio dropout yesterday.  I have a Sonos boost that is connected to my router and the Sonos five is NOT used for surround sound. What could be the issue?

I cannot seem to get the Arc and the Move to get their WiFi signals from the same network.  The Arc is connected to a Sony Bravia TV via HDMI arc, but does not have an ethernet connection.  In the S2 app, I have a single WiFi network specified.  But the Arc isn’t getting its WiFi signal from my primary router - the Move is.  That difference is problematic when I group the Arc and Move.

i found a Sonos Play:5 discarded on side of road.  Can i upgrade it?

HalloI’m testing a Sonos system composed of : ARC+SUB (3 gen)+ 2 ONE SL as surround (connectede by Arcana to a Tv Plasma Panasonic and as source : Bluray Player and Apple tv 4K).my question is: when I switch off the tv and Apple tv or Blu ray player is not clear to me if I have to switch off all the Sonos components or it remains always in stand-by (for example the Sonos One SL has a white led always on)thanks in advance for your support 

I’ll start by saying I really can’t stand watching or listening to broadcast ads. I don’t listen to commercial radio. I don’t watch commercial television. I happily buy albums through Bandcamp to support artists directly, and to discover new music I pay for a streaming service which is ad free. I also really love some of the Community Radio stations that operate in my home city and want to keep listening to them at home.   A few months ago my Sonos system has started playing ads when I first connect to one of the community radio stations it happens whether I connect via my Google Assistant, or manually select the stations  through the app. I’ve tried to bypass this by “adding radio stations” directly via the direct URL as is recommended in some other comments on the forum, but this doesn’t do anything to stop the ads. I’ve also added the stations through the Sonos Radio service, rather than the TuneIn service, but I still get the TuneIn ads. In the end I decided whilst frustrating, I c

Hi, I've got my Sonos Move for about a month, quite happy overall, but there are some features I don't understand, and maybe my system is faulty, but the speakers does not capture certain sounds at all, which means that I'm only listening to 3/4 of the total instrumentation. For example, I was listening to the song "FEEL." by Kendrick Llamar. In the intro there are some heavy bass drum kicks and some warped vocals, however the ambient guitar chords in the background is barely captured at all, which ruins the atmosphere of the song for me. My Phone speakers does this better. I have no idea how to bring forward that sound, and it appears in other songs as well, and I'm guessing it's with similar sounds scapes, where the bass and rythm section is overpowering the more subtle ambient background stuff. I've played around with the already limited EQ system, but I've got to compromise on other sounds, which creates other issues.. Would appreciate any tips! 

Sorry for the naive question - searched for it but didn’t see.  I’m setting up a system with wired rear in-ceiling speakers and plan to connect this to an ARC soundbar (& will have a sub).  Do I need to buy an amp?  For that matter, will the wired rear speakers plug into the ARC? Thanks for any help!

Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :( 

Does anyone know the meaning of the blue dot?  New content maybe?  But if so how to ID?  Thanks. 

Keep losing sound from my Arc after loud pop.  Diagnostics ticket 182111920 and 1452917050Please advise 

I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t

I have two Sonos ones in my bedroom one is a first GEN the other is a second GEN. Prior to using them in my bedroom they were surround speakers in my living room. I have since taken them from that group factory reset them then pair them together in stereo mode. My problem is only one speaker plays when it's in stereo mode. It's not the balance issue because I've already checked that. Sometimes if I airplay through my laptop it'll do stereo mode but most the time it's only one speaker even though they're both paired together. I factory set the speakers a few times now and still the same issue. So I have decided to put them back as surroundsound and move my Sonos play one speakers that were surroundsound's into my bedroom. I also am having the same issue with my Sonos play ones. They are in stereo mode but only one speaker plays a sound even though they are balanced correctly. I have factory reset them as well and that still doesn't fix the issue. What am I missing here?  My Wi-Fi connec

HelloI’ve recently upgraded my Playbar to a Arc. I have 2 Play 1’s as surround speakers and the system has been faultless until I swapped them over.  When I turn my tv on I have to disconnect my surrounds and reconnect them again for them to work.  The only things I’ve changed is the Playbar to Arc and I’ve turned the Arc’s wireless on due to a Ethernet cable breaking and I don’t have a spare.  I have just ordered a few Cat 6 cables due to arrive the weekend but this shouldn’t be happening should It?