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Answered

Alarms Not Playing On Sonos

  • May 8, 2022
  • 3 replies
  • 891 views

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Hi,

 

For the past few weeks by morning alarm on my SONOS ONE SL has not been playing. 
 

It did not play again the other morning so I ran a diagnostic report: 1149023650

 

Please would someone mind helping me with this?

 

Many thanks

Best answer by Corry P

Hi @ss1234 

Thanks for your post!

At the time of that particular diagnostic, there were no alarms set on your One SL.

Given that, right now, your entire system is offline, I recommend you get in touch with our technical support team, who will go through some troubleshooting steps with you in real time to get your Sonos system operating satisfactorily.

I hope this helps. 

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3 replies

Airgetlam
  • May 8, 2022

Just to be clear for the Sonos forum moderators, since you’ve not called Support directly, is the Sonos not doing anything at all, or is it playing a chime rather that the music stream you’ve set up?


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  • Author
  • Trending Lyricist II
  • May 9, 2022

The alarm I have set is the Sonos Chime - this is not playing at all


Corry P
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  • Sonos Staff
  • Answer
  • May 13, 2022

Hi @ss1234 

Thanks for your post!

At the time of that particular diagnostic, there were no alarms set on your One SL.

Given that, right now, your entire system is offline, I recommend you get in touch with our technical support team, who will go through some troubleshooting steps with you in real time to get your Sonos system operating satisfactorily.

I hope this helps.