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Hey there,   When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example,  if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens.  If there is something different I should do I am open to suggestions.Thanks in advance!

Almost every time a new song plays the sonos screen pop-ups.  I have to close it. IT IS DRIVING ME CRAZY!!  I tried to find resolution in the community. I am using a PC with Windows 11. 

just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro)  and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..

Frisky radio cuts out repeatedly regardless of wired/wifi connection.  In my experience, this has been an long term, ongoing issue with the Tunein radio service.  I do not know how to rectify this playback fault.  If anyone has any insight into a fix please advise. 

Wondering if anyone else has experienced this issue:I’ve had the same setup for over 3 years – for over 2 years I didn’t notice any issues, but for the last year or so I’ve been hearing strange sounds on 5.1 content, most noticeably when music is playing. It started around the time of the last firmware update on the TV (which can’t be downgraded), but the Beam may also have been updated around that time. The closest description I can think of is bubbles popping in water, like in a jacuzzi or a stream. It’s most noticeable during passages of sustained playing from strings & brass, and sort of pops away under the music.The exact clip I’ve been using to reproduce the issue is the Disney intro at the beginning of The Ice Ace Adventures of Buck Wild on Disney+ (identical to https://www.youtube.com/watch?v=qrE8Rr_9jhU except this YouTube clip is only stereo). The popping always starts as the strings start to build up around 6-7 seconds but then it gets more noticeable around the flourish

Hi allI was wondering if any other users have experienced issues since the new Play:1\Play:3 firmware was introduced?I was recently able to access my music and update the libraries without problem.  Since updating the firmware on my 2xPlay:1 and Play:3 system, I have been unable to update my music library which is held on a very old NAS drive (WD My Book Live).  Nothing has changed in terms of the NAS drive settings, and it is so old that there has not been a firmware update for several years. The only thing that has changed is the firmware update to the Sonos speakers. From a cause and effect perspective, the only change has been the Sonos firmware (SoftwareVersion 67.1-27100, SoftwareDate 2022-03-10 17:01:21.399337).The drive is viewable as normal via Windows Explorer and iTunes. Sonos support suggested it is an SMB issue, but it wouldn’t follow as it has worked before this firmware update. They have asked me to contract Western Digital to see if there is any way to change the SMB se

I’ve viewed many threads on this topic, we are using Sonos in our new brewery, we do a reset of our entire network twice a week, it is a must due to the amount of wireless traffic we supply/use for both us and our customers.  Our speakers are 20 feet in the air and plugged in the ceiling (old commercial building), so plugging/un-plugging is not an option.  Any other suggestions, we need help quickly as we open tomorrow.  Thanks, Don

This morning I noticed the desktop app on my PC is empty:  On my iPhone its fine, but for some reason today the desktop app is empty. The PC has just been rebooted and the problem remains.

Has anyone else noticed an improvement in the height channel audio when listening to Dolby Atmos content on the Arc? I was watching some Dolby Atmos demos and listening to music last night, and the height channel effects sounded so much better than it ever has. The audio from above was clearer and more defined, and I heard sound effects that I never heard before. I wonder if the latest 14.0 update has anything to do with this.

Hi,Questions:What is the best solution for us?  Do we need two Sonos Amp to get the 4.1 system? Ideal situation:We are thinking about the following, but dont know if it is posible: Connect Sonos amp to the projector. Connect two sonos five to the Sonos Amp for the front speakers. Install 4 * sonos five directly to the power troughout the room Use the two speakers connected to the projector for sound to the projector. Usining all six speakers for musicBackground:We have a room in our office that is 86m²= 925.6963ft². This is the only room with sonos. We will have a projector here for viewing movies, gaming and holding presentation. We usually have parties here also so want good music for that.

I have Sonos devices with Alexa setup in 3 rooms.  In 4th room, I have a Beam that WAS setup with Alexa, but I removed Alexa from it to try to solve this problem: while watching tv using the Beam, if someone speaks to Alexa in another room, the Beam mutes momentarily. I’ve 1) disabled Alexa (in the Sonos app) on the Beam, and left it off. 2) disabled Alexa on all devices in the Sonos app, turned back on for all but the Beam. 3) disabled Sonos skill in Alexa, then reenabled.  Help!

Well I’ve spent my entire Saturday trying to add a Roam to my system. I was using the S1 app because I have an older Sonos5. I don’t want to upgrade my 5 because it still works beautifully for sound. So I removed the 5 and then opened a new account on the new APP. I tried signing in with my existing account but it didn’t recognize my password which made me think I should leave my old account as is, and I’ll use that as the APP for my 5. I signed out of S1 and tried signing into the new APP. Of course my password didn’t work so I hit the Change Password link and it asked for my email. It said it sent an email to change password. Nothing in email. Try again. Nothing I’m email. I went to the old S1 App and hit the change password link. I got an email with password change link. Change password. Go to the new APP to log in. Doesn’t recognize password. So I go through this about six times and bottom line is, I can’t log in to new APP. I GIVE UP! What a waste of a day and I still can’t get th

Hi, I have an issue with my Sonos Beam + SYMFONISK and AirPlay 2. If I’m playing music through AirPlay 2 from either my iPhone, HomePod mini or iPad both Sonos speakers stop for one second and then continues playing music, this is very irregular. Sometimes it works flawless for an hour, sometimes it skips the music for 1 second every 3 minutesI have tried multiple things. Connected the Beam to ethernet, changed Sonos channels, changed WiFi channels. Restarted and reset all Sonos speakers and router as well. Anything else I can do?

so my partner has given me the Pro Ject T1 for my birthday. In my front room i have 2 x Play 1, 2 X Play 3 and a sonos Beam (gen 2. All working seamisly off the app. Looking to add into but all the ways are in to Non Sonos speakers (except the plug in to play 5) so what can i use ? Is it any of them? some thing else?

Hello I have my local music stored on a external SSD. How can I get Sonos to play my music?Thanks 

Hello FolksCould someone possibly help me please? I haven’t a clue with this unfortunately I possess the following Sonos products playbar (non Alexa)2x play 1s (non Alexa)1 x gen 3 sub (with Alexa)can I control all the devices which are set up for “living room” in the Sonos App with Alexa or must all products be Alexa voice controlled? Do I require a Amazon echo or similar to act as the master? If I require an echo how do I configure the Sonos to it?sorry to ask a dumb questionThanksMartin Stevens  

It’s been a while but now the SPAM bots are out in force, over 20 posts this morning alone.  HAve the filters been removed?

I have an Amazon “Echo Flex” for Alexa.  It has a silly tiny speaker and I’d like to connect it to my Sonos 5 so that whenever I ask Alexa something, it responds via the Sonos 5 speaker.   The Alexa app supports using WiFi Speakers for voice response output.  However, for the Sonos 5, the option is greyed out.  It says:“Why can't I use my Preferred Speaker?For a speaker to work with an Echo Inout, it must be able to play all audio.  Your Preferred Speaker is only available to certain types of audio, like music and audiobooks.  To use a Preferred Speaker with Echo Input, select an Alexa device with a built-in speaker.” Given that Amazon Alexa has been around for years, I thought that Sonos would have caught up?  The Sonos 5 is such a great speaker.  It seems a shame to have such small modern age issues.  

Hello, I’ve recently bought a Sonos Arc, but recently the sound keeps cutting in and out on my Tv, I don’t know if it’s the Sonos that’s the problem, my Samsung or my Xbox series X.  I’ve factory reset my Tv and that didn’t help, and also reset my Sonos, and the cut outs still happen.. it only happens with Dolby Atmos.. 

Just got it from Sonos Online Store last Friday. I am very happy with it, but when repositioning it before running TruePlay, I noticed that while grabbing it, I could hear a somewhat loud creaking noise in the left part of it. Found out that the seam on the bottom of the Arc is not flush but rubbing, causing the creaking.Already arranged an advance replacement with Sonos, but I wonder how common are these kind of issues.One other doubt: does anyone of you used the advance replacement? Is the replacement unit a new, retail unit? Sonos representative said so. Thank you in advance for your input. 

I have a sonos connect. I can either:a: have my flac files on plex and play them through sonosb: use the sonos app on the mini to add those files to my music library and play from there.I've had some issues with b since i think the sampling rate on some of the files is not supported by sonos. However using plex to transcode seems to work for all music files. Is there any issue with going through plex vs. the sonos music library in terms of sound quality?

Its been years now and I can NOT get Apple Music to work.  I’ve tried everything I can try. Tech support was clueless and ran me through trouble shooting for people who don’t understand tech.   I pay for Music and have a ton of Sonos products that i can’t use anymore.  It works with every other service I’ve tried. So it is NOT a wireless interference issue. It’s a Sonos / Apple issue.  Can anyone possibly fix this for me??

Hi Just now, I am unable to browse my custom playlists from my Deezer account in Sonos.   What is odd, I have two Deezer accounts.  Deezer 2 is fine.  Deezer 1 account has the playlist issues. Any thoughts?

I have various voice activated Sonos speakers, and control a lot of my music via a “Hey Google” command.I also have an Amazon Unlimited subscription, having recently closed my paid Spotify account.However I have not found a way to access Amazon via the “Hey Google” voice command.  If, for example, I say “Hey Google, play The Beatles”, she’ll head off and play a series of songs on a free Spotify (with advertisements) service.  I don’t seem to be able to set a default to get that service to go to my Amazon account instead.Any clues??

I have many speakers around the house.  Sonos1, Play 1, Play 3, Play Base, Move, and Roam.  Until the other day when the power went out everything worked fine.  When the power came back on all units reconnected except the Roam and the Move.  After multiple factory resets and re-adds (per the guidance on the app) I am still not able to add either of these to the network.  Spent a couple of hours on this now so it’s time to post and get some group help or be contacted directly by a technical SONOS person who can resolve this for me ASAP.  Quite frustrating that this is not easier.  And both units behaving the same when adding and the along the way status messages.  Appreciate the help